Arlington Motors Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

HiThis letter is respond to *** *** complain*** *** purchased *** *** through one of our second chance finance companiesHis approval with this bank was required having certain documents alone with providing a proof of his cheching account which he said he hasSince *** ***
was not able to provide proof of checking account, we could not use the same approval anymoreWe explain to *** *** about sitution and who we are able to fix it, We love to save this deal if *** *** provide correct documentsPlease contact me for any questions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This information was not shared during the deal in which I left the car lot with the carThe dealer lured me back to the lot under pretenses to bring in final amount of down paymentI was left stranded with no way homeThey took the key and tags off the car before Prince William Police arrivedAll their deals should be investigated as they are misleading customers in order to pocket money from down paymentI am now having to spend money on attorney fees for legal proceedings as well not able to purchase car because of an open loan that is on my credit with no car Attached are s the letter the bank sent to my attorney verifying that this loan was infact cancelled by the seller and not them I want to be compensated for attorney fees that paid for handling this method as well as money that I spent insuring a car for weeks along with a down payment for another car because I was under the impression I was buying a car when th a set amount downNo longer qualify for first time buyer because this loan is showing on credit reportI was never going through second chance as I have never had a vehicle loan This was so called program was never mentioned to me during my deal with seller This company is operating under fraudulent pretenses and should be shut down
Regards,
*** ***

To whom it may concern,Hi my name is Kevin M** and I am the Sale's Manager in Arlington Motors. *** *** has purchased Nissan *** with milesThis Nissan was trade to us*** *** mentioned he had to wait to buy this car because by the law we had to wait until the
Nissan goes though Virginia Inspection and passAfter a couple of repairs , It passed Va inspectionOther than that purchased was made AS IS and no extended warranty also was purchased by *** *** eitherWe love to have our customer happy and give them great serviceI am sorry about *** ***'s experience considering we never pushed him to buy this carAccording to him, he had to wait a while to get the NissanHe had lots of time to passed the deal or even pick another carPlease contact me if I could be any help

Have never been so disrespected in my lifeHas been trying to purchase vehicle for almost weeks nowHas been texting a Salesman named JohnHe goes days without texting me until I text him firstTold me the incorrect price on a vehicleI called and spoke with the manager and told him of my experience trying to buy the vehicle from John and told him the price he gave me, he put me on hold to go talk to John came back on the phone and called me a liarI have the text messages from John the employee salesman proving the price he told meWaste of time and effortMost stressful experience trying to buy a vehicleHad cash in hand ready to buy and was so disregardedCannot believe a manager, a person representing their company called me a liar especially when I have evidence

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First of all the complaint was filed prior to coming to a resolution about the key and the manualAlex did agree to get me a manual and a key programmedI have yet to recieve the manual and want to get everything done at the same timeOnce he has the manual I will get the key madeThis company is being very dishonest and is not accepting responsibility for what the salesman told meMy father was present and witnessed it and I was on speaker phone with a friend who also witnessed what he told meHe told me he had a second key and told me he would give me a manualThis sales person did not follow the guidelines that the company states they follow in the response to this complaintOnce I sooke with Alex I was somewhat satisfied and emailed Revdex.com telling them what Alex told me if they follow through with the manual and key I can accept thatDishonesty is the most unproffesional and unattractive trait for anyone esp a businessI have since learned that the salesmen is no longer with the company
Regards,
*** ***

HiThis letter is regarding *** *** *** complain*** *** was driving for days, while we were waiting for correct ducument to send to usOnce the financing did not go thought due to not having proper documents from *** ***, after days, we still gave him full refund on his money and did not chage him any for usage of our carWe love to give great experiance of sell to all our customers and we are sorry that we wre not able to do business with *** ***. Thanks for your time and please contact me for any questions

The customer had left a deposit for us to purchase a specific vehicle for her that we did not have in our inventory at the timeShe notified us that she had already purchased a vehicle from a different dealership and requested her deposit backOur accounting department was processing the refund
and the customer was told that a check would be at the Woodbridge location where she left the deposit on Saturday 3/4/We return deposits made in cash by customers with a company check from Arlington Motors so that we have a record of the deposit being returned and we do not keep cash on hand in that amount at our place of businessThe customer has already picked up the check and has had her deposit completely returned

To whom it may concern,
class="MsoNormal" "margin: 0px background-"> On 07/24/[redacted] purchased a [redacted] from our dealership Arlington MotorsWe secured financing through one of our lenders [redacted]Unfortunately after an unsatisfactory customer interview Sierra rescinded their loan offer. With the original loan no longer available we began to try and secure financing again with a different lenderWe were eventually able to secure financing through another lenderWe informed [redacted] of the new loan and that she need to come in and sign her new contractThe new loan term weren't the same as the loan we had before and [redacted] elected to cancel the deal and bring the vehicle back[redacted] retuned the vehicle to the dealership on 08/17/The charges for usage for days and mileage were in excess of $We agreed on a total of $and refunded [redacted] $
Thank you
Water J[redacted]
Finance Manager

[redacted] purchased a [redacted] from our dealership that was sold AS-IS. After the purchase, [redacted] had some complaints with the vehicle. We provided a rental car to her at our expense while we took the vehicle to our shop for service in good faith. We replaced the ignition cylinder,...

door handle, and took care of the check engine light that had came on.

Hi,[redacted] 2003 Nissan [redacted]. was SOLD AS IS with no Warranty. There is no factory warranty left on this Nissan also. If repaired are not covered by any warranties then customer need to take care of it. Thanks for your time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
How am I supposed to be covered under the warranty when I am under aware that the car's sunroof was not properly sealed?  The warranty is set up for failure. If the car doesn't have proper weather seals in place or if the floor is rusted out then the warranty was set up to be a failure from the beginning. 
The sunroof glass was sagging and there was over 7 gallons of standing water in my car which caused mold to be in my car, how long was I ingesting that? And I did NOT purchase this car a year ago, it has been LESS(by at least 4 months) than a year and the repairs I have made are not typical maintenance repairs.The fact that I spent 2 DAYS trying to get someone to "help" me resolve the situation is completely unacceptable, not to mention the sales manager at this location didn't help me AT ALL because he was jet lagged from a recent vacation to [redacted].
Regards,
[redacted]

Date: Thu, Jan 26, 2017 at 12:35 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Good Afternoon Mr. D[redacted],The vehicle was sold to [redacted] AS-IS, and she did not purchase an extended warranty. We had made goodwill repairs to the vehicle in an attempt to address her concerns with the vehicle while providing her with a rental car at our expense. She was advised to drop the vehicle back off to our service department if all of her concerns were not addressed completely. She never dropped the vehicle off again. Attached is the paperwork.

When a customer purchases a vehicle from a car dealership, they are issued 30 day temporary tags. Within the 30 days, the dealership will do tag and title work at the Department of Motor Vehicles. When the license plates are ready at our dealership within 30 days from purchasing the vehicle, we will...

contact you. Have a great day

To whom it may concern, On 07/24/2015 [redacted] purchased a 2007 [redacted] from our dealership Arlington Motors. We secured financing through one of our lenders [redacted]. Unfortunately after an unsatisfactory customer interview Sierra rescinded their loan offer.  With...

the original loan no longer available we began to try and secure financing again with a different lender. We were eventually able to secure financing through another lender. We informed [redacted] of the new loan and that she need to come in and sign her new contract. The new loan term weren’t the same as the loan we had before and [redacted] elected to cancel the deal and bring the vehicle back. [redacted] retuned the vehicle to the dealership on 08/17/2015. The charges for usage for days and mileage were in excess of $2800. We agreed on a total of $2000 and refunded [redacted] $1000. Thank youWater J[redacted]Finance Manager

Date: Thu, Jan 26, 2017 at 12:45 PMSubject: [redacted] Complaint Response - Arlington MotorsTo: [redacted] <[redacted]@myRevdex.com.org>[redacted] purchased a vehicle from us AS-IS on 08/03/2016 and did not purchase an extended warranty. Several months later he advised us that he was having...

problems with his vehicle. We advised him to drop the vehicle off to our service department so that we can take a look at his vehicle in an effort of good faith. His vehicle is in our shop right now being worked on as a goodwill repair. He is paying dealer cost on parts needed for repairs, and we are not charging him for labor. -- Alex Y

Like we have stated previously, we will be happy to refer her to a reputable mechanic to diagnose the problems she is having if she has not had them repaired yet. Again, we are sorry to hear about the problems that she is having, but other than referring her to a good mechanic that we know, we are unable to assist her any further in this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was not immediately notified that the loan had been rescinded. It wasn't until I called in a week later that the salesman let me know that papers needed to be signed .  It also wasn't until extensive questioning that they were completely forthcoming with the changes to the loan terms. The loan terms changed by more than a year, 6 percent increase in interest, and the amount financed also was going to increase. The new loan terms were going to increase both cost and risk to myself. In addition, this response includes false information. To date I have yet to receive the return of funds paid to Arlington Motors by me, of any amount. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Arlington Motors has done absolutely nothing to rectify this situation. The business claimed that reason I waited for the vehicle was because the vehicle was being inspected; where is it possible to sell a vehicle that is not inspection-ready? It's lie after lie at Arlington Motors. This "dealership" indicated in previous rebuttals that the vehicle was a trade-in as an attempt to absolve itself of responsibility. EVERY VEHICLE ON THEIR LOT IS USED. The vehicle failed a Maryland Vehicle Inspection. Arlington Motors chose to ignore all forms of communication on my behalf. I've spent a lot of money in attempt to fix a vehicle with discrepancies that should've never been listed for re-sale. This vehicle is so bad that I suspect it may be a salvage vehicle that Arlington Motors sold as a trade-in. I stand pat in my resolve and fully expect and demand Arlington Motors  refund repair costs and the sale price of this vehicle. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: They are lying! As you can see on the text that I sent you a copy of they said " reach out to them" I called and spoke with Alex the manager and he said "they are in willing to help me anymore and that if I didn't like it I could see them in court"! He also said "don't call them anymore and hung up on me."
Regards,
[redacted]