Arlington Power Equipment

Initial Business Response / [redacted] (1000, 8, 2014/08/04) */ Contact Name and Title: [redacted] Operations Manager Contact Phone: XXX-XXX-XXXX ex Contact Email: ***@arlingtonpower.com First I'd like to say we take this customers complaint very seriousThe riding mower we are talking about is a year old [redacted] mowerAfter inspecting this mower we emailed our customer a complete repair estimate of various problemsOur email was never opened, he thought it was advertisingNot hearing from our customer, we called himAfter answering all questions he gave us a verbal authorization for repairs which included a tune upThe two new parts returned to our customer are spark plugsThey wont go to wasteThe old mower developed a gas leak from the fuel pump at the front of the engineThis was an unrelated repair needed from the previous serviceWe picked up the mower for free and received a verbal approval to replace the leaking fuel pump and repair a tire at discounted rateAfter delivering the mower back, our customer called saying gas was leaking from the top of the gas tank and we power washed a sticker off the side of the mowerTurns out the plastic gas tank had a crack on the topFor transportation safety reasons we don't fill gas tanks to the top before transportingWe wouldn't know the gas tank had a leak at the top unless the owner told usResolution: We picked up the mower for free, replaced the cracked plastic year old gas tank, polished the mower from top to bottom, hired a sign company to make new Murray stickers for the sides of the mower [redacted] is no longer in business so the stickers are no longer availableAll this work performed at no cost to our customer parts, labor or transportationWe emailed our customer the manufactures parts breakdown of his mower assuring him no parts are missingAgain our email was unopenedWanting to assure our customer complete satisfaction we invited him in our service facility to view the completed mower and answer all questions he may haveAfter a weeks time our customer got a ride in on Saturday to view his mowerWe answered all questions and tested the mower onsite to his satisfaction, delivering the mower same dayMr [redacted] is satisfied