Arizona's Cabinet Refacing Company

Review: Besides a completely unprofessional inattention to the courtesy of returning phone calls, we have been told that the appearances of unfinished lines in nearly all of the cabinet doors can be "repaired" by banging on the doors to shift the panels. There was, of course, no mention of the possibility of panel shifting when we signed the contract with the company.Desired Settlement: Immediate return of calls and proper repair or replacement of the cabinet doors.

Business

Response:

I was unaware that Mr. [redacted] had called and spoken to [redacted]. Unfortunately, [redacted] became very ill and was subsequently hospitalized. When he was feeling better he told me about Mr. [redacted] and I promptly called him, apologized and told him what was going on. When [redacted] was released from the hospital he made an appointment to do the service. Mr. [redacted] cancelled that appointment and we rescheduled the service for this Thursday, December 19th. I hope upon satisfaction of service, Mr. [redacted] will find it in his heart to withdraw the complaint.

Thank you for your time and attention to this matter and am sorry for any inconvenience this untimely response has caused. I wil keep you updated with the progress of the service..

Sincerely,

ARIZONA'S CABINET REFACING COMPANY

Consumer

Response:

On Thursday December 19th, AZ Cabinet Refacing came out to our house and fixed the problem. It took less than 1 hour. Even though we have other projects to complete in our home, we will find another company to do the work. After a contract that was signed in June, it took 6 months until the job meet our satisfaction. Failure to return telephone calls, excuse after excuse and no-show appointments, this company (AZ Cab. Refac.) lacked customer service from the word go. I would NEVER recommend them!!!