Armored Autogroup, Inc.

Complaint ID#: ***
Company Name: Armored AutoGroup Inc
Company Contact Name: *** ***
Company Contact Phone: ###-###-####
Company Contact Email: ***
/>
Consumer's Name: *** ***
Revdex.com Staff Member (if you know): *** ***
Complaint Information: Armored AutoGroup received the Revdex.com's letter and the complaint referenced above by mail on November 10, Armored AutoGroup's customer service group confirmed that Ms*** *** called on November 3, to request information on removing streaks she said *** *** leather wipes left on the dash of her carNeither the make nor model of her car are noted in customer services reportCustomer service offered the requested general guidance to Ms***The customer service report does not indicate Ms*** asserted a claim for damages or compensation during the callMs*** claim submitted to the Revdex.com on the same date (November 3, 2014) seeks an unspecified amount of compensation from Armored AutoGropArmored AutoGroup's customer service group responds to claims of damage and demands for compensation by sending a formal request for information supporting the claims from the dissatisfied customerThe request includes empty product container involved in the incident (a postage paid mailing label is supplied), original purchase receipt if still available, photographs showing the damage alleged to have been caused by our product, written estimates for repair/replacement and current vehicle registration (if damage alleged is to a vehicle)Following receipt of a complaining customer's supporting documents and materials, a formal investigation of the claim is conducted by Armored AutoGroupIn view of the notice of Mr*** claim for compensation we received from the Revdex.com yesterday, Armored AutoGroup's customer service department has sent out a letter to MsDeporte today requesting the supporting information described aboveUpon receipt of this information, Armored AutoGroup will conduct a prompt investigation of the claim and respond to Ms*** directlyThis approach is consistent Armored AutoGroup's standard management of claims for compensation based on damage allegedly caused by use of our products and results in the most efficient review and resolution of such claims
Sent on: 11/11/5:49:PM