Arlington Toyota has spoken with [redacted] on this matter Unfortunately an addendum to the lease to allow extra mileage for an increase in payment is not an available option Arlington Toyota discussed trading in [redacted] 's lease to then get a newly leased vehicle with a contract that would allow the extra mileage as she requested, although this option would have increased her payment by too much and therefore was an unsuccessful option Arlington Toyota and [redacted] have discussed when turning in her lease when the lease is up that it would be $1,dollars as an extra charge due to over mileage and is still cheaper than getting out of her lease earlyArlington Toyota apologized to [redacted] for unclear information given on her lease and we will assist her as much as possible when her lease is up to make sure all will be well [redacted] is satisfied and the situation is rectified
Revdex.com: We have reviewed the response made by the business in reference to complaint ID 10961019, and find that this resolution is fair and we plan to remain loyal customers of Arlington Toyota ScionThe matter was resolved promptly with the utmost professionalism and we appreciate managements prompt and thorough attention to this matter Sincerely, Joseph And Dawn [redacted]
We here at Arlington Toyota take customer service very seriously and are pleased that this situation is now rectified Mr& Mrs [redacted] are loyal customers and we are disappointed they experienced this situation with their newly purchased vehicle After reviewing the case we at Arlington Toyota came to the resolution with Mr& Mrs [redacted] that refunding them the $in expenses that they endured on repairing their vehicle was the only fair and just decision Mr& Mrs [redacted] are satisfied and so is Arlington Toyota they we can continue to earn their business on future visits
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer Relations Manager spoke with Mr*** yesterday November 30th and came to agreement for Arlington Toyota to pay a prorated amount for what he was charged for insurance while he didn't have his vehicle as a goodwill gesture in our efforts to maintain customer satisfaction Mr*** said he was satisfied with our offer
Complaint: ***
I am rejecting this response because: On the 1st day of being approved for the vehicle, I was told to get ride-share insurance, which was 11/19/I am paying insurance ride-share insurance on a vehicle I DO NOT haveI would like to be compensated in some way for this loss of timeSince then, I have recieved my first billAnd I DO NOT have the vehicleI will be happy if we can come to an agreement on some form of compensation for this
Sincerely,
*** ***
Revdex.com:
We have reviewed the response made by the business in reference to complaint ID 10961019, and find that this resolution is fair and we plan to remain loyal customers of Arlington Toyota Scion. The matter was resolved promptly with the utmost professionalism and we appreciate managements prompt and thorough attention to this matter.
Sincerely,
Joseph And Dawn [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Customer Relations Manager spoke with salesperson that customer has been dealing with in regards to purchasing an [redacted] vehicle. Unfortunately the delay has not been on our end but on [redacted]'s and our several attempts to submit what was needed to get the deal funded, was either returned as...
undeliverable or they required additional paperwork. We have several calls and emails submitted to support over this issue. Salesperson [redacted] spoke with customer several times today to keep him informed on what was going on. It is possible that with the holidays last week, that everything got delayed with [redacted] corporate. We hope to have this resolved ASAP so that Mr. [redacted] can pick up his vehicle. CRM will work closely with salesperson to make sure that the delivery of his vehicle is expedited.
We here at Arlington Toyota take customer service very seriously and are pleased that this situation is now rectified. Mr. & Mrs. [redacted] are loyal customers and we are disappointed they experienced this situation with their newly purchased vehicle. After reviewing the case we at...
Arlington Toyota came to the resolution with Mr. & Mrs. [redacted] that refunding them the $800.00 in expenses that they endured on repairing their vehicle was the only fair and just decision. Mr. & Mrs. [redacted] are satisfied and so is Arlington Toyota they we can continue to earn their business on future visits.
Arlington Toyota has spoken with [redacted] on this matter. Unfortunately an addendum to the lease to allow extra mileage for an increase in payment is not an available option. Arlington Toyota discussed trading in [redacted]'s lease to then get a newly leased vehicle with a...
contract that would allow the extra mileage as she requested, although this option would have increased her payment by too much and therefore was an unsuccessful option. Arlington Toyota and [redacted] have discussed when turning in her lease when the lease is up that it would be $1,300 dollars as an extra charge due to over mileage and is still cheaper than getting out of her lease early. Arlington Toyota apologized to [redacted] for unclear information given on her lease and we will assist her as much as possible when her lease is up to make sure all will be well. [redacted] is satisfied and the situation is rectified.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Arlington Toyota has spoken with [redacted] on this matter Unfortunately an addendum to the lease to allow extra mileage for an increase in payment is not an available option Arlington Toyota discussed trading in [redacted] 's lease to then get a newly leased vehicle with a contract that would allow the extra mileage as she requested, although this option would have increased her payment by too much and therefore was an unsuccessful option Arlington Toyota and [redacted] have discussed when turning in her lease when the lease is up that it would be $1,dollars as an extra charge due to over mileage and is still cheaper than getting out of her lease earlyArlington Toyota apologized to [redacted] for unclear information given on her lease and we will assist her as much as possible when her lease is up to make sure all will be well [redacted] is satisfied and the situation is rectified
Revdex.com: We have reviewed the response made by the business in reference to complaint ID 10961019, and find that this resolution is fair and we plan to remain loyal customers of Arlington Toyota ScionThe matter was resolved promptly with the utmost professionalism and we appreciate managements prompt and thorough attention to this matter Sincerely, Joseph And Dawn [redacted]
We here at Arlington Toyota take customer service very seriously and are pleased that this situation is now rectified Mr& Mrs [redacted] are loyal customers and we are disappointed they experienced this situation with their newly purchased vehicle After reviewing the case we at Arlington Toyota came to the resolution with Mr& Mrs [redacted] that refunding them the $in expenses that they endured on repairing their vehicle was the only fair and just decision Mr& Mrs [redacted] are satisfied and so is Arlington Toyota they we can continue to earn their business on future visits
We regret Ms [redacted] dissatisfactionWe do strive to have total customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer Relations Manager spoke with Mr*** yesterday November 30th and came to agreement for Arlington Toyota to pay a prorated amount for what he was charged for insurance while he didn't have his vehicle as a goodwill gesture in our efforts to maintain customer satisfaction Mr*** said he was satisfied with our offer
Complaint: ***
I am rejecting this response because: On the 1st day of being approved for the vehicle, I was told to get ride-share insurance, which was 11/19/I am paying insurance ride-share insurance on a vehicle I DO NOT haveI would like to be compensated in some way for this loss of timeSince then, I have recieved my first billAnd I DO NOT have the vehicleI will be happy if we can come to an agreement on some form of compensation for this
Sincerely,
*** ***
Revdex.com:
We have reviewed the response made by the business in reference to complaint ID 10961019, and find that this resolution is fair and we plan to remain loyal customers of Arlington Toyota Scion. The matter was resolved promptly with the utmost professionalism and we appreciate managements prompt and thorough attention to this matter.
Sincerely,
Joseph And Dawn [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Customer Relations Manager spoke with salesperson that customer has been dealing with in regards to purchasing an [redacted] vehicle. Unfortunately the delay has not been on our end but on [redacted]'s and our several attempts to submit what was needed to get the deal funded, was either returned as...
undeliverable or they required additional paperwork. We have several calls and emails submitted to support over this issue. Salesperson [redacted] spoke with customer several times today to keep him informed on what was going on. It is possible that with the holidays last week, that everything got delayed with [redacted] corporate. We hope to have this resolved ASAP so that Mr. [redacted] can pick up his vehicle. CRM will work closely with salesperson to make sure that the delivery of his vehicle is expedited.
We here at Arlington Toyota take customer service very seriously and are pleased that this situation is now rectified. Mr. & Mrs. [redacted] are loyal customers and we are disappointed they experienced this situation with their newly purchased vehicle. After reviewing the case we at...
Arlington Toyota came to the resolution with Mr. & Mrs. [redacted] that refunding them the $800.00 in expenses that they endured on repairing their vehicle was the only fair and just decision. Mr. & Mrs. [redacted] are satisfied and so is Arlington Toyota they we can continue to earn their business on future visits.
Arlington Toyota has spoken with [redacted] on this matter. Unfortunately an addendum to the lease to allow extra mileage for an increase in payment is not an available option. Arlington Toyota discussed trading in [redacted]'s lease to then get a newly leased vehicle with a...
contract that would allow the extra mileage as she requested, although this option would have increased her payment by too much and therefore was an unsuccessful option. Arlington Toyota and [redacted] have discussed when turning in her lease when the lease is up that it would be $1,300 dollars as an extra charge due to over mileage and is still cheaper than getting out of her lease early. Arlington Toyota apologized to [redacted] for unclear information given on her lease and we will assist her as much as possible when her lease is up to make sure all will be well. [redacted] is satisfied and the situation is rectified.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]