Arlene's Grocery Club

Review: on 12/**/13, I visited the bar to have a couple of drinks with friends. upon ordering my second drink, the bartender colelcted the money but never brought the order. when I asked for the drink or the $20 cash money back, he declined that he received such amount and ordered the bouncer to escort me out.I have never received my money back. There is another issue with being humiliated and thrown out while it was raining and cold, but this route will have to be done by court and filing a law suit.Desired Settlement: refund of money and compensation for the inconvenience

Business

Response:

Our bartender was accused of taking money from a customer and not pouring the drink the customer ordered. When the customer demanded his money back from the bartender, the bartender was confused. An argument ensued and both the bartender and the customer became angry and disruptive. The bartender asked security to remove the patron from the bar.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The shop sent me a reply on email : Hello [redacted],