Armory Automotive Family - Collision

My [redacted] stalled twice I took it in to Armory dealership tgey could not find the problemI was charged for diagnostic testing which I purchased extended warrantyMy vehicle is unsafe and the dealership said there isn't anything tgey can do because they don't know why my vehicle stalled

My *** stalled twice I took it in to Armory dealership tgey could not find the problemI was charged for diagnostic testing which I purchased extended warrantyMy vehicle is unsafe and the dealership said there isn't anything tgey can do because they don't know why my vehicle stalled

It is my understanding we had already been contacted by this customer via Email regarding these
concerns. and it is my understanding resolutions agreed to prior to the notice from the Revdex.com. In that time we have been working with the customer to address all of the issues they have brought up to us. I...

will go through each issue and the resolution we are making. In regards to the repaired seat we have agreed to replace the customer's seat with a new one. The customer had indicated this was a satisfactory solution to the issue. The brake rotors mentioned by the customer had been repaired according to [redacted] guidelines. This procedure, a common one even on new vehicles, has been explained to the customer. With a more thorough understanding of what the repair was, it is our understanding the customer is now satisfied with the initial repair that was performed. The "Purchase Agreement" (signed by the customer) states "cosmetic items of any kind" after delivery are not covered under any warranty or policy. With that being said, the customer's "cosmetic" concerns will be reviewed by the Service Manager (Tom H.) on August 6th, 2015 when the customer brings the vehicle back to the dealership. It is my understanding this has already been discussed, and agreed to, by the Service Manager and the customer. A reasonable effort will be made to satisfy the customer in regard to the non covered "cosmetic"  items mentioned. On the same August 6th, 2015 visit, the customer's concern regarding the front end of the vehicle will be addressed. Further diagnosis will be performed and we anticipate additional repairs will be made as necessary under the Manufacturer's Limited Warranty with no charge to the customer. In discussions with Tom H., it is my understanding the customer is satisfied with the remedies described in this letter. Sincerely, Darrell Alix Vice
President of Service Operations