Complaint: [redacted]
I am rejecting this response because:
It wasn't even a response. I was very upset and emotional after this happened, and I spent TIME typing out my complaint. I have no...
criminal record, I've never filed a complaint against anyone in my life, AND I have email messages/voice mails/ etc to prove they were wrong.... And that's the amount of care that they had? To send a comment saying "We regret Ms. [redacted] dissatisfaction. We do strive to have total customer satisfaction"? Not enough time to even proof read your comment and see that your sentence had an error?
I'm very bothered by the fact that they couldn't even take the time to acknowledge anything that I had said at all. I have two toddlers, ages 4 and 2. My little girl is disabled, and Arlington Toyota was well aware of that, yet still they put a false tow on me not even giving a second thought to the fact that on top of being wrong, they were possibly going to strand a mother with her 2 young children out at who knows where.
I am saddened that a company of that size, could have such low customer service.
I don't know what the next step is, but no, I do not, and will not be dropping this complaint. Like I said, I'm more than willing to take my proof, that they won't even take the time to look at, to court and prove my case against them.
Regards,
[redacted]
We regret Ms. [redacted] dissatisfaction. We do strive to have total customer satisfaction.
Complaint: [redacted]
I am rejecting this response because:
It wasn't even a response. I was very upset and emotional after this happened, and I spent TIME typing out my complaint. I have no...
criminal record, I've never filed a complaint against anyone in my life, AND I have email messages/voice mails/ etc to prove they were wrong.... And that's the amount of care that they had? To send a comment saying "We regret Ms. [redacted] dissatisfaction. We do strive to have total customer satisfaction"? Not enough time to even proof read your comment and see that your sentence had an error?
I'm very bothered by the fact that they couldn't even take the time to acknowledge anything that I had said at all. I have two toddlers, ages 4 and 2. My little girl is disabled, and Arlington Toyota was well aware of that, yet still they put a false tow on me not even giving a second thought to the fact that on top of being wrong, they were possibly going to strand a mother with her 2 young children out at who knows where.
I am saddened that a company of that size, could have such low customer service.
I don't know what the next step is, but no, I do not, and will not be dropping this complaint. Like I said, I'm more than willing to take my proof, that they won't even take the time to look at, to court and prove my case against them.
Regards,
[redacted]