Initial Business Response / [redacted] (1000, 12, 2015/06/06) */ Tony [redacted] spoke to [redacted] last week and informed him that the refund had already been processed Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a phone call from Arlington Heights Ford letting me know that they were going to send a check to the Citizens Bank this was about two weeks agoI call the bank today and they have still not received a check Final Business Response / [redacted] (1000, 20, 2015/09/03) */ From: [redacted] Jr(mailto: [redacted] @ahford.com) Sent: Thursday, September 03, XXXX X:XX PM To: Jennifer [redacted] Cc: 'Tony ***' Subject: [redacted] Complaint Jennifer As per our conversation To recap: We sent a check in the amount of $1,to Citizens One Auto Finance from the warranty refund that was dated 6/5/ We have an image of the check being cashed and "serviced" by Citizens on June 6/12/ When we called Citizens Bank on 7/28/they would not give us any information about activity on this account because any payments recieved were not as a loan payoff so it would be a violation of privacy laws [redacted] ***, Jr General Manager Arlington Heights Ford [redacted] @ahford.com
Initial Business Response / [redacted] (1000, 12, 2015/06/06) */ Tony [redacted] spoke to [redacted] last week and informed him that the refund had already been processed Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a phone call from Arlington Heights Ford letting me know that they were going to send a check to the Citizens Bank this was about two weeks agoI call the bank today and they have still not received a check Final Business Response / [redacted] (1000, 20, 2015/09/03) */ From: [redacted] Jr(mailto: [redacted] @ahford.com) Sent: Thursday, September 03, XXXX X:XX PM To: Jennifer [redacted] Cc: 'Tony ***' Subject: [redacted] Complaint Jennifer As per our conversation To recap: We sent a check in the amount of $1,to Citizens One Auto Finance from the warranty refund that was dated 6/5/ We have an image of the check being cashed and "serviced" by Citizens on June 6/12/ When we called Citizens Bank on 7/28/they would not give us any information about activity on this account because any payments recieved were not as a loan payoff so it would be a violation of privacy laws [redacted] ***, Jr General Manager Arlington Heights Ford [redacted] @ahford.com