Mr*** was upset because they wanted an extra blanketHe called our front desk and at the time, it was Christmas and we were booked full, and we did not have any availableWe apologized, told him we were washing them and as soon as they were finished we would get some to himHe began to get
loud on the phone so one of my employee's went to his room and explained the situation and apologizedWhen we had blankets, we tried to take one to his room but refused to answer the doorWe did refund their stay to a card ending in *** in the amount of $because they only stayed one nightIt does take 5-business days for the refund to process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mr*** was upset because they wanted an extra blanketHe called our front desk and at the time, it was Christmas and we were booked full, and we did not have any availableWe apologized, told him we were washing them and as soon as they were finished we would get some to himHe began to get
loud on the phone so one of my employee's went to his room and explained the situation and apologizedWhen we had blankets, we tried to take one to his room but refused to answer the doorWe did refund their stay to a card ending in *** in the amount of $because they only stayed one nightIt does take 5-business days for the refund to process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]