Initial Business Response / [redacted] (1000, 5, 2014/05/13) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @rohrman.com The last documented inspection of VIN [redacted] XXXXXX was 10/09/XXXX X year months before the programThe Warranty Enhancement Program instructions clearly specify to verify a cosmetic concern existShould a cosmetic concern, which is defined as pooling water, pictures would be taken and a replacement part would be ordered While the customer letter is an information piece, it serves only to notify the customer of a "potential" conditionThe actual instruction is publically available in accordance with FOIA Based on the terms of the Warranty Enhancement Program we would extend every courtesy to this customer to resolve this issueWe appear to be conveniently located to the customers address at miles or minute drive, we could look at this issue and take the photographs at any timeSince we do sympathize with today's demanding schedules our hours of operation are from 7am to 11pmThis should allow the customer an opportunity to avoid heavy traffic conditions
[redacted] is a very knowledgeable and professional individual. He makes car buying easy and less stressful. This is our second purchase at the dealership, both using [redacted] as our salesman.
Initial Business Response /* (1000, 5, 2014/04/29) */
We have invited the customer to bring his vehicle in and we will see what we can do to make it betterThe customer has accepted our invitation
Please don’t make the mistake I made by buying a used car from this place!! Despite all the high end niceties such as movie theater, arcades, and fancy scones and Starbucks, this place is sleazier than most I traveled from out of state to buy a used Honda After submitting a request for more information online, a customer support person (whom I could barely understand) would call me incessantly and leave the same voicemail every single day for days leading up to my visit, asking me if I was still interested in the vehicle for which I had inquired Communication via email was poor to non-existent with actual sales people or managers I presented offers and requested purchase information prior to visiting and they were either followed up on late or not at all I got the feeling that a used Honda buyer was not exactly their most appreciated customer since I didn't have 50K to drop on a new Lexus Upon arriving, my salesperson was not very knowledgeable and did not guide me through the purchase process very smoothly The finance person was a condescending, sarcastic, and confrontational jerk who was more interested in telling me what I could not do instead of presenting me with real options and solutions The used car manager presented me with an invoice for new tires that were supposedly mounted on the vehicle I was interested in purchasing and told me the other tires were essentially new My salesperson disagreed with him and when I confronted the manager alone, he indicated that the salesman was “an it” After purchasing the car with cash because I could not stand to deal with the finance person any longer, I drove the vehicle home hrs away with very little warm air blowing into the cabin on a very cold January day I immediately brought the vehicle to my trusted local Honda dealer with a request to perform an inspection The local dealer agreed with my salesperson that the tires (all 4) were essentially worn to approximately 6/or less The battery was also essentially worn out as well Finally, the local Honda dealer discovered a melted ignition coil and a loose spark plug in cylinder # that was making noise and could have been catastrophic if left unchecked Luckily, it was discovered in time to save the engine as the spark plug had nearly worked its way out of the cylinder head threads The bill days after purchase? $without replacing the worn tires I was conned into believing were new BUYER BEWARE if you are considering a used car from this dealership At best, they obviously do not inspect their vehicles very closely and, at worst, are engaging in some pretty dishonest practices (claiming new tires mounted when they were not!!!) STAY FAR AWAY!!
Dealing with Jamie was a great experienceJamie made it easy to navigate the new car purchase and his knowledge of the cars and dealership is great
This is the third car I have purchased from ALIP and they have always been great to deal withI will be a return customer
Initial Business Response /* (1000, 5, 2014/05/13) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@rohrman.com
The last documented inspection of VIN[redacted]XXXXXX was 10/09/XXXX X year 2 months before the program. The Warranty...
Enhancement Program instructions clearly specify to verify a cosmetic concern exist. Should a cosmetic concern, which is defined as pooling water, pictures would be taken and a replacement part would be ordered.
While the customer letter is an information piece, it serves only to notify the customer of a "potential" condition. The actual instruction is publically available in accordance with FOIA.
Based on the terms of the Warranty Enhancement Program we would extend every courtesy to this customer to resolve this issue. We appear to be conveniently located to the customers address at 6.7 miles or 12 minute drive, we could look at this issue and take the photographs at any time. Since we do sympathize with today's demanding schedules our hours of operation are from 7am to 11pm. This should allow the customer an opportunity to avoid heavy traffic conditions.
[redacted] is a very knowledgeable and professional individual. He makes car buying easy and less stressful. This is our second purchase at the dealership, both using [redacted] as our salesman.
Initial Business Response / [redacted] (1000, 5, 2014/05/13) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @rohrman.com The last documented inspection of VIN [redacted] XXXXXX was 10/09/XXXX X year months before the programThe Warranty Enhancement Program instructions clearly specify to verify a cosmetic concern existShould a cosmetic concern, which is defined as pooling water, pictures would be taken and a replacement part would be ordered While the customer letter is an information piece, it serves only to notify the customer of a "potential" conditionThe actual instruction is publically available in accordance with FOIA Based on the terms of the Warranty Enhancement Program we would extend every courtesy to this customer to resolve this issueWe appear to be conveniently located to the customers address at miles or minute drive, we could look at this issue and take the photographs at any timeSince we do sympathize with today's demanding schedules our hours of operation are from 7am to 11pmThis should allow the customer an opportunity to avoid heavy traffic conditions
[redacted] is a very knowledgeable and professional individual. He makes car buying easy and less stressful. This is our second purchase at the dealership, both using [redacted] as our salesman.
Very thorough and honest dealership
Clear , honest presented several optionsListened to what I wanted
Initial Business Response /* (1000, 5, 2014/04/29) */
We have invited the customer to bring his vehicle in and we will see what we can do to make it betterThe customer has accepted our invitation
Please don’t make the mistake I made by buying a used car from this place!! Despite all the high end niceties such as movie theater, arcades, and fancy scones and Starbucks, this place is sleazier than most I traveled from out of state to buy a used Honda After submitting a request for more information online, a customer support person (whom I could barely understand) would call me incessantly and leave the same voicemail every single day for days leading up to my visit, asking me if I was still interested in the vehicle for which I had inquired Communication via email was poor to non-existent with actual sales people or managers I presented offers and requested purchase information prior to visiting and they were either followed up on late or not at all I got the feeling that a used Honda buyer was not exactly their most appreciated customer since I didn't have 50K to drop on a new Lexus Upon arriving, my salesperson was not very knowledgeable and did not guide me through the purchase process very smoothly The finance person was a condescending, sarcastic, and confrontational jerk who was more interested in telling me what I could not do instead of presenting me with real options and solutions The used car manager presented me with an invoice for new tires that were supposedly mounted on the vehicle I was interested in purchasing and told me the other tires were essentially new My salesperson disagreed with him and when I confronted the manager alone, he indicated that the salesman was “an i
t” After purchasing the car with cash because I could not stand to deal with the finance person any longer, I drove the vehicle home hrs away with very little warm air blowing into the cabin on a very cold January day I immediately brought the vehicle to my trusted local Honda dealer with a request to perform an inspection The local dealer agreed with my salesperson that the tires (all 4) were essentially worn to approximately 6/or less The battery was also essentially worn out as well Finally, the local Honda dealer discovered a melted ignition coil and a loose spark plug in cylinder # that was making noise and could have been catastrophic if left unchecked Luckily, it was discovered in time to save the engine as the spark plug had nearly worked its way out of the cylinder head threads The bill days after purchase? $without replacing the worn tires I was conned into believing were new BUYER BEWARE if you are considering a used car from this dealership At best, they obviously do not inspect their vehicles very closely and, at worst, are engaging in some pretty dishonest practices (claiming new tires mounted when they were not!!!) STAY FAR AWAY!!
Dealing with Jamie was a great experienceJamie made it easy to navigate the new car purchase and his knowledge of the cars and dealership is great
This is the third car I have purchased from ALIP and they have always been great to deal withI will be a return customer
From the time I made the decision to buy and the time I left took a bit longOtherwise very good
Initial Business Response /* (1000, 5, 2014/05/13) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@rohrman.com
The last documented inspection of VIN[redacted]XXXXXX was 10/09/XXXX X year 2 months before the program. The Warranty...
Enhancement Program instructions clearly specify to verify a cosmetic concern exist. Should a cosmetic concern, which is defined as pooling water, pictures would be taken and a replacement part would be ordered.
While the customer letter is an information piece, it serves only to notify the customer of a "potential" condition. The actual instruction is publically available in accordance with FOIA.
Based on the terms of the Warranty Enhancement Program we would extend every courtesy to this customer to resolve this issue. We appear to be conveniently located to the customers address at 6.7 miles or 12 minute drive, we could look at this issue and take the photographs at any time. Since we do sympathize with today's demanding schedules our hours of operation are from 7am to 11pm. This should allow the customer an opportunity to avoid heavy traffic conditions.
[redacted] is a very knowledgeable and professional individual. He makes car buying easy and less stressful. This is our second purchase at the dealership, both using [redacted] as our salesman.