Arlington Urgent Care

II have reviewed the phone records and I do not see a call from our billing company The company is located in Illinois and perhaps they made a phone call before or after this date but didn't notate it until 11/ He is welcome to call the billing company directly at ###-###-####, I've alreayd spoken to them and they stand by the fact that they called around 11/12, Regardless, it does not change the fact that we attempted to mail an invoice to the patient, which he would have received had we been given the correct addressFurthermore, an explanation fo benefits would have been provided to the primary policy holder notating the balance due to our clinic The delivery of the explanation of benefits is set up by the primary policy holder and could be e-mail, online, or USPS mail He also signed the financial policy agreement stating we change a late fee for unpaid balances

I have not received a bill STILL My address was updated on 05/09/ I also requested a bill be sent to my updated address on that date How am I supposed to pay a bill when I do not have a copy of the bill still?My EOB specifically says "THIS IS NOT A BILL" on the front page I contacted the billing company and filed a complaint I should know shortly an answer to this complaint Regards, [redacted]