ARK Jewelers

Tell us wh ***: Thank you for bringing this to my attention After reviewing the account history, including numerous fee reversals in the past, I agree with and support the decision not to rebate the fees requestedBill William K [redacted] | VP, Branch AdministrationSignal Financial Federal Credit UnionUniversity BlvdWestKensington, MD 20895###-###-#######-###-#### faxwww.sfonline.org y here

March 29, Dear [redacted] , I have reviewed your account concerning your request for an overdraft fee refund that had been denied After researching I find that you have been refunded $in the past months for various reasons and you have been advised that there will be no further refunds unless there is a Credit Union error.There has never been a floor limit such as a negative balance of $that fees are not charged Insufficient funds fees are charged for as little as being one cent overdrawn.Your debit card was blocked after three incidents of unauthorized Regulation E transactions that took place on April 20, 2016, May 4, and January 6, Each time this occurred a letter was mailed to you explaining why your card was blocked and after the third time the card would be blocked for monthsThank you

September 4, 2015Dear *** ***,In response to the complaint #*** submitted on August 28, 2015, we have researched the issue and our comments are as follows.In July, 2015, the member confirmed our authorization to pay overdrafts on ATM and debit card transactionsWe have reviewed the
recorded call in which our member requested the Extended Overdraft Privilege service for her visa debit cardA written confirmation was sent to the member stating the overdraft fee of $would be charged to her accountThe letter also provided her with instructions to revoke the authorization.On 8/12/15, the member's available balance was $After this time, the member had a combination of debit card and bill payment transactions which exceeded the member's available fundsEach transaction was paid but resulted in an overdraft fee charge.The member has requested a refund of the feesAt this time, we will not refund the fees since we followed the procedures for engaging the Overdraft Privilege program, disclosed the fee and provided the member with the steps for revoking the authorization to pay the overdrafts and charge the fee.Please do not hesitate to contact us at Signal Financial Federal Credit Union if you have additional questions about this matter.Sincerely,Adrienne D.Risk Manager

April 20,
Ms*** ***
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
K StNW, 10th Floor
Washington, DC 20005-
Re: Complaint ID number ***
Dear Ms***,
This letter is in response to the complaint filed by the consumer
(Administrator) of an account held at Signal Financial FCUPrior to March 14, 2016, the consumer came into the Largo branch to add her name to the mother’s account as the Power Attorney (POA)In order to complete her request, she was informed of the credit union’s policy/process of completing the signature card to reflect the changes she was requestingThe consumer refused to properly file the necessary documents to be added as a Power of Attorney
On March 29, 2016, the consumer presented the Letters of Administration designating her as the representative of her mother’s accountThe consumer was given all the pertinent information regarding the account, and any outstanding loan balances due to the credit union; she then authorized the branch manager to payoff of the credit card balance
On March 31, 2016, the credit card balance was paid off and the remaining balance in the decedent’s account was issued to consumer in a form of an official check
This is the standard practice and policy of the credit union of handling deceased accounts with outstanding balances and according to the *** Application Disclosure the decedent signed on November 17, 1995; Signal Financial FCU is well in the position in applying the $12,to the outstanding balance of the *** Credit CardAn excerpt of the disclosure is listed below:
*** Disclosure: “To ensure repayment of your indebtedness under this agreement, you have consented to give WTFCU (currently as Signal Financial FCU) a security interest in your paid shares and payments on shares.” “The credit union has the right to apply all present or future shares toward the amount owed”
Pledge of share account: “You pledge to us and grant a security interest in all individual and joint accounts you have with us now and in the future, to secure your *** Credit Card account.” You authorize us to apply the balance in these account (s) to pay any amounts due under this agreement if you should default.” “Share and deposits and deposits in an Individual Retirement Account, and any other account that would lose special tax treatment under state or federal law if given as security, are not subject to the security interest you have given in your shares and deposits.”
“Collateral securing other loans you have with the Credit Union may also secure this loan, except that your home will never be considered secured for this Account, notwithstanding anything to he contrary in any other agreement.”
Due to privacy disclosure laws we are unable to provide the loan application; however, enclosed is a copy of the *** disclosure that was attached to the *** application signed by the decedent
If you require additional information, please do not hesitate to contact us
Thank you,
Josephina G***
Compliance Officer

Tell us wh [redacted]: Thank you for bringing this to my attention.  After reviewing the account history, including numerous fee reversals in the past, I agree with and support the decision not to rebate the fees requested. Bill  William K[redacted] | VP, Branch AdministrationSignal Financial Federal Credit Union3015 University Blvd. WestKensington, MD  20895###-###-#######-###-#### faxwww.sfonline.org  y here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Nothing has been attached about my debit card being block. I feel like my request was not reviewed entirely because Andy is from Member services and it was just forwarded to the boss saying he agrees. please provided information about blocking debit/checking cards for 6 months,  receiving a NSF for items below 5.00 cause items have cleared my account without receiving nsf if it was under 5.00 in the past ( Pull account history if need), not releasing direct deposits on friday's. Research my request please not just send me a general response. If you can't who is the next person I need to contact after Revdex.com  Refund the fee thanks 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because  All I can say is GOD do not like ugly and what this credit union has put me through during this time of grieving of my mother I hope they never have to go through this.I just don't understand how I read a closure on there loans that is past the year of 2000 which is a new disclosure and before my mom probably signed it . As I read that disclosure when it similar to the one we use at my employment of [redacted] of 20 years service there it states if and account becomes as a default which this is not the situation. Signal Financial has been automatically taking payments from my mom account monthly and as a matter of fact I am most certain that they took a payment out of her checking account about nine days later after I received a phone call from Ms. D[redacted] stating that the accounts has been closed and a check is being mailed to me and this message I saved on my voice mail took place on March 31,2016. I am not sure on what is going on but I will  continue talking to my lawyer at the states attorney general office. This is a bad for business situation of nothing I signed or requested to be done .I couldn't be added as POA to make these decisions but after my mom passed I can make all the decision now how that sound.
Regards,
[redacted]

This is letter is in response to the customer's rejection of the Signal Financial FCU response to her complaint referenced above. We at Signal Financial FCU offer our sympathy to the customer during this difficult time.Signal Financial FCU has been serving its members for over sixty years and takes pride in providing excellent service to its membership. Our policies and procedures are designed to protect our members who are also share owners by mitigating the risk of loss. It is the standard practice and policy of the credit union to offset funds to settle existing debts where the default policy specifically applies. In the case of the decedent's account, she signed a standard [redacted] disclosure document outlining the default policy which cites the obligations of the account holder in the event of death or insolvency. An excerpt of the disclosure is noted below:• Events of Default- “You will be in default under this Agreement if any of the following events occurs; (a) if you fail to comply with the payment obligations or any other terms or conditions of the Agreement or any other Agreement you have with us; (b) If you made a false or misleading statement on the Application for your Card; (c) If you die or become insolvent; (d) If you file or have filed against you a petition or other proceeding commenced under the Federal Bankruptcy Code or any state order or attachment, levy or garnishment with regard to you or any of your property, assets or income; (e) If you use your card for an illegal purpose; or (f) If we deem our self or any debts due us from you under this Agreement unsafe or insecure, with our sole discretion."Enclosed is a copy of the [redacted] disclosure that was attached to the [redacted] application signed by the decedent. Again, we are committed to our membership and we offer our sympathy to the customer for her loss. Signal Financial FCU is available to explore other ways our products or services can help support her during this difficult time.If you require additional information, please do not hesitate to contact us.

March 29, 2017   Dear [redacted],   I have reviewed your account concerning your request for an overdraft fee refund that had been denied.    After researching I find that you have been refunded $145.00 in the past 24 months for various reasons and you have been advised that...

there will be no further refunds unless there is a Credit Union error.There has never been a floor limit such as a negative balance of $5.00 that fees are not charged.  Insufficient funds fees are charged for as little as being one cent overdrawn.Your debit card was blocked after three incidents of unauthorized Regulation E transactions that took place on April 20, 2016, May 4, 2016 and January 6, 2017.  Each time this occurred a letter was mailed to you explaining why your card was blocked and after the third time the card would be blocked for 6 months. Thank you.