Arms Unlimited, Inc.

If you value your time money or dignity then STAY AWAY from this inept companyAccording to their website, Arms Unlimited, had the item I needed in stock so I called them to make sure it was actually in stock - three times she assured me that the part was the correct one that I need and I was in stock so I placed the order via phone w her on July 17th, I did not receive a sales receipt nor any tracking information for the remainder of that week and after week after placing the order I still had not received a sales receipt nor any tracking info and the part had not come in the mail so I sent them another email on the July 22nd, to find out what was going on with my partThey apologized for the inconvenience and STILL DID NOT send me a sales receipt or tracking info they just said sorrySo I replied to them two more times to ask did they have my information like I asked for and got no response either timeIt was now the day of July 24th, and my part had FINALLY showed up in the mail; excited to have the final piece I needed to complete this night vision setup, I opened the package to discover that they had sent me the wrong part! I sent them another email expressing my disappointment with their actions and the next day I received a phone call from a young lady who worked for arms unlimited who apologized again and told me that she was emailing me a label to return the part and as soon as they could see that the part was sent out then they would ship my part to me via expedited mailI went out of the way to find a way to get the part sent off and emailed them to two of their different addresses again to let her know it had been taken care of -they still DID NOT send my part outWith no response and no tracking information sent to me by July 27th, I angrily sent them another email describing my anger with their incompetence and demanding a response, a link to their business survey and requesting overnight shipping because of the complicationsI finally received my replacement part and once again was excited about receiving the last part I need to get my rig together and eagerly opened the package to discover that they had sent THE WRONG PART AGAIN - they sent the EXACT SAME wrong part twice! Again I did not receive my sales receipt nor my tracking informationAfter not receiving my item on Tuesday of this week August 4th, I called them back to find out what their problem was only to find out that they still had not shipped my part out!!! This time, in absolute disgust and outrage, I told her flat out that if she did not have my part to on overnight shipping by the end of the day and if it was not at my door the next day I would be seeing what legal action I could take against themThe part was not in the mail today, August 5th, and so I called them back again - the girl acted like she was so surprised that I hadn't gotten the part yet and told me that she had sent it out on July 31st, even thought the other lady told me it hadn't been shipped!!!! She told me that she would send me my tracking information on it and I told her that I would not hang up with her until my tracking information showed up in my email and, with me on the phone, she "sent" me my tracking information that never showed up in any box in my email account including the junk box - She hung up on me after not sending my information to me
You have right to do business with whomever you please, however, as the consumer you also have the right to know how companies behave and treat their customers and this one is the absolute worst I have ever dealt with thus far - they have absolutely no consideration nor respect for the consumer and every company needs to be held accountable to their customers; I will never do business with them again and would advise ANYONE to stay far away from them

Dear Revdex.com Officials,
This letter is in reference to order number XXXXX with a transaction date of 02/02/2015. I have engaged in many business interactions (since 2013) with Arms Unlimited, Inc., and may at a later time, provide your Agency with feedback on other specific orders. On a scale of one to ten, I rate Arms Unlimited, Inc. a consistent "10". Their level of expertise, inventory, accuracy, timeliness, and commitment to customer satisfaction are outstanding. Arms Unlimited, Inc., has become my single source of contact for all of my professional and personal requirements. I have and will continue to recommend Arms Unlimited, Inc. to all of my colleagues and friends. Please feel free to contact me at any time. Respectfully yours, [redacted] S.

RE: Order# [redacted] - 03/28/2015

This place hands down has to be the best supplier of everything guns, gear, parts, accessories, optics, you name it I've bought it from them. Prices are BY FAR the best around. If you're into that cheap [redacted] everyone else sells then look elsewhere, but if you want the good stuff, the high end stuff, you won't find better prices on it than here. And [redacted] knows his stuff....anything I need, I'll call and ask if he's got it or if he can get it and he's incredibly straight forward about everything. After shopping at basically every online retailer out there, I'll be an armsunlimited customer for life.