Complaint: [redacted] I am rejecting this response because: First of all I hired a painter to do this work...he did review the DVD and he did contact this company concerning this and so did the manager of our local [redacted] [redacted] store and the company hung up on him!! We were fully aware of color variations and hues!!! My complaint is not in the color it is the ADVERTISING AND THE PHOTOS OF THE POOL DECK RIGHT NEXT TO THE ADVERTISEMENT CLAIMING TO CREATE A STONE SURFACE....IT LOOKS NOTHING LIKE STONE NOR DOES IT EVEN REMOTLEY MIMIC STONE HOWEVER THEIR ADVERTISING PHOTO CERTAINLY LOOKS LIKE STONE!! This is NOT user error at all!!! Several layers were applied with the purchased roller and it looks nothing more than a painted pooldeck This is advertising about "Stone in a Can".....it looks nothing more than a painted pool deck I paid for NOTHING but a painted deck even though their advertisement claims a stone look on any surface!! [redacted] Please refer to this link that is on the ArmorPoxy website!!! and I will repeat again as in my initial complaint "I am completely dissatisfied with the product and advertising of this product called "Armorstone"Advertisement of this product verbatim from website [redacted] / "Now you can refinish virtually any surface with our amazing ArmorStone liquid "stone-in-a-can"Create a stone or tile surface! This amazing product consists of easy to apply layers that anyone can doNo special skills are required, and since these are one part epoxy products, NO MIXING is needed, and since they are water based cleanup is easy with soap and water, and fumes are minimal" Also in their misrepresentation of this product right next to the above referenced advertisement is a picture of a stone surface pool deck! And that is exactly what I thought I would be getting after the product was applied...wrong!! I have nothing more than a painted pool deckIn no way does it even REMOTELY mimic stone!! I could have just gone and bought a can of paint and painted the pool deckThis is and misleading representation of this product and unacceptableAs a side note their website also claims that they have supplied tinting formula charts to [redacted] , [redacted] or [redacted] so you can have your Armorstone tinted to your desired colorAnother representation from this company, we went to [redacted] and [redacted] in [redacted] and neither had heard of this company and had NO CHARTS! The manager from [redacted] called this company to get tinting info as he had no idea of this company and their claims...and he was hung up on by the Armorpoxy representativeSo ArmorPoxy is using these aforementioned paint companies and they have no knowledge of this, another and misleading claim! I have pictures of my pool deck before and after and also I printed their advertisement with the above claimI also have email documentation sent to ***" at Armor PoxyI can provide all that is needed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: First of all I hired a painter to do this work...he did review the DVD and he did contact this company concerning this and so did the manager of our local [redacted] [redacted] store and the company hung up on him!! We were fully aware of color variations and hues!!! My complaint is not in the color it is the ADVERTISING AND THE PHOTOS OF THE POOL DECK RIGHT NEXT TO THE ADVERTISEMENT CLAIMING TO CREATE A STONE SURFACE....IT LOOKS NOTHING LIKE STONE NOR DOES IT EVEN REMOTLEY MIMIC STONE HOWEVER THEIR ADVERTISING PHOTO CERTAINLY LOOKS LIKE STONE!! This is NOT user error at all!!! Several layers were applied with the purchased roller and it looks nothing more than a painted pooldeck This is advertising about "Stone in a Can".....it looks nothing more than a painted pool deck I paid for NOTHING but a painted deck even though their advertisement claims a stone look on any surface!! [redacted] Please refer to this link that is on the ArmorPoxy website!!! and I will repeat again as in my initial complaint "I am completely dissatisfied with the product and advertising of this product called "Armorstone"Advertisement of this product verbatim from website [redacted] / "Now you can refinish virtually any surface with our amazing ArmorStone liquid "stone-in-a-can"Create a stone or tile surface! This amazing product consists of easy to apply layers that anyone can doNo special skills are required, and since these are one part epoxy products, NO MIXING is needed, and since they are water based cleanup is easy with soap and water, and fumes are minimal" Also in their misrepresentation of this product right next to the above referenced advertisement is a picture of a stone surface pool deck! And that is exactly what I thought I would be getting after the product was applied...wrong!! I have nothing more than a painted pool deckIn no way does it even REMOTELY mimic stone!! I could have just gone and bought a can of paint and painted the pool deckThis is and misleading representation of this product and unacceptableAs a side note their website also claims that they have supplied tinting formula charts to [redacted] , [redacted] or [redacted] so you can have your Armorstone tinted to your desired colorAnother representation from this company, we went to [redacted] and [redacted] in [redacted] and neither had heard of this company and had NO CHARTS! The manager from [redacted] called this company to get tinting info as he had no idea of this company and their claims...and he was hung up on by the Armorpoxy representativeSo ArmorPoxy is using these aforementioned paint companies and they have no knowledge of this, another and misleading claim! I have pictures of my pool deck before and after and also I printed their advertisement with the above claimI also have email documentation sent to ***" at Armor PoxyI can provide all that is needed Regards, [redacted]