Mrs. [redacted], I will discuss your claim with [redacted] and get her to send a more reasonable offer. I apologize it has taken this long to get this resolved for you and your family. I will make sure this gets expedited.[redacted]President
When Mr. [redacted] called my office on 3/31 to schedule his move he described an under-furnished 2300 sq ft house. We informed him our 26' trucks hold a well furnished 2000 sq ft home. He indicated it wouldn't be a problem, so we sent one truck. We were not able to get all of the...
[redacted]'s belongings in one truck, even considering we had sent one of our best loaders. I called Mr. [redacted] toward the end of the move that day and made an agreement to come back out the following Friday to finish the move. To make things more agreeable I offered to pay for the travel time to his house in Eagle Pass (3 hour drive) and that our time would start for the day once we arrived in Eagle Pass. He agreed, even saying "That was fair". My notes in the account are below;[redacted]5/20 MOVE[redacted] OUR START TIME WILL BE WHEN WE ARRIVE IN EAGLE PASS, TOLD MR [redacted] WE WOULD PAY FOR THE TRAVEL TIME DOWN THERE ON PART 2 OF THE MOVE DUE TO CONFUSION ABT HOW MUCH WAS IN THE HOME - GQWhen it came time to pay the bill on the second part of this move he claimed he did not understand it that way and wanted a further adjustment. I declined to extend an additional discount.There will not be additional refunds or discounts offered to Mr. [redacted].[redacted]
Based on the customers complaint it seems that she did not pay for anything that she did not receive. It also seems we did not do a good enough job asking about her needs to complete the job and should have arrived with boxes to help her finish the packing process.Based on this I would be...
willing to extend a $100 refund to her for her trouble in having to complete the job herself.[redacted]
Complaint: [redacted]
I am rejecting this response because: I attempted to contact Mr. [redacted] at the telephone number he provided. at 9:10 this morning. He was not available, so I explained I was calling in response to his message and asked that he call me back. At 9:35, I received a call from Antonio with All My Son's who knew nothing about our claim. I asked him to let Mr. [redacted] know that I wanted to speak with him directly. As of now (approx. 4:50 PM), I have not heard from Mr. [redacted]. Does not appear to be eager to resolve this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] called us on 3/18 and informed us she had filed a complaint against us with the Revdex.com. This was the first we had heard of it. I always respond to Revdex.com complaints immediately for obvious reasons. [redacted] was not charged the amount she quoted in her statement. She was...
charged the 2 hour minimum plus the standard one hour travel, just as she was quoted.She paid $395 for her move. There will be no refunds offered.[redacted]
All agreed upon refunds have been completed. The only item still unresolved is the customers commitment to abide by the conditions of the agreement.[redacted]
response because: Mr. [redacted] did not send the $95.00 he promised until Revdex.com got in touch with him (have not received it as of today). He is now threatening me. Here are his messages sent to my work:From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Thursday, September 01, 2016 8:48 AM To: [redacted] Subject: EXTERNAL: FB Comment You have until the end of the day to remove your comment or the conditions under which you signed your settlement agreement will be enforced. [redacted]PresidentPH: [redacted] From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Wednesday, August 31, 2016 4:47 PM To: [redacted] Subject: EXTERNAL: Agreement Ms. [redacted], I refunded the $95 we agreed upon today. That was in addition to the $75 for the cabinet you agreed to. I recommend you review the document you signed thoroughly. I need you to delete the nasty post you put on our Facebook page today. [redacted]PresidentPH: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke to Mr. [redacted] after the first move. I told him I would cover the expense of driving back down to Eagle Pass and that our time would not start until we arrived in Eagle Pass. He readily agreed, even saying that he thought that was fair. I made a note of our conversation, instructed my team here regarding the agreement and scheduled it for the following Friday. We fulfilled our obligation on the day of the move by waiving the travel charge down to Eagle Pass, which is what we agreed to, almost a $500 concession.There will be no further concessions or refunds to this customer.[redacted]President
This move was scheduled under the name [redacted] and booked by my sales manager. We require a 2 hour minimum and a standard one hour travel charge on all moves. I am confident my sales manager mentioned both of these items when she scheduled the move for Ms. White.As a good faith...
gesture I will refund the 1 hour travel charge of $129 if that is acceptable.Please advise. [redacted]PresidentAll My Sons Moving & Storage of San Antonio, Inc.
Complaint: [redacted]
I am rejecting this response because: We paid for...
packing the dishes in double thickness boxes with two layers of packing. We found our dishes in single layer boxes with one layer of packing, I feel cheated because of the resulting dish breakage. I feel intimidated with a newly minted bill for service already paid. You win, but I caution other customers to be wary of trusting getting what is paid for from this company.
Regards,
[redacted]
There were issues because the shipment was moved into storage and the damage was not reported in the required 90 days. We would ask that Mr. [redacted] reach out to our claims dept at [redacted] and start the claims process and we will honor the claim. We apologize for the delay in getting...
Mrs. [redacted], I will discuss your claim with [redacted] and get her to send a more reasonable offer. I apologize it has taken this long to get this resolved for you and your family. I will make sure this gets expedited.[redacted]President
When Mr. [redacted] called my office on 3/31 to schedule his move he described an under-furnished 2300 sq ft house. We informed him our 26' trucks hold a well furnished 2000 sq ft home. He indicated it wouldn't be a problem, so we sent one truck. We were not able to get all of the...
[redacted]'s belongings in one truck, even considering we had sent one of our best loaders. I called Mr. [redacted] toward the end of the move that day and made an agreement to come back out the following Friday to finish the move. To make things more agreeable I offered to pay for the travel time to his house in Eagle Pass (3 hour drive) and that our time would start for the day once we arrived in Eagle Pass. He agreed, even saying "That was fair". My notes in the account are below;[redacted]5/20 MOVE[redacted] OUR START TIME WILL BE WHEN WE ARRIVE IN EAGLE PASS, TOLD MR [redacted] WE WOULD PAY FOR THE TRAVEL TIME DOWN THERE ON PART 2 OF THE MOVE DUE TO CONFUSION ABT HOW MUCH WAS IN THE HOME - GQWhen it came time to pay the bill on the second part of this move he claimed he did not understand it that way and wanted a further adjustment. I declined to extend an additional discount.There will not be additional refunds or discounts offered to Mr. [redacted].[redacted]
Based on the customers complaint it seems that she did not pay for anything that she did not receive. It also seems we did not do a good enough job asking about her needs to complete the job and should have arrived with boxes to help her finish the packing process.Based on this I would be...
willing to extend a $100 refund to her for her trouble in having to complete the job herself.[redacted]
Our claims dept is working with this customer to get the items repaired.[redacted]
Complaint: [redacted]
I am rejecting this response because: I attempted to contact Mr. [redacted] at the telephone number he provided. at 9:10 this morning. He was not available, so I explained I was calling in response to his message and asked that he call me back. At 9:35, I received a call from Antonio with All My Son's who knew nothing about our claim. I asked him to let Mr. [redacted] know that I wanted to speak with him directly. As of now (approx. 4:50 PM), I have not heard from Mr. [redacted]. Does not appear to be eager to resolve this matter.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] called us on 3/18 and informed us she had filed a complaint against us with the Revdex.com. This was the first we had heard of it. I always respond to Revdex.com complaints immediately for obvious reasons. [redacted] was not charged the amount she quoted in her statement. She was...
charged the 2 hour minimum plus the standard one hour travel, just as she was quoted.She paid $395 for her move. There will be no refunds offered.[redacted]
All agreed upon refunds have been completed. The only item still unresolved is the customers commitment to abide by the conditions of the agreement.[redacted]
Complaint: [redacted]
I am rejecting this...
response because: Mr. [redacted] did not send the $95.00 he promised until Revdex.com got in touch with him (have not received it as of today). He is now threatening me. Here are his messages sent to my work:From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Thursday, September 01, 2016 8:48 AM To: [redacted] Subject: EXTERNAL: FB Comment You have until the end of the day to remove your comment or the conditions under which you signed your settlement agreement will be enforced. [redacted]PresidentPH: [redacted] From: [redacted] [mailto:[redacted]@allmysons.com] Sent: Wednesday, August 31, 2016 4:47 PM To: [redacted] Subject: EXTERNAL: Agreement Ms. [redacted], I refunded the $95 we agreed upon today. That was in addition to the $75 for the cabinet you agreed to. I recommend you review the document you signed thoroughly. I need you to delete the nasty post you put on our Facebook page today. [redacted]PresidentPH: [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke to Mr. [redacted] after the first move. I told him I would cover the expense of driving back down to Eagle Pass and that our time would not start until we arrived in Eagle Pass. He readily agreed, even saying that he thought that was fair. I made a note of our conversation, instructed my team here regarding the agreement and scheduled it for the following Friday. We fulfilled our obligation on the day of the move by waiving the travel charge down to Eagle Pass, which is what we agreed to, almost a $500 concession.There will be no further concessions or refunds to this customer.[redacted]President
This move was scheduled under the name [redacted] and booked by my sales manager. We require a 2 hour minimum and a standard one hour travel charge on all moves. I am confident my sales manager mentioned both of these items when she scheduled the move for Ms. White.As a good faith...
gesture I will refund the 1 hour travel charge of $129 if that is acceptable.Please advise. [redacted]PresidentAll My Sons Moving & Storage of San Antonio, Inc.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
We will provide the information necessary so this customer can file a claim. We will work with this customer to resolve her issue.[redacted]
Complaint: [redacted]
I am rejecting this response because: We paid for...
packing the dishes in double thickness boxes with two layers of packing. We found our dishes in single layer boxes with one layer of packing, I feel cheated because of the resulting dish breakage. I feel intimidated with a newly minted bill for service already paid. You win, but I caution other customers to be wary of trusting getting what is paid for from this company.
Regards,
[redacted]
There were issues because the shipment was moved into storage and the damage was not reported in the required 90 days. We would ask that Mr. [redacted] reach out to our claims dept at [redacted] and start the claims process and we will honor the claim. We apologize for the delay in getting...
this claim processed.[redacted]