Arlington Auto & Tire

The corporation takes your concerns very seriouslyYour allegation against an employee acting against your wishes may result in their loss of employment, as a result of your allegation you promised to submit information to back up your claim, as of this time you have not submitted the information you promisedAs soon as you submit the information you said you have we can meet with you and the employee at the mediator officeWe stand by our customers and want you to be happyWe do not allow employees to make mistakes like you claimIf the employee is at fault you can be sure he will be working at some other dealershipBut in order to proceed we need the evidence from you and you will need to come in and assist with the processAll of our work is warranteed and guaranteed at over dealerships around the united states and backed by a toll free serviceShould you have an issue simply call to get it resolved more quickly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I responded to them with an email and no response as of yet When my money is credited it will be satisfactory I'm sending you the bill from Ruge's that clearly states on the oil change sticker what oil you put in my truckI understand that you talked with Bo at the dealership and he told you that the wrong oil was put in the truck and it could have caused serious damageYour argument was that this did not cause the problemThat's fine, however, putting the wrong oil in there can not be ignored, especially if it could have caused serious damageAnd I did have to pay to get another oil change, that can not be ignoredI find very irresponsible that your people would ignore what is written down for the truckI am self employed and that truck is my businessIf something happens to that truck I can not workMaybe a $50,truck isn't a big deal to you, but it is to meI work hard for that and my money, and I trusted you to make sure it was taken care of...that didn't happen.So if you can just refund the money that would be great [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The corporation takes your concerns very seriously. Your allegation against an employee acting against your wishes may result in their loss of employment, as a result of your allegation you promised to submit information to back up your claim, as of this time you have not submitted the...

information you promised. As soon as you submit the information you said you have we can meet with you and the employee at the mediator office. We stand by our customers and want you to be happy. We do not allow employees to make mistakes like you claim. If the employee is at fault you can be sure he will be working at some other dealership. But in order to proceed we need the evidence from you and you will need to come in and assist with the process. All of our work is warranteed and guaranteed at over 4500 dealerships around the united states and backed by a toll free service. Should you have an issue simply call to get it resolved more quickly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
I responded to them with an email and no response as of yet.
When my money is credited it will be satisfactory.
 
I'm sending you the bill from Ruge's  that clearly states on the oil change sticker what oil you put in my truck. I understand that you talked with Bo at the dealership and he told you that the wrong oil was put in the truck and it could have caused serious damage. Your argument was that this did not cause the problem. That's fine, however, putting the wrong oil in there can not be ignored, especially if it could have caused serious damage. And I did have to pay to get another oil change, that can not be ignored. I find very irresponsible that your people would ignore what is written down for the truck. I am self employed and that truck is my business. If something happens to that truck I can not work. Maybe a $50,000.00 truck isn't a big deal to you, but it is to me. I work hard for that and my money, and I trusted you to make sure it was taken care of...that didn't happen.So if you can just refund the money that would be great[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I brought my car in for new tires. When the car came out it wouldn't start. They tried to sell me something I didn't need. They sabotaged my car, I had it taken to another mechanic who said it had been messed with and I didn't need an alternator. They wont let me speak to an owner of the company.Desired Settlement: I want this investigated because I know they tried to rip me off.

Business

Response:

The corporation takes your concerns very seriously. Your allegation against an employee acting against your wishes may result in their loss of employment, as a result of your allegation you promised to submit information to back up your claim, as of this time you have not submitted the information you promised. As soon as you submit the information you said you have we can meet with you and the employee at the mediator office. We stand by our customers and want you to be happy. We do not allow employees to make mistakes like you claim. If the employee is at fault you can be sure he will be working at some other dealership. But in order to proceed we need the evidence from you and you will need to come in and assist with the process. All of our work is warranteed and guaranteed at over 4500 dealerships around the united states and backed by a toll free service. Should you have an issue simply call to get it resolved more quickly.

I went to Arlington Auto on the recommendation of a friend. I was thoroughly impressed with the overall experience. Fast service and very professional and courteous staff. I will definitely return!

I took my vehicle in to have 5 tires balanced had a 12:00 appointment they did not pull my vehicle in till I complained at 1:30. A few days later I had pulled my rear tires off and noticed 2 wheel studs were stripped, I went back and was told that they did not do the damage. I asked the manager how that was possible when they were the last ones to touch it he said they never removed that wheel. He said his guy had trouble getting it off so he never balanced it but if that was the case he should've notified me and not charged me for balancing it. So either they damaged my vehicle or charged for work they did not do.