Armor Linings

January 30, 2017Dear Ms. [redacted] ,I am writing to you in response to a complaint dated 1/4/2017 ID # [redacted] .We have received the concern brought forward by Ms. [redacted] regarding her Chevrolet Traverse and the rip on the vehicle interior. While we truly empathize with Ms. [redacted] , this is not... something we feel is our responsibility.As part of our application process, we do not provide an inside vehicle inspection. We cannot say conclusively if the vehicle was ripped or not prior to coming in to our center. This issue may have been pre-existing. While we at times bring major issues to the attention of customer it is very possible that this may not have been noticed by the technicians working on the vehicle.From a practical stand point, we have worked on thousands of vehicles in our five plus years as a Krown Center. We use the same equipment and process on every vehicle. The equipment is specifically designed for our process and does not have the capacity to cause the type of damage shown in these pictures. In all the years of working on vehicles, we have not had a single issue of this nature or ever once caused any damage to a vehicles interior. Beyond that, Krown is a multinational organization that treats several hundred thousand vehicles per year and this type of damage does not occur.We do take customer service very seriously and we not only have a very small number of customer complaints, we have over a 75% return business to attest to this fact. I did ask Ms. [redacted] to return to our facility so we could take a look at the damage, she stated it was too late in day to make the drive back. I explained to Ms. [redacted] that we would be closed for the holidays until January 2, 2017 at which time she stated she wanted this problem taken care of immediately. I asked Ms. [redacted] if she could email me pictures of the damage so I could review those. The pictures were emailed, I reviewed them and immediately returned a call to Ms. [redacted] on December 23, 2016. I stated to Ms. [redacted] that this type of damage is not conducive to our application process at which time I gave Ms. [redacted] my cell phone number and asked her to give me a call the week of December 26, 2016 and I would meet her at the shop to review the Krown process to help Ms. [redacted] appreciate our position, but she has declined to return up to now.All that being said, we do not see any evidence to support the claim that we have caused the damage shown on this vehicle and do not feel that this is our responsibility. If you have any further question regarding this matter, please do not hesitate to contact us.Sincerely,Ray L***PresidentArmor Linings, Inc.

February 14, 2017Dear Ms***,I am writing to you in regards to the additional concerns of case ID #***.We have received the additional concerns brought forward by Ms*** regarding her Chevrolet Traverse and the rip to the vehicles interiorWhile we do sympathize with the concerns, this is not something we feel is our responsibility.In response to item number 6, the exposed portion of the passenger door panel is in direct relation to the rustproofing processThe attached picture Ms*** provided from the Krown website is not her specific vehicleThe picture she provided show the door panel being accessed through the end of the doorWe drill small holes in the metal door panel and do not come near the interior of the vehicleThe wands we use are rounded on the end and are very gently moved through the door panel(I have included pictures and marked the area we accessed along with the rounded rod we use and noted the direction of the rip)In response to item number 7, which Ms*** describes as a fresh tear on the leather portion of the back-passenger door panel and appears to be burnt or melted, as the tear travels upwardsOur product is applied warm, but not hot and there is no part of the application that would burn or melt any part of a vehicleAgain, we have not been afforded the opportunity of ever actually seeing the vehicle but if there are signs of melting it is just a further indication that there is obviously another source to this problemIn response to number 8, the damage leather isn't very wide in diameter in fact it's about 1X" and causes me to wonder what the diameter of and application rod and line set isMs*** already knew the answer to that question because when I called her back regarding the issue, I informed her the size of the rod we used in the Krown application process.All that being said, if Ms*** would have come back to our shop as I had requested so I could show her the Krown process, she would have a clearer understanding of why we feel this is not our responsibility

January 30, 2017Dear Ms. [redacted],I am writing to you in response to a complaint dated 1/4/2017 ID #[redacted].We have received the concern brought forward by Ms. [redacted] regarding her Chevrolet Traverse and the rip on the vehicle interior. While we truly empathize with Ms. [redacted], this is not...

something we feel is our responsibility.As part of our application process, we do not provide an inside vehicle inspection. We cannot say conclusively if the vehicle was ripped or not prior to coming in to our center. This issue may have been pre-existing. While we at times bring major issues to the attention of customer it is very possible that this may not have been noticed by the technicians working on the vehicle.From a practical stand point, we have worked on thousands of vehicles in our five plus years as a Krown Center. We use the same equipment and process on every vehicle. The equipment is specifically designed for our process and does not have the capacity to cause the type of damage shown in these pictures. In all the years of working on vehicles, we have not had a single issue of this nature or ever once caused any damage to a vehicles interior. Beyond that, Krown is a multinational organization that treats several hundred thousand vehicles per year and this type of damage does not occur.We do take customer service very seriously and we not only have a very small number of customer complaints, we have over a 75% return business to attest to this fact. I did ask Ms. [redacted] to return to our facility so we could take a look at the damage, she stated it was too late in day to make the drive back. I explained to Ms. [redacted] that we would be closed for the holidays until January 2, 2017 at which time she stated she wanted this problem taken care of immediately. I asked Ms. [redacted] if she could email me pictures of the damage so I could review those. The pictures were emailed, I reviewed them and immediately returned a call to Ms. [redacted] on December 23, 2016. I stated to Ms. [redacted] that this type of damage is not conducive to our application process at which time I gave Ms. [redacted] my cell phone number and asked her to give me a call the week of December 26, 2016 and I would meet her at the shop to review the Krown process to help Ms. [redacted] appreciate our position, but she has declined to return up to now.All that being said, we do not see any evidence to support the claim that we have caused the damage shown on this vehicle and do not feel that this is our responsibility. If you have any further question regarding this matter, please do not hesitate to contact us.Sincerely,Ray L[redacted]PresidentArmor Linings, Inc.