Arlington Urgent Care, Inc

Attached is the phone record from Verizon Wireless.  From this document, you will see that I was not contacted by a Dublin, OH phone number nor an Illinois phone number.  The only call that was made or received that day was to a friend of mine.  Had I actually been contacted, this problem would have been solved.  I still want the solution of: The collections fees taken away and this NOT to show up on my credit report.  I WILL pay the original balance.  I would like an itemized list/bill to be mailed to me.  When I was contacted on 05/09/2015, I requested to be sent a bill to my updated address.  I still do not have a bill.  Thank You for Your Time,[redacted]

This letter is in reference to the above mentioned ID and complaint against my business, ArlingtonUrgent Care.The complainant presented to our clinic on 9/19/2014 and was asked to complete a registrationdocument, which asked for address, insurance information, chief complaints and acknowledgement...

ofthe Arlington Urgent Care Financial Policy.After his visit, the medical records were sent to his insurance carrier for processing and payment. Onceprocessed, he would have received an explanation of benefits (EOB) from his insurance carrierexplaining the charges and what amounts were still owed. This is usually done via US mail or e-maildepending on how the patient has set up his/her alerts with insurance. We received this explanation ofbenefits around October 13, 2014, which would have been around the same time he received it. ThisEOB clearly states a remaining patient responsibility of $145.40 was due. [redacted] had previouslypaid $50 at the time of service and therefore we mailed a statement in the amount of $94.50 to theaddress we had on file on 10/24/14.However, as the complainant states, he neglected to add his apartment number to the registrationdocument. This resulted in his statement being returned to us as undeliverable. An attempt to contacthim was made on 11/12/14 and according to our records; we left a message for the patient to returnour call with updated address information. This call would not have come from our local office butrather from our billing office in Illinois, which may be the reason why he claims to not see it on hisphone bill.In his complaint the complainant states he may have been unable to complete his registration documentproperly due to the injury sustained to his writing hand. My receptionists would have gladly assistedhim in completing this document had they been requested. However, no such request was made.We allowed the complainant five months to call the clinic to update his address and to make a paymenton his account. When this was not done we were forced to release the account to our collectionsagency, which charges my clinic a 50% collection fee.Had the complainant returned our phone call on 11/12 or called the clinic about a statement from theEOB he received this could have quickly been rectified. I personally explained these reasons for notremoving his debt from collections to the complainant on 5/18/15 but would be glad to do so again.Included in this letter is the documentation of the date of the phone call and the statement as well ascopies of both the registration document and financial policy, please do not post these documentpublically as they contain private information (I have blacked out social security numbers for thepatient's privacy) which plainly states we will forward all unpaid balances to a collection agency andcharge a 35% fee to do so.Sincerelv [redacted]###-###-####

II have reviewed the phone records and I do not see a call from our billing company.  The company is located in Illinois and perhaps they made a phone call before or after this date but didn't notate it until 11/12.  He is welcome to call the billing company directly at ###-###-####, I've alreayd spoken to them and they stand by the fact that they called around 11/12, Regardless, it does not change the fact that we attempted to mail an invoice to the patient, which he would have received had we been given the correct address. Furthermore, an explanation fo benefits would have been provided to the primary policy holder notating the balance due to our clinic.  The delivery of the explanation of benefits is set up by the primary policy holder and could be e-mail, online, or USPS mail.  He also signed the financial policy agreement stating we change a late fee for unpaid balances.

I have not received a bill STILL.  My address was updated on 05/09/2015.  I also requested a bill be sent to my updated address on that date.  How am I supposed to pay a bill when I do not have a copy of the bill still?My EOB specifically says "THIS IS NOT A BILL" on the front page.  I contacted the billing company and filed a complaint.  I should know shortly an answer to this complaint.
Regards,
[redacted]