Hi [redacted] The great thing about our firm is that if we do make a mistake we will admit the error and do our best to correct the mistake because our goal is to end up with a satisfied customer We made some mistakes on this client’s project, which we attempted to correct these mistakes but the client would not allow us access to the premises and instead wrote a scathing review.After several months of attempting to negotiate with the customer, we were finally able to reached an agreement (which was heavily in this client’s favor) The attached proposal dated April 20, reflects numerous expensive concessions which we agreed to at that time as they were noted with N/C (No Charge), in addition to new projects she requested Each component of the revised project was carefully monitored by our supervisor, MrMarcus M [redacted] who personally reviewed and approved all work before progressing to the next part of the project.At the end of the project (when the only item remaining was the installation of the hand rail at the back steps), the client again refused to give us access and would not return our calls Simultaneously, she claimed that she wanted an additional $2,credit or she would again write a negative review.The client owes us $4,and we did not promise her an additional $2,credit beyond the multiple credits and free labor provided in her written proposal We view her current actions (reinstating a negative review and posting old photographs that were taken prior to our renovation project and corrections made) as a type of social media “extortion” and she is using the internet media as a conduit for bad behavior and free labor.Please let me know if you need more info for this client.Thank youRaj J***Proposal for [redacted] ARJ GROUP INC [redacted] *Washington, DC ***###-###-####(o) ###-###-####(f)Email:[email protected]: www.arjgroupinc.com REVISED April 20, [redacted] **Washington, DC [redacted] ARJ Group Incwill replace and/or repairs the items at [redacted] NE, Washington, DC that were not completed to the quality standards of ARJ or our customer Ms Angela NicholasThe repairs include all labor and materials, demo, debris deposal and clean up with a one year warranty on all labor and materialsAll debris will be removed daily and area left free of dust and trashThis project will be managed by MrMarcus May only at the owner’s request.Hardwood Floors N/CRemove all hardwood floors.Install new hardwood floor purchased by owner.Living Room N/CDemo both wood shelving units due to numerous imperfections showing on wood surface.Install new shelving units with wood approved by owner.Owner must sign off on wood before installation can began.All other stained wood is to be prepped and painted.Bathroom (1st floor) N/CRemove sink and toilet and install new sink and toilet match existing.Remove all chair rails and replace with new chair rail installed correctly.Replace hardwood floors to match dining roomRemove new mirror over sink and re-install properlyInstall tissue holderPatch/repair and paint drywall (White)Trim around door to match dining roomPantry N/CRemove and install new shelves.Patch/repair and paint drywall (White)Windows $800.00Remove Kitchen window reframe and install window.Install vinyl double pane insulated windows (36”X44”) in kitchenRemove upstairs bedroom windowInstall insulation around windowLevel with adjacent window and install new window.New Fiber Cement Siding $4900.00Demo 9’X30’ white vinyl siding side of residenceDemo 15’X30’ white vinyl siding back of residenceInstall 9’Xvinyl siding (color – Light Mist)Install 15’X30’ vinyl sidingRear basement Stairs N/CInstall drain at lower landing area with cover ensure water will not enter basementInstall new handrail (owner to approve before installation)SUBTOTAL $22,900.00Discount ( [redacted] 10%) $ 2,290.00TOTAL $20,610.00Change Order WorkKitchen $2200.00Remove kitchen cabinets and countertopRemove all drywall (damaged by water from incorrect window replacement upstairs)Install new drywall finish and paintInstall Kitchen cabinets and countertop.Demo ceramic floor tile, Level & install hardwood floorFront Door $700.00Demo old door jamb (save door and remove old wood stain)Build new door jamInstall front door properly and stain to match all other hardwood.Install all door hardware properlyPaint stair railsNew roof front porch $1000.00Install Bricks in Kitchen $500.00Additional electrical switches installed (2) $400.00Outstanding Balance $5,210.00Change Order items $4,800.00Sub-total $10,010.00Reimbursement for damaged items $1,000.00Total $9,010.00Payments $4,500.00Balance $4,510.00ARJ Group Incand owner agree to an item by item sign off by owner as each area is completed properly before moving to the next itemWe agree our work schedule will be Monday – Friday from 7am to 4pm unless owner is given hours noticeIn addition ARJ agrees to complete all repairs in business days from start date and owner is entitled to liquidated damages of $a day if completion date is missed, unless agreed to by both partiesNo additional work may be performed without the written approval of homeownerOwner’s comments are attachedStart date is Monday February 16, 2015.Thank you,Marcus AM**VP of OperationsARJ Group Inc
From: ***@arjgroupinc.comDate: January 20, at 12:11:PM ESTTo: [redacted] < [redacted] @ [redacted] .net>Subject: Re: [redacted] - revised 4.docxHello [redacted] ,I didn't forget the $deduction I subtracted $from the total, I just did not show the deduction but it was doneThe stair are included I did forget to list them but they are included.MarcusOn 2015-01-18:51, [redacted] wrote:Hi, you forgot the extra 2,000$ deduction ( that I still hadn'tdecided on )Plus why are you determined to keep adding that 1000$for the flooring1-it wasn't a very good job - 2-I still have toreplace itIs there going to be an issue with the step treads & theother part of steps stained to match I guess You didn't mention itsince we talked about it & it's not in this contract
Hi [redacted] The great thing about our firm is that if we do make a mistake we will admit the error and do our best to correct the mistake because our goal is to end up with a satisfied customer We made some mistakes on this client’s project, which we attempted to correct these mistakes but the client would not allow us access to the premises and instead wrote a scathing review.After several months of attempting to negotiate with the customer, we were finally able to reached an agreement (which was heavily in this client’s favor) The attached proposal dated April 20, reflects numerous expensive concessions which we agreed to at that time as they were noted with N/C (No Charge), in addition to new projects she requested Each component of the revised project was carefully monitored by our supervisor, MrMarcus M [redacted] who personally reviewed and approved all work before progressing to the next part of the project.At the end of the project (when the only item remaining was the installation of the hand rail at the back steps), the client again refused to give us access and would not return our calls Simultaneously, she claimed that she wanted an additional $2,credit or she would again write a negative review.The client owes us $4,and we did not promise her an additional $2,credit beyond the multiple credits and free labor provided in her written proposal We view her current actions (reinstating a negative review and posting old photographs that were taken prior to our renovation project and corrections made) as a type of social media “extortion” and she is using the internet media as a conduit for bad behavior and free labor.Please let me know if you need more info for this client.Thank youRaj J***Proposal for [redacted] ARJ GROUP INC [redacted] *Washington, DC ***###-###-####(o) ###-###-####(f)Email:[email protected]: www.arjgroupinc.com REVISED April 20, [redacted] **Washington, DC [redacted] ARJ Group Incwill replace and/or repairs the items at [redacted] NE, Washington, DC that were not completed to the quality standards of ARJ or our customer Ms Angela NicholasThe repairs include all labor and materials, demo, debris deposal and clean up with a one year warranty on all labor and materialsAll debris will be removed daily and area left free of dust and trashThis project will be managed by MrMarcus May only at the owner’s request.Hardwood Floors N/CRemove all hardwood floors.Install new hardwood floor purchased by owner.Living Room N/CDemo both wood shelving units due to numerous imperfections showing on wood surface.Install new shelving units with wood approved by owner.Owner must sign off on wood before installation can began.All other stained wood is to be prepped and painted.Bathroom (1st floor) N/CRemove sink and toilet and install new sink and toilet match existing.Remove all chair rails and replace with new chair rail installed correctly.Replace hardwood floors to match dining roomRemove new mirror over sink and re-install properlyInstall tissue holderPatch/repair and paint drywall (White)Trim around door to match dining roomPantry N/CRemove and install new shelves.Patch/repair and paint drywall (White)Windows $800.00Remove Kitchen window reframe and install window.Install vinyl double pane insulated windows (36”X44”) in kitchenRemove upstairs bedroom windowInstall insulation around windowLevel with adjacent window and install new window.New Fiber Cement Siding $4900.00Demo 9’X30’ white vinyl siding side of residenceDemo 15’X30’ white vinyl siding back of residenceInstall 9’Xvinyl siding (color – Light Mist)Install 15’X30’ vinyl sidingRear basement Stairs N/CInstall drain at lower landing area with cover ensure water will not enter basementInstall new handrail (owner to approve before installation)SUBTOTAL $22,900.00Discount ( [redacted] 10%) $ 2,290.00TOTAL $20,610.00Change Order WorkKitchen $2200.00Remove kitchen cabinets and countertopRemove all drywall (damaged by water from incorrect window replacement upstairs)Install new drywall finish and paintInstall Kitchen cabinets and countertop.Demo ceramic floor tile, Level & install hardwood floorFront Door $700.00Demo old door jamb (save door and remove old wood stain)Build new door jamInstall front door properly and stain to match all other hardwood.Install all door hardware properlyPaint stair railsNew roof front porch $1000.00Install Bricks in Kitchen $500.00Additional electrical switches installed (2) $400.00Outstanding Balance $5,210.00Change Order items $4,800.00Sub-total $10,010.00Reimbursement for damaged items $1,000.00Total $9,010.00Payments $4,500.00Balance $4,510.00ARJ Group Incand owner agree to an item by item sign off by owner as each area is completed properly before moving to the next itemWe agree our work schedule will be Monday – Friday from 7am to 4pm unless owner is given hours noticeIn addition ARJ agrees to complete all repairs in business days from start date and owner is entitled to liquidated damages of $a day if completion date is missed, unless agreed to by both partiesNo additional work may be performed without the written approval of homeownerOwner’s comments are attachedStart date is Monday February 16, 2015.Thank you,Marcus AM**VP of OperationsARJ Group Inc
From: ***@arjgroupinc.comDate: January 20, at 12:11:PM ESTTo: [redacted] < [redacted] @ [redacted] .net>Subject: Re: [redacted] - revised 4.docxHello [redacted] ,I didn't forget the $deduction I subtracted $from the total, I just did not show the deduction but it was doneThe stair are included I did forget to list them but they are included.MarcusOn 2015-01-18:51, [redacted] wrote:Hi, you forgot the extra 2,000$ deduction ( that I still hadn'tdecided on )Plus why are you determined to keep adding that 1000$for the flooring1-it wasn't a very good job - 2-I still have toreplace itIs there going to be an issue with the step treads & theother part of steps stained to match I guess You didn't mention itsince we talked about it & it's not in this contract