Arlington Homes LLC

After further discussion to avoid further conflict we have arranged for [redacted] to come out and look at this Centipede infestationAlso we will be installing a dehumidifier in basement to eliminate any potential for mold [redacted] 11am on Tuesday 9/5/I will arrange to be there to put in dehumidifier that day as wellWe take customer service very seriously and hope to resolve your concerns Have A Fabulous Day! [redacted] Arlington Homes

We are not responsible for pest spraying once a yearThe contract states we will take care of infestations of rodents, not bugsRegarding condensation, the tenant is responsible for a dehumidifierWe always give hour notice before entering

Complaint: [redacted] I am rejecting this response because: See section of the attached Pest AddendumThis is a violation of a clause in the rental agreementAmie has been notified of pest problem previously, and we provided a picture of insects that are infesting the homeLandlord is required to keep our home in a habitable condition, meaning if condensation is leaking from a source, such as HVAC, there is an increased risk of moldWater has already been dripping in insulation behind tarp in basement.We have NEVER been given hour notice regarding repairsAll of our phone calls are recorded and saved, and we have a phone call with Amie discussing this issue, and she even issued a verbal apology about it, as well as text proofWe will gladly provide this media, if needed.Lawyer is being contacted Sincerely, [redacted]

After further discussion to avoid further conflict we have arranged for [redacted] to come out and look at this Centipede infestation. Also we will be installing a dehumidifier in basement to eliminate any potential for mold. [redacted] 11am on Tuesday 9/5/2017 I will arrange to be there to put in dehumidifier that day as well. We take customer service very seriously and hope to resolve your concerns.   Have A Fabulous Day!   [redacted] Arlington Homes

We are not responsible for pest spraying once a year. The contract states we will take care of infestations of rodents, not bugs. Regarding condensation, the tenant is responsible for a dehumidifier. We always give 24 hour notice before entering.

Complaint: [redacted]
I am rejecting this response...

because:
See section 2 of the attached Pest Addendum. This is a violation of a clause in the rental agreement. Amie has been notified of pest problem previously, and we provided a picture of insects that are infesting the home. Landlord is required to keep our home in a habitable condition, meaning if condensation is leaking from a source, such as HVAC, there is an increased risk of mold. Water has already been dripping in insulation behind tarp in basement.We have NEVER been given 24 hour notice regarding repairs. All of our phone calls are recorded and saved, and we have a phone call with Amie discussing this issue, and she even issued a verbal apology about it, as well as text proof. We will gladly provide this media, if needed.Lawyer is being contacted.
Sincerely,
[redacted]