Arlington Motors

Date: Thu, Jan 26, at 12:PMSubject: [redacted] Complaint Response - Arlington MotorsTo: [redacted] < [redacted] @myRevdex.com.org> [redacted] purchased a vehicle from us on 08/03/and did not purchase an extended warrantySeveral months later he advised us that he was having problems with his vehicleWe advised him to drop the vehicle off to our service department so that we can take a look at his vehicle in an effort of good faithHis vehicle is in our shop right now being worked on as a goodwill repairHe is paying dealer cost on parts needed for repairs, and we are not charging him for labor-- Alex Y

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Arlington Motors has done absolutely nothing to rectify this situationThe business claimed that reason I waited for the vehicle was because the vehicle was being inspected; where is it possible to sell a vehicle that is not inspection-ready? It's lie after lie at Arlington MotorsThis "dealership" indicated in previous rebuttals that the vehicle was a traas an attempt to absolve itself of responsibilityEVERY VEHICLE ON THEIR LOT IS USEDThe vehicle failed a Maryland Vehicle InspectionArlington Motors chose to ignore all forms of communication on my behalfI've spent a lot of money in attempt to fix a vehicle with discrepancies that should've never been listed for re-saleThis vehicle is so bad that I suspect it may be a salvage vehicle that Arlington Motors sold as a trade-inI stand pat in my resolve and fully expect and demand Arlington Motors refund repair costs and the sale price of this vehicle Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: How am I supposed to be covered under the warranty when I am under aware that the car's sunroof was not properly sealed? The warranty is set up for failureIf the car doesn't have proper weather seals in place or if the floor is rusted out then the warranty was set up to be a failure from the beginning The sunroof glass was sagging and there was over gallons of standing water in my car which caused mold to be in my car, how long was I ingesting that? And I did NOT purchase this car a year ago, it has been LESS(by at least months) than a year and the repairs I have made are not typical maintenance repairs.The fact that I spent DAYS trying to get someone to "help" me resolve the situation is completely unacceptable, not to mention the sales manager at this location didn't help me AT ALL because he was jet lagged from a recent vacation to *** Regards, [redacted]

Hi, [redacted] Nissan [redacted] was SOLD AS IS with no WarrantyThere is no factory warranty left on this Nissan alsoIf repaired are not covered by any warranties then customer need to take care of itThanks for your time

To whom it may concern, On 07/24/ [redacted] purchased a [redacted] from our dealership Arlington MotorsWe secured financing through one of our lenders [redacted] Unfortunately after an unsatisfactory customer interview Sierra rescinded their loan offer With the original loan no longer available we began to try and secure financing again with a different lenderWe were eventually able to secure financing through another lenderWe informed [redacted] of the new loan and that she need to come in and sign her new contractThe new loan term weren’t the same as the loan we had before and [redacted] elected to cancel the deal and bring the vehicle back [redacted] retuned the vehicle to the dealership on 08/17/The charges for usage for days and mileage were in excess of $We agreed on a total of $and refunded [redacted] $ Thank you Water J [redacted] Finance Manager

We are sorry to hear that *** [redacted] is having problems with the vehicle she purchased from Arlington Motors last yearWe cannot predict the future with any used vehicleHowever, we were able to include a third party extended service contract with the financing we secured for *** [redacted] It sounds like the service contract has helped her with repairs that came up with her vehicleIt is too early for us to be able to trade *** [redacted] out of her vehiclePossibly after to on-time payments, we might be able to trade *** [redacted] out of her current vehicle and find anotherAgain, we are sorry to hear about the problems she is having and we will be happy to refer her to a reputable mechanic to diagnose the problems she is having if she has not had them repaired yet

To whom it may concern, On 07/24/ [redacted] purchased a [redacted] from our dealership Arlington MotorsWe secured financing through one of our lenders [redacted] Unfortunately after an unsatisfactory customer interview Sierra rescinded their loan offer With the original loan no longer available we began to try and secure financing again with a different lenderWe were eventually able to secure financing through another lenderWe informed [redacted] of the new loan and that she need to come in and sign her new contractThe new loan term weren’t the same as the loan we had before and [redacted] elected to cancel the deal and bring the vehicle back [redacted] retuned the vehicle to the dealership on 08/17/The charges for usage for days and mileage were in excess of $We agreed on a total of $and refunded [redacted] $Thank youWater J***Finance Manager

All customers who purchase vehicles at Arlington Motors are told at the time of sale that if we have a second key for the vehicle, it will be given to them with their hard plates when they are ready to be picked upWith used cars, some have two keys and some just oneWe have no way of knowing if the vehicle has an extra key at time of sale because the auction sends the spare key (if they have one) with the title for the vehicleWe provided Miss [redacted] with an extra key for a [redacted] and the phone number for a mobile locksmith who will program the key to her vehicle at no cost to herWe also informed Miss [redacted] when she picked up her license plates that we will look at the next auction we attend for a manual for her vehicleNot all vehicles we sell come with a manual, and that was not agreed upon at the time of saleWe replaced the battery for her vehicle at our Woodbridge location which is where our mechanic and service department is, at no cost to Miss [redacted] after she complained about her car not startingAs for a flat tire, we have no control over a nail or whatever road hazard caused a flat tire to the customer after she purchased a vehicle from our dealership, let alone weeks laterWe wish Miss [redacted] the best