Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] called me today and I explained the situation for himI am surprised that he still assumes that I lost the contract and the receiptAs I mentioned before, we NEVER got itReason? Mr [redacted] brother ( [redacted] ***) who was the contact person, was supposed to stop by our property to inspect the job once it was completedGuess what, he never showed upWe asked the foreman, and he said that we will receive the documents within two weeksThe reason I said I've talked to the owner was simply because Mr [redacted] brother ( [redacted] ***) gave us the impression that he and his brother running the company togetherHe said it is a family business that they both took over after their fatherThus, I thought that [redacted] is a co-owner of the companyRegardless of whether I talked to the owner or not, the fact remains that we did not receive the documents we were entitled to because Mr [redacted] (not the owner apparently) did not come to inspect the jobSo to us it is still an unfinished job, although we have fully paid for it Mr [redacted] e-mailed us the receipt todayHowever, it does not explain what the warranty coversWould it be so difficult to scan the back of a contract (where it explains in details the terms for the warranty) and send it to us? On that note, we never got the hard copy of a contractMr [redacted] emailed us only the front page of a contractThis issue was also mentioned to Mr [redacted] (the owner) today during our conversation, but somehow he still assumes that we lost the contract Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [No where in the contract do it state that the company considers Saturday a business dayThe definition of a business day is Monday thru Friday even if a business is open on the weekendFor example, some bank branches are open on Saturday and Sunday, however, the transactions do not get processed on Saturday and Sunday, they are only processed on business days Monday thru FridayIf this company want to recognize Saturday as a business day for their company, then it should be in the contract as suchAnd this was never communicatedAlthough I cancelled the day before the project, they already had the material for a job for someone else who had cancelled their work for 2/17/so the material was already ordered for themThe company knows that I cancelled timely and that's why they had not attempted to contact me regarding the 33% that is required to pay if the order is cancelled after the 3rd business dayI have attached the contract as evidence.] Regards, [redacted]
On the contract it states the warranty and what the customer paid for the job I am assuming he lost that?? I am the owner [redacted] and I just contacted Mr [redacted] and I am emailing contract to him Also I never spoke to him on this matter He stated he talked to me He just admitted that was a mistake on his part Either way it is handled [redacted] emailing him it by the end of business hours today
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We don’t understand why Jim continues to explain why he sold the job the way he did. We told him that an interior French drain would not take care of the water issue because the water was not ground water. He insisted that it would take care of the problem so we trusted what we thought was a professional. After they completed the work and we continued to get water in the area in which they did the work we spoke to Mike. Mike came to our home and he told us that his brother Jim, sold us the wrong job. Therefore, I don’t understand why they are still trying to explain the reason they sold us the job when Mike blatantly admitted his brother Jim, sold us the wrong job. That is why Mike told us to call the plumber and said they would reimburse in the first place. As for the plumbers cost we were told from Mike and Jim on several occasions that they had an $199.00 check for us and would give it to us when they came back out to attempt to fix the continuing water problem. I met with Jim personally before he came for the final visit on September 7th, and he told me that he was going to come out to our house personally with his crew and that he would have the check that day to give to us. I don’t understand why they are now going back on their word and saying that they do not reimburse for something like that. They are the ones that told us to call the plumber in the first place. Furthermore, we saved them money because [redacted] told us that the initial scope is $199.00, but to mark for a broken pipe would be $1200. We declined because we thought it would be unfair for Arc to have to pay back $1200. We spoke with both Mike and Jim about this and they thanked us. We also spoke with their office manager Shana, several times about the check and she said they would have it for us. Yes, we are continuing to get water coming in where they worked. However, we are not willing to give them yet another chance to try and fix the problem. They have been to our house on several occasions and the last time Jim came out we had a conversation in my driveway and he told us there was nothing more he can do. That was on Thursday, September 7th, and that is when we told him that we wished to have our money back since they sold us the wrong job and failed to fix the problem. That is when Jim said he would have a conversation with his brother Mike and would call me the next day by noon to let me know of a solution. Then we got the run around for a few days and were told Jim was in the hospital and Mike was driving to Erie and that they were conveniently both unavailable to speak with. Finally I called on Monday to speak with Jim and he called back to tell us that there was nothing more that they could do and that what needed to happen was that our whole driveway would need jack hammered and our plumbing would need fixed. I don’t know how they came to that conclusion just by looking at our driveway. We were told by Mike, Jim, and several of their employees on their crews that there was nothing more they could do, so I am not sure what new solution they would be able to come up with. We are not attempting to get our money back for selfish reasons. We are trying to get our money back because we paid a company that guaranteed work, provided the wrong solution, and made false promises. We now have to pay another company to fix the damage they caused. We have been more than understanding given what they put us through. They guaranteed work in May and here it is November and we are still getting water in our basement when it rains. Given their history with us I do not think it wise for them to come back out and attempt something they already told us was not possible. We just want this problem to be solved appropriately. I think we did our part as customers. We allowed them to come out several times and throughout this whole journey we are the ones that have been truly inconvenienced. We have lost money, we have to replace flooring that they had to remove for the internal drainage system that was not necessary, we had to dig up and get rid of plants that have been in our yard for years, we were sweeping water out when we just brought out newborn home, and I have had to switch my work schedule several times to accommodate them. If they want to become a reputable company they need to accept that this journey has come to end and admit that the mistake falls on them and do what is right. Regards, *** [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] Yes there is another appointment scheduled for 9/This does not mean the issue is resolved as there have been several appointments in the pastThe issue will be resolved when the french drain is completed according to the contract and when there is no longer water in my basement Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] called me today and I explained the situation for himI am surprised that he still assumes that I lost the contract and the receiptAs I mentioned before, we NEVER got itReason? Mr [redacted] brother ( [redacted] ***) who was the contact person, was supposed to stop by our property to inspect the job once it was completedGuess what, he never showed upWe asked the foreman, and he said that we will receive the documents within two weeksThe reason I said I've talked to the owner was simply because Mr [redacted] brother ( [redacted] ***) gave us the impression that he and his brother running the company togetherHe said it is a family business that they both took over after their fatherThus, I thought that [redacted] is a co-owner of the companyRegardless of whether I talked to the owner or not, the fact remains that we did not receive the documents we were entitled to because Mr [redacted] (not the owner apparently) did not come to inspect the jobSo to us it is still an unfinished job, although we have fully paid for it Mr [redacted] e-mailed us the receipt todayHowever, it does not explain what the warranty coversWould it be so difficult to scan the back of a contract (where it explains in details the terms for the warranty) and send it to us? On that note, we never got the hard copy of a contractMr [redacted] emailed us only the front page of a contractThis issue was also mentioned to Mr [redacted] (the owner) today during our conversation, but somehow he still assumes that we lost the contract Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [No where in the contract do it state that the company considers Saturday a business dayThe definition of a business day is Monday thru Friday even if a business is open on the weekendFor example, some bank branches are open on Saturday and Sunday, however, the transactions do not get processed on Saturday and Sunday, they are only processed on business days Monday thru FridayIf this company want to recognize Saturday as a business day for their company, then it should be in the contract as suchAnd this was never communicatedAlthough I cancelled the day before the project, they already had the material for a job for someone else who had cancelled their work for 2/17/so the material was already ordered for themThe company knows that I cancelled timely and that's why they had not attempted to contact me regarding the 33% that is required to pay if the order is cancelled after the 3rd business dayI have attached the contract as evidence.] Regards, [redacted]
On the contract it states the warranty and what the customer paid for the job I am assuming he lost that?? I am the owner [redacted] and I just contacted Mr [redacted] and I am emailing contract to him Also I never spoke to him on this matter He stated he talked to me He just admitted that was a mistake on his part Either way it is handled [redacted] emailing him it by the end of business hours today
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We don’t understand why Jim continues to explain why he sold the job the way he did. We told him that an interior French drain would not take care of the water issue because the water was not ground water. He insisted that it would take care of the problem so we trusted what we thought was a professional. After they completed the work and we continued to get water in the area in which they did the work we spoke to Mike. Mike came to our home and he told us that his brother Jim, sold us the wrong job. Therefore, I don’t understand why they are still trying to explain the reason they sold us the job when Mike blatantly admitted his brother Jim, sold us the wrong job. That is why Mike told us to call the plumber and said they would reimburse in the first place. As for the plumbers cost we were told from Mike and Jim on several occasions that they had an $199.00 check for us and would give it to us when they came back out to attempt to fix the continuing water problem. I met with Jim personally before he came for the final visit on September 7th, and he told me that he was going to come out to our house personally with his crew and that he would have the check that day to give to us. I don’t understand why they are now going back on their word and saying that they do not reimburse for something like that. They are the ones that told us to call the plumber in the first place. Furthermore, we saved them money because [redacted] told us that the initial scope is $199.00, but to mark for a broken pipe would be $1200. We declined because we thought it would be unfair for Arc to have to pay back $1200. We spoke with both Mike and Jim about this and they thanked us. We also spoke with their office manager Shana, several times about the check and she said they would have it for us. Yes, we are continuing to get water coming in where they worked. However, we are not willing to give them yet another chance to try and fix the problem. They have been to our house on several occasions and the last time Jim came out we had a conversation in my driveway and he told us there was nothing more he can do. That was on Thursday, September 7th, and that is when we told him that we wished to have our money back since they sold us the wrong job and failed to fix the problem. That is when Jim said he would have a conversation with his brother Mike and would call me the next day by noon to let me know of a solution. Then we got the run around for a few days and were told Jim was in the hospital and Mike was driving to Erie and that they were conveniently both unavailable to speak with. Finally I called on Monday to speak with Jim and he called back to tell us that there was nothing more that they could do and that what needed to happen was that our whole driveway would need jack hammered and our plumbing would need fixed. I don’t know how they came to that conclusion just by looking at our driveway. We were told by Mike, Jim, and several of their employees on their crews that there was nothing more they could do, so I am not sure what new solution they would be able to come up with. We are not attempting to get our money back for selfish reasons. We are trying to get our money back because we paid a company that guaranteed work, provided the wrong solution, and made false promises. We now have to pay another company to fix the damage they caused. We have been more than understanding given what they put us through. They guaranteed work in May and here it is November and we are still getting water in our basement when it rains. Given their history with us I do not think it wise for them to come back out and attempt something they already told us was not possible. We just want this problem to be solved appropriately. I think we did our part as customers. We allowed them to come out several times and throughout this whole journey we are the ones that have been truly inconvenienced. We have lost money, we have to replace flooring that they had to remove for the internal drainage system that was not necessary, we had to dig up and get rid of plants that have been in our yard for years, we were sweeping water out when we just brought out newborn home, and I have had to switch my work schedule several times to accommodate them. If they want to become a reputable company they need to accept that this journey has come to end and admit that the mistake falls on them and do what is right. Regards, *** [redacted]
co sent whole warranty
I have reviewed the response made by the business in reference to complaint ID [redacted] Yes there is another appointment scheduled for 9/This does not mean the issue is resolved as there have been several appointments in the pastThe issue will be resolved when the french drain is completed according to the contract and when there is no longer water in my basement Regards, [redacted]