I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Jan11,when the technician visited for the safety inspection,we were told he had to shut down the furnace because it was so dangerous.But after we agreed to see his salesman,he left this dangerous furnace on.When the comfort advisor,Glenn R [redacted] came to sell us a new furnace and air conditioner,he left the furnace on also...the dangerous furnace.He knew the furnace was on because he was down in the basement looking at the furnace and the duct work.Now that is two experts in the field who left this killer furnace on.That is not legal,unless you know the furnace is not dangerous.We felt forced into buying because it was hinted that if not the furnace would be shut down and all our pipes would freeze.They took our furnace after we told then to leave it so we could get it checked.They refused.It was our property and legally,they stole it.Therefore,why would anyone believe our furnace was damaged?Under those conditions anyone could tamper with the furnace to insure a dangerous rating.We have no proof that our furnace was damaged while it was still in our house.It had been inspected and was given a great rating.And it was tested with a COdetector.Never did any of the Sullivan employees test that way.At present after the different experts came in or times to fix the mistakes made by the experts who came before them,the furnace is still noisy and does not heat the house evenly.Sending another of their experts,to an intelligent person,would appear annoying.I feel this expensive furnace is junk and fear the air conditioner is the same.Our furnace and air conditioner were in perfect condition.Since Sullivan took them and destroyed them,we cannot get them back.So,I still want these [redacted] appliances out and my money returned and compensation for the items illegally removed from our premises Regards, [redacted]
Good afternoon [redacted] As per our discussion this morning I am attaching a copy of the letter I received from you on Dec20, regarding my complaint against Sullivan Super Service.I am hereby notifying you I have not received the $refund as noted in the company's response.Thank you and do let me know if you will need anything further.Sincerely, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Jan11,when the technician visited for the safety inspection,we were told he had to shut down the furnace because it was so dangerous.But after we agreed to see his salesman,he left this dangerous furnace on.When the comfort advisor,Glenn R [redacted] came to sell us a new furnace and air conditioner,he left the furnace on also...the dangerous furnace.He knew the furnace was on because he was down in the basement looking at the furnace and the duct work.Now that is two experts in the field who left this killer furnace on.That is not legal,unless you know the furnace is not dangerous.We felt forced into buying because it was hinted that if not the furnace would be shut down and all our pipes would freeze.They took our furnace after we told then to leave it so we could get it checked.They refused.It was our property and legally,they stole it.Therefore,why would anyone believe our furnace was damaged?Under those conditions anyone could tamper with the furnace to insure a dangerous rating.We have no proof that our furnace was damaged while it was still in our house.It had been inspected and was given a great rating.And it was tested with a COdetector.Never did any of the Sullivan employees test that way.At present after the different experts came in or times to fix the mistakes made by the experts who came before them,the furnace is still noisy and does not heat the house evenly.Sending another of their experts,to an intelligent person,would appear annoying.I feel this expensive furnace is junk and fear the air conditioner is the same.Our furnace and air conditioner were in perfect condition.Since Sullivan took them and destroyed them,we cannot get them back.So,I still want these [redacted] appliances out and my money returned and compensation for the items illegally removed from our premises Regards, [redacted]
Good afternoon [redacted] As per our discussion this morning I am attaching a copy of the letter I received from you on Dec20, regarding my complaint against Sullivan Super Service.I am hereby notifying you I have not received the $refund as noted in the company's response.Thank you and do let me know if you will need anything further.Sincerely, [redacted] ***