Armani Motors

In regards to
Mr***’s complaint, I must say his version of the story is totally different than what has exactly happened during his purchase from Armani MotorsSince Mr*** was purchasing this vehicle for Oregon, he has been extra cautious with his purchase and therefore he test drove the car for long periods of time and during multiple occasions before he decided to purchase the vehicleThere was absolutely no pressure on him to purchase this car throughout the whole processLooks like he forgot to mention, in his complaint, that he had the vehicle inspected by a third party mechanic shop of his choice and the vehicle passed the inspection with no issues prior to his purchaseOtherwise he would have not purchased itEven though we told him the vehicle is in good working condition, how come the mechanic of his choice confirmed the same? And now he assumes we are the only ones responsible? The fact is that this vehicle was in good condition at the time of the purchase and Mr*** was well aware of that especially since his mechanic has confirmed as wellEven after his communication with us explaining the situation and the issues, we offered help to have his vehicle checked out by one of the mechanic shops we normally do business withHowever, since it was not convenient for him, he refused to do soWe were very confident that we could have had his car repaired for a fraction of the cost that his mechanic in Oregon was going to charge himEven though he decided to purchase this car “As-Is” with no warranty and refused to purchase a Service Contract that we always offer to our customers during their purchase, we still offered our help to minimize his cost of repair significantlyWe do have a very good reputation for taking care of our customers not only during their purchase but also after the saleWe went above and beyond our ways already to come up with a solution for Mr***’s problem, therefore, we are not able to accept his resolution of compensating him for the cost of the repair

Review: This is my complaint briefly described.I was thoroughly impressed with Armani Motors, until I drove my car home. Complex, buying from out-of-state so I had to wait approx. one month to drive back to Oregon after purchasing. Got about 50 miles north (Williams) and car began idling VERY ROUGH when we stopped to eat lunch. Next, SMOKE began profusely pouring out of the exhaust. Barely made it back to Oregon... I contacted Armani, and the very people who were so kind to me before I purchased, now, seemingly wanted nothing to do with me. I was asked to fax the $1300.00 bill to fix the vehicle to them and they would be in touch. That was two weeks, and two days ago. NO RETURN COMMUNICATION. My advice to anyone out there thinking of buying from Armani - Do not do it. If you do, be prepared to pay much more than blue book for mechanical work. They claim to have in-house mechanics, and they also claim that, "all vehicles for sale are in good working condition." According to my mechanic, the parts/labor done previous to my purchase was, "shoddy" and "after-market parts." I hope this helps just one person. Customer reviews are very helpful and I really hope Armani learns from this experience - I know I have!Desired Settlement: I have already paid an independent mechanic to fix the problem. I was told that I could return the vehicle by driving 10 hours (round trip) back to the dealer today 6/5/2015, over two weeks after I contacted them initially. I was only told this after following up with them two times as they did not respond to my initial request in a timely manner. I was told the vehicle was, "in good working condition when I purchased it - which it was not in good working condition.

Consumer

Response:

for resolution, I am asking for Armani to compensate me $1,287.82 - cost to repair the BMW I purchased from them, which was not in, "good working condition" as they stated before I purchased the vehicle.

Business

Response:

In regards to Mr. [redacted]’s complaint, I must say his version of the story is totally different than what has exactly happened during his purchase from Armani Motors. Since Mr. [redacted] was purchasing this vehicle for Oregon, he has been extra cautious with his purchase and therefore he test drove the car for long periods of time and during multiple occasions before he decided to purchase the vehicle. There was absolutely no pressure on him to purchase this car throughout the whole process. Looks like he forgot to mention, in his complaint, that he had the vehicle inspected by a third party mechanic shop of his choice and the vehicle passed the inspection with no issues prior to his purchase. Otherwise he would have not purchased it. Even though we told him the vehicle is in good working condition, how come the mechanic of his choice confirmed the same? And now he assumes we are the only ones responsible? The fact is that this vehicle was in good condition at the time of the purchase and Mr. [redacted] was well aware of that especially since his mechanic has confirmed as well. Even after his communication with us explaining the situation and the issues, we offered help to have his vehicle checked out by one of the mechanic shops we normally do business with. However, since it was not convenient for him, he refused to do so. We were very confident that we could have had his car repaired for a fraction of the cost that his mechanic in Oregon was going to charge him. Even though he decided to purchase this car “As-Is” with no warranty and refused to purchase a Service Contract that we always offer to our customers during their purchase, we still offered our help to minimize his cost of repair significantly. We do have a very good reputation for taking care of our customers not only during their purchase but also after the sale. We went above and beyond our ways already to come up with a solution for Mr. [redacted]’s problem, therefore, we are not able to accept his resolution of compensating him for the cost of the repair.

Consumer

Response:

I am rejecting this response because:In regards to Mr. [redacted]’s complaint, I must say his version of the story is totally different than what has exactly happened during his purchase from Armani Motors. Since Mr. [redacted] was purchasing this vehicle for Oregon, he has been extra cautious with his purchase and therefore he test drove the car for long periods of time and during multiple occasions before he decided to purchase the vehicle. (Mr. [redacted]'s response) This statement is false - I test drove the car 1 time for less than 15 minutes, then, I subsequently drove the car before purchasing it less than two miles away to an independent mechanic. I have several (3) witnesses to verify this.(end response)There was absolutely no pressure on him to purchase this car throughout the whole process.(Mr. [redacted]'s response) My complaint never refers to "pressure?"(end response)Looks like he forgot to mention, in his complaint, that he had the vehicle inspected by a third party mechanic shop of his choice and the vehicle passed the inspection with no issues prior to his purchase. (Mr. [redacted]'s response) I have the report from the independent mechanic. The fault code for the problem that allegedly caused the vacuum seal issue was annotated, but because the "check-engine" light was not on, they believed it was okay. Obviously the vehicle was not okay - It started smoking and running very poorly less than 50 miles from the dealership - I have four witnesses who saw exactly what the vehicle did! My dealings with a mechanic - separate from Armani, has nothing to do with what Armani Motors represented to me.(end response) Otherwise he would have not purchased it. Even though we told him the vehicle is in good working condition, how come the mechanic of his choice confirmed the same? (Mr. [redacted]'s response) Taking the vehicle to a private mechanic does not relieve Armani Motors from what they have now admitted to saying - they sold the vehicle to me, the mechanic did not. (end response)And now he assumes we are the only ones responsible? The fact is that this vehicle was in good condition at the time of the purchase and Mr. [redacted] was well aware of that especially since his mechanic has confirmed as well. Even after his communication with us explaining the situation and the issues, we offered help to have his vehicle checked out by one of the mechanic shops we normally do business with. However, since it was not convenient for him, he refused to do so. (Mr. [redacted]'s response) I waited over two weeks to hear back from Armani, while I needed to use the vehicle. They did not respond in a timely manner, so I paid a reputable mechanic to fix the vehicle. It was only after I, let me repeat, ONLY AFTER I called them back two weeks and two days later that they offered to let me bring the vehicle back to get "checked out." I would have gladly brought the vehicle back - two weeks earlier, under the conditions, they pay for the transportation, time, and proper repair for a vehicle that was not in "good working condition." Obviously this is part of the reason for my complaint. (end response)We were very confident that we could have had his car repaired for a fraction of the cost that his mechanic in Oregon was going to charge him. (Mr. [redacted]'s response) Maybe for more work as described by my mechanic as, "shoddy mechanic work, with after-market parts?" I've checked with other mechanics since Armani stated this, and have been informed that the cost for repairs that I PAID FOR - was completely fair. (end response)Even though he decided to purchase this car “As-Is” with no warranty and refused to purchase a Service Contract that we always offer to our customers during their purchase, we still offered our help to minimize his cost of repair significantly. (Mr. [redacted]'s response) Another false statement. I did purchase a warranty, which expires in three days - the warranty was provided through Armani Motors! Unfortunately, that warranty did not cover the damage, go figure! (end response) We do have a very good reputation for taking care of our customers not only during their purchase but also after the sale. We went above and beyond our ways already to come up with a solution for Mr. [redacted]’s problem, therefore, we are not able to accept his resolution of compensating him for the cost of the repair. (Mr. [redacted]'s response) I feel, especially after reading this response from Armani, that if Armani does not pay for the damage, that they will not only do this again, they will feel like they can get away with this type of deception. Obviously, I am out of pocket over a thousand dollars and many frustrating hours of my time have been spent dealing with the damaged vehicle from Armani Motors. There is no excuse for taking over two weeks to respond only after I called again, then tell me to bring the car 10hrs round trip so that they can "check out" something they clearly misrepresented to me prior to my purchase. (end response) I am more than happy to provide signed affidavits from all of my witnesses, if necessary. Also, the warranty I purchased is attached. I am willing to settle at this point, but I would appreciate a figure from Armani. If not, then my continued pursuit of settlement will continue. Thank you.

Business

Response:

To summarize our response in regards to Mr. [redacted]’sstatement, there are several points that I would like to emphasize.1. If vehicle did have an issue prior to yourpurchase, why did you purchase it? Obviously, this vehicle has passed yourinspections as well as your mechanic’s inspection to your satisfaction.Therefore you decided to purchase it. No issues have ever been brought to ourattention prior to purchase. Please stop blaming others.2. The warranty that you claim you purchased it,was given to you at no cost through ASC warranty services for your peace ofmind and the covered items were explained to you and copies have been providedto you accordingly. It was a basic powertrain warranty free of any charges toyou. Please refer to your contract and you will see for yourself that yourcharge for the service contract is $0.00. We simply, throw the warranty in forfree. List of covered items can be found in your copies as well. We alsoexplained to you that a more comprehensive coverage can be purchased for anadditional amount, however you were not interested in paying extra to have amore comprehensive coverage. 3. Our original response to your complaint was tobring the vehicle back so we can confirm the issue and see how we can resolvethe matter. Since this was not convenient for you, you decided not to and chooseto have your vehicle repaired elsewhere. You called after your vehicle was repairedand asked for reimbursement for the repair cost and we told you we could havehelped you get the repairs done at lower cost to you which was not an optionfor you then.4. We still do not agree with many of yourstatements since all your rights as the customer have been honored during thepurchase process and there was absolutely no misrepresentation of any kind.5. In result, as mentioned before, we went aboveand beyond our ways already to come up with a solution for Mr. [redacted]’s problem,we are not able to accept Mr. [redacted]’s resolution of compensating him for thecost of the repair.