Arlyn Towle, Jr., P.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Forgot to mention they did not speak to me personally Vinny the manager left me a message on my cell phone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , I do apologize for the delay in sending the check and your vehicle back to JeepWe did purchase the dealership on 2/*/and we were all adjusting to the changeThis was a clerical error on our partI assure you that your vehicle was not driven in this timeWe keep all of our return lease vehicles, no matter what the make is, in a secure lot and the keys are in a separate area that is kept lockedAs far as the disposition fee, we do not have that written anywhere in the contracts you signedThere is written that we were to pay off your remaining payments and that we did doI have attached all documents for your recordsThank you and good luck with your vehicle Tammy G [redacted]

*** ***, I do apologize for your experienceI have spoken to my General Manager, Mark C***, and he asked me to invite you back to the dealership to see him and that we will honor the original price with no finance requirementsIf you have any questions or would like for me
to set this up for you please email me at *** Thank you, Tammy G***Customer Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We dropped the car off at Nissan for them to return the car to Jeep along with the final payments on February **, and they did not return the car or make the payments until May of Jeep contacted me several times and told me they went there to pick up the Jeep from Nissan and the Nissan dealer told Jeep they could not locate the care so where was it? If all lease returns are kept in a secure lot it should have easily been found We have no idea what Nissan did with the car during that time and now I am getting charged over $for wear and tear which I should not be getting charged for because there were no issues when I handed in the car to NIssan Jeep also reported payments as being late on my credit report so this has also caused damage to my credit Unacceptable
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It has been such a trying experience not only with this dealership but the Massapequa dealership as well in regards to the same practices with price and having to finance through the dealership that I looked into a totally different carI purchased my car yesterday from Jeep.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am waiting for the refund still.  Will keep monitoring the bank account to see if it has been refunded.  I called the bank and they do not see anything as of yet.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] P. S  Thank You

[redacted],  I do apologize for the delay in sending the check and your vehicle back to Jeep. We did purchase the dealership on 2/*/17 and we were all adjusting to the change. This was a clerical error on our part. I assure you that your vehicle was not driven in this time. We keep all...

of our return lease vehicles, no matter what the make is, in a secure lot and the keys are in a separate area that is kept locked. As far as the disposition fee, we do not have that written anywhere in the contracts you signed. There is written that we were to pay off your remaining payments and that we did do. I have attached all documents for your records. Thank you and good luck with your vehicle.  Tammy G[redacted]

[redacted],  I have received your complaint and have spoken with Vinny my General Sales Manager, and he informed me that he spoke to you yesterday regarding your sons deposit and has refunded the $100. and has provided you with his personal cell phone number. You should see the refund reflect on...

your account within 5 business days depending on your financial institution. I am sorry for any inconvenience and wish your son luck in finding the vehicle he desires! Sincerely, Tammy G[redacted]Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],  We did submit your registration but I cannot speak for the speed of the state. I just spoke to my Head DMV Clerk and she was going to call you. We paid for a duplicate PERMANENT registration for you and printed it out. You can pick it up whenever you...

can.  Good luck with your new purchase, Tammy G[redacted]Customer Relations Manager[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Forgot to mention they did not speak to me personally.  Vinny the manager left me a message on my cell phone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],  Again, I do apologize for our error and the ramification it has had on you. I have spoken with management and they have asked that you send us the $300. bill for the wear and tear and we will be happy to pay that for you. I assure you again that the Jeep was not driven but as we did have a clerical error that resulted in the delay of payment to Jeep we will do this in good faith. Please send the bill to [redacted] 
[redacted] If you have any further questions please email me at [redacted] instead of here.  Thank you, Tammy G[redacted]

[redacted] I am sorry for your misunderstanding of the situation but we did submit the warranty cancellation when you requested it but we needed to wait for the warranty company to issue us a check before we can send it back to your finance institution. I have attached a copy of the check...

for your records.  I am aware that you spoke to my General Sales Manager  who did tell you to make an appointment with our service department and we will remove the trailer hitch at no cost to you.  Thank you very much and please email me if you have any further questions or concerns. Enjoy your new vehicle! Tammy G[redacted]