Arlington Nissan in Arlington Heights

It was a greate expieranceSandra was verry attentive to our needs and concerns as first time buyersShe listened attentively and did not leave one question unansweredShe made us feel calm and confidant in what we were doing as she focused on us as people and not just as a sale

I am so tired of dealerships selling people hopesi purchased a car a couple years ago and now i'm trying to get out of the car and the only way for me to do so is to have a down payment or go up a bucks in paymentsi find that to be so on fair especially for loyal customers who pay their bills on timeHow about you guys stop hustling people to get a few dollars in your pocket

Initial Business Response / [redacted] (1000, 8, 2015/01/22) */ Contact Name and Title: [redacted] General Sales Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ [redacted] .com Customer purchased vehicle then found a leak laterHe returned the vehcile and we repaired it at no charge to himThe customer then took the vehicle again and stated that there was an additional oil leakThat repair was also reviewed, at no charge, and no additional leaking was observedAfter this the customer stopped payment on his down payment and refused to take the vehicleWe addressed and inspected the vehicle at no charge to the customer attepmting to make him satisfiedAt no time did we neglect to address his concerns regarding the vehicle, and all inspections and repairs were done at no cost to the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above statement is incorrectOn 10/27/14, the first issue I had was with the belts in the car after I purchased it and the car never left the lotThey said they inspected the car but would not provide me the inspection report and day written warranty paperworkThe next day on Oct28, I placed a stop payment on the down payment check because of the belts needing repair and their refusal to provide me the inspection report and warrantyWhen the belts were fixed I went to pick up the car on 10/29/and the heat pump wasn't workingThe car again never left the lot and they fixed itWhen that was repaired I went to the dealer and picked up the car on 11/6/That same night, I parked in my driveway that night I saw the leak and took the car to them the next dayOn 11/7/I took the car to the dealer and told them to keep the car and keys and cancel the loan since they refused to give me anything in writing as I asked and were rude from the beginning as stated in my detailed initial submissionThe leak was not repaired when I left the car on Nov7th parked in their dealer lotThey didn't cancel the loan even though [redacted] said he would have it canceledAlso they funded the loan after I returned the car and that information is in my initial reportPlease escalate to next level for resolutionThank you

Initial Business Response /* (1000, 7, 2014/03/25) */
Contact Name and Title: *** *** SERVICE MGR
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.COM
THE CUSTOMER HAS A BAD ENGINE THERE NO WARRANTY ON THIS REPAIRAT A STORE LEVEL WE TRIED TO HELP THE CUSTOMER AS BEST

Worst Dealership that I have ever been toSold us a part that should not be soldCost us over $2,The customer service is bad and they do not stand behind their workWill never go there again and I would recommend that you stay away before they rip you off as well

My *** was brought in for service that morning and one of the service guys recommended possibly trading in my carI wanted to buy another *** as the service department has been a lifesaver and everyone had been accommodating and I never felt pressured into overspendingLuz was great finding me the right price for my trade inBenson and everyone in the service department have been amazing with my previous *** and that is the main reason I wanted to purchase another ***

Essentially the issues I'm going to describe below fall under the category of a service department that are so comfortable with being deceptive that it doesn't even seem to register as deceptive anymore but rather a standard of practice that seems to be working for themI called to see if I could get in for a simple oil change over my lunch break and was told they'd have me out in less than an hourOnce I arrived I was told it would be an hour and a half because they had a rush right before meI called maybe fifteen minutes before showing upWell I was already there so I waited and over an hour later was informed my vehicle needed an expensive repairIn no uncertain terms I was also told that they would give me a loanerOver half an hour later, no loaner was available and they encouraged me to take their shuttle home then they would get me a loaner later in the dayLater in the day, I had heard nothing from the service department so I called themI was told that I will get a call back in less than minutesOver half an hour later I'm told that my car will be ready by and so I don't need a rental carA shuttle can come get me tonight or tomorrowMy kid had a school performance (I have no car so I had to bum us a ride) and I tell them I will try and come after but I might not be available until morningThey say to call at am if I don't come in tonightGood thing I didn't go in late to get my car because they never let me know that they didn't finist wasn't ready the next morning when I called at 7:(got my call returned at 8:30)Now it won't be ready until Twenty minutes later (8:50) they call again and I could now have a loaner if I wanted to shuttle inI say I already had to move my morning back (again) and that if it is ready at then I have no need to borrow their carNot surprisingly, when I am shuttled in the car still wasn't ready and the gentleman who had been my point person brings me directly to his service manager who tried to talk circles around me and his agent all the while letting me know that he would have accommodated me if only I had informed them of my scheduleApparently I didn't keep them in the loop about my scheduleHe made numerous offers to give me a loaner but just dismissed my issues regarding the service I was givenWhen I said I just want my car so I can leave, he thinks I mean I am never coming backNow he says that he has no need to accommodate me any further if I'm no longer going to be a customerNow I like my year old Nissan but it's going to need to be replaced sooner rather than laterI've also got a daughter who will need a car in a few yearsI think I'm going to have to go somewhere else in the future because this is just not how I expect to be treated by a business who potentially gets tens of thousands of my hard earned dollarsIt's one thing to mess up, even to mess up a few times, but the casual way in which this deceptive practice seems to be a standard of practice is is bothersomeTo then try and convince me that the problem is on my end is reprehensible

Initial Business Response /* (1000, 5, 2014/06/23) */
Contact Name and Title: *** ***
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@***.com
I personally spoke to *** ***the check for the difference has been mailed to Nissanwe agree to follow up on it in
days to see if this been resolvedI also offered mr *** additional discounts for future services in our service department.I think it has been handle to customer satisfaction
*** ***
General Manager
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I have spoken to Mr*** regarding this issue following several escalations (including this complaint), there are still outstanding items which have been requested and promissed, but yet to be delivered
I have requested a copy of the sent check as proof that payment was remittedArlington Nissan agreed to send this to me, but I have yet to receive itAdditionally, I requested confirmation that the payment sent has been received and processed with all remaining obligations settled (yet to be received)
I would request to leave this case open until the business can supply sufficient proof that payment has been sent and the discrepancy resolved
Business Response /* (4000, 17, 2014/10/07) */
the issue has been resolved
Business Response /* (2000, 19, 2014/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Prompt- Courteous and
Professional and knowledgable of the Nissan brands. Immediately offered test drive of 2015 [redacted] Ms [redacted] accompanied us during the drive. BJ explained the trade in values and outlined in summary the offer of trade with 0 zero percent financing. We left for dinner and came back in hr and the dealer prep for the new [redacted] was ready for us to drive out.

Initial Business Response /* (1000, 5, 2015/05/27) */
We did cut the check on 4/29/15 and it was to go out via [redacted] over night delivery but apparently there was an error and this did not get to [redacted] We immediately corrected the situation on 5/22/15 by sending a second check via [redacted]...

to [redacted] Our office manager verified to me that the check was delivered on Saturday 5/23/15. We apologize for the inconvenience of the lost check and hope this situation has been completely resolved.
Thank you, [redacted]

Initial Business Response /* (1000, 8, 2015/01/22) */
Contact Name and Title: [redacted] General Sales
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Customer purchased vehicle then found a leak later. He returned the vehcile and we repaired it at no charge to him. The...

customer then took the vehicle again and stated that there was an additional oil leak. That repair was also reviewed, at no charge, and no additional leaking was observed. After this the customer stopped payment on his down payment and refused to take the vehicle. We addressed and inspected the vehicle at no charge to the customer attepmting to make him satisfied. At no time did we neglect to address his concerns regarding the vehicle, and all inspections and repairs were done at no cost to the customer.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above statement is incorrect. On 10/27/14, the first issue I had was with the belts in the car after I purchased it and the car never left the lot. They said they inspected the car but would not provide me the inspection report and 30 day written warranty paperwork. The next day on Oct. 28, 2014 I placed a stop payment on the down payment check because of the belts needing repair and their refusal to provide me the inspection report and warranty. When the belts were fixed I went to pick up the car on 10/29/14 and the heat pump wasn't working. The car again never left the lot and they fixed it. When that was repaired I went to the dealer and picked up the car on 11/6/14. That same night, I parked in my driveway that night I saw the leak and took the car to them the next day. On 11/7/14 I took the car to the dealer and told them to keep the car and keys and cancel the loan since they refused to give me anything in writing as I asked and were rude from the beginning as stated in my detailed initial submission. The leak was not repaired when I left the car on Nov. 7th parked in their dealer lot. They didn't cancel the loan even though [redacted] said he would have it canceled. Also they funded the loan after I returned the car and that information is in my initial report. Please escalate to next level for resolution. Thank you.

I am so tired of dealerships selling people false hopes. I purchased a car a couple years ago and now i'm trying to get out of the car and the only way for me to do so is to have a down payment or go up a 100 bucks in payments. I find that to be so on fair especially for loyal customers who pay their bills on time. How about you guys stop hustling people to get a few dollars in your pocket.

It was a greate expierance. Sandra was verry attentive to our needs and concerns as first time buyers. She listened attentively and did not leave one question unanswered. She made us feel calm and confidant in what we were doing as she focused on us as people and not just as a sale.