Armstrong Cable Services

Review: Reported failures of DVR more than 30 hours ago (3 times now) and received no contact, no confirmation of problem and no attempt at resolution. DVR does not respond with correct time, does not download directory, does not work correctly from company provided web site, arbitrarily ignores certain types of request.

Device has been properly rebooted per company instructions (twice) to no avail.Desired Settlement: Most of the issues seem related to poor communications between the device and the company. This seems to have followed a software update pushed out by the business in question. Repair/replace software and make devices work as promised in company literature. If it is determined that this is a device issue - replace.

Business

Response:

We are in receipt of your letter dated May 16th, 2016, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Mr. [redacted] contacted customer service because he was experiencing trouble with his video service. According to Armstrong’s records, the issues have been resolved and Mr. [redacted] has been given a retention offer for promotional pricing for one year.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Review: In 2010 from Sept to Dec. My mother Virginia [redacted] put a cable bill in my name. I didn't give her permission to this. I wasn't living there. I was living with my grandparents in Proctorville. I have proof of that by my W2 forms. Armstrong Cable said I had to pay this. I showed them my W2 form with my Proctorville address. They said I still had to pay it {$182.00}. The only way I wouldn't have to pay it is press charges against my mother . I don't know where she is. I haven't spoke to her in years. My grandmother even went down to South Point & told Armstrong that I was living with her at that time, because they turned me in on their income taxes. How I found this out was I just got married & went down to get the internet, they said I owed a bill . This bill has to be paid off before I can get the internet. Thanks [redacted]Desired Settlement: I did not make this bill. I shouldn't have to pay it.

Business

Response:

We are in receipt of your letter dated August 18, 2015, regarding the informal complaint filed by [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.According to Armstrong’s records, an account was created using Mr. [redacted]’ name and full social security number.It was installed on September 29, 2010 and was later disconnected on December 17, 2010. Mr. [redacted] called andspoke to our Collections Department on August 13, 2015 alleging that his mother stole his identity and opened anaccount without his permission. Armstrong advised Mr. [redacted] that he could either file a police report against hismother or pay the outstanding balance. Armstrong’s records then indicate that Mr. [redacted] said he would take care ofit so that he could get service at a different address under his name.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions aboutthis. Thank you for your attention to this matter. Please feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Review: Ive been so many issues with my internet service since 12-31-2013 , I'm paying $125 for my internet to get 50 mbps second and I never got that maximum I get is 20mbps , they sent so technians to fix my issues they keep telling nothing is wrong with other equipment the problem with our server , their server is can't handle so many customer thats why the service is always bad , keeps dropping signal , speed issues , everything , they never call me back to fix my issues , I need a refund for all the money that I spent on the internet and cable tvDesired Settlement: I need a refund for all the money that I spent on the internet and cable tv for the period from dec-2013 until today which is 08-05-2014 ,

Business

Response:

our email dated August 6, 2014 regarding a complaint filed by [redacted] (the “Complaint”). Armstrong Utilities, Inc. (“Armstrong”) has investigated this Complaint and we offer the following information.

Mr. [redacted] contacted the Armstrong Customer Service Center to report intermittent speed and connectivity issues with his internet service. Armstrong’s technicians have worked with our customer to troubleshoot the slow connectivity issues and could not determine a root cause of the issue. Armstrong escalated this ongoing issue to our Network Operations and Engineering personnel. As a result of our investigation, it was determined that we needed to implement a system augmentation in Mr. [redacted]’s area.

Armstrong feels that this augmentation should alleviate the intermittences with his internet service. We are expediting this process and plan for it to be completed within the next 30 days.

Mr. [redacted] will be compensated for the issues with his internet service. We have credited his account for 2 months of internet service along with the overages for data allowance. He will also not be charged for his internet service until our augmentation is complete. We understand Mr. [redacted]’s frustration and value him as an Armstrong customer. We will contact Mr. [redacted] as soon as the upgrade is complete to ensure his speeds issues have been resolved by the upgrade.

We encourage [redacted] to contact the Armstrong Customer Service Center at ###-###-####with any further questions.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Review: They have a data cap that just started out of the blue. They cap your data at 200GB per month for the internet when everyone else caps at 300 for the same price.Desired Settlement: Stop capping or make it the same as [redacted]'s 300gb. I am shopping and will take my business elsewhere. Cable companies should be free to compete against each other in any town in America but we as consumers are forced into one cable company.

Business

Response:

I am in receipt of your email dated July 31, 2014, regarding a complaint filed by [redacted] (the “Complaint”). Armstrong appreciates that [redacted] has taken the time to express his concerns about our new Internet allowance plans.

Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception. Additionally, Armstrong provides 24 / 7 technical support and service at no additional charge.

Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety seven and a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May statements. Armstrong’s also provides a mobile app and online usage meter to help customers to monitor their usage. Customers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of data.

Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.

When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networks.

With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limits. In fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.

Armstrong encourages [redacted] to contact our Customer Service Center if he has any additional questions about this new program.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Cc: [redacted]

Review: Me and my roommate called in on 2/11/15 to get service at our new location was told by your rep [redacted] extension [redacted] that the promotion price is $15.95 for 6 months once we got to the end to set everything up he then stated that the total due upon install was $25.95 I asked him why it went from $15.95 to $25.95 he then started to raise his voice with me stating that he never said such things and even if he did he was not going to honor it. I then asked to speak to a supervisor who then pretty much told me there was nothing he was going to do about the situation and was not to friendly with me at all either. I am not happy with your customer service at all does not show a good impression and I am really debating on going to another company now I would like a phone call from someone regarding this issue.Desired Settlement: I would like a phone call from someone in the corporation who is above a supervisor regarding this issue.

Business

Response:

We are in receipt of your letter dated February 12, 2015, regarding the informal complaint filed by [redacted]

[redacted]. We have had the opportunity to investigate this Complaint and offer the following information.

According to our records, Mr. [redacted] is an existing customer. When Mr. [redacted] first signed up for service with

Armstrong in March 2014, the promotion at the time was $15.95 per month for both Zoom and Zoom Share service.

Currently, Mr. [redacted]’ account is pending disconnection of service, as he is moving residences. When Mr. [redacted]’

new roommate, Mr. [redacted], called the request service on February 2, 2015, he was offered $25.95 for both

Zoom and Zoom Share service. Mr. [redacted] and Mr. [redacted] both believed the $15.95 price would still apply.

Unfortunately, that promotion has ended and the regular price for service is $25.95. Armstrong did credit $10

towards the first month service due to the misunderstanding.

Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions.

Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require

further information.Sincerely,

Agency Complaints Response Tea

Review: Armstrong is the only viable Internet Service Provider in the city of California and has recently started charging for bandwidth caps to "better" the network and allow the "high usage" users to pay back their share.The problem is that their network still can't handle any sort of bandwidth and comes down to a crawl at the same block of time for the past sixth months. Calling their tech support DOES ABSOLUTELY NOTHING as they give you the same run around. Having a technician scheduled to come out results in him literally unplugging the cable and replugging it and saying it's fixed as if you were some non-technical mn. Calling them about this over and over again has apparently done nothing at all.It's highway robbery and extortion that they stiff arm customers to pay for extra in the name of "helping the network" and then not using that money to upgrade/fix/maintain the network itself. I would be okay with paying the scam that is the bandwidth caps if the network worked and I got the speeds that I'm supposed to be getting, but I'm not even getting 80% of what I'm supposed to be paying for. I'm sick of it. I'm sick of my money going absolutely nowhere to improve their network and to improve my service. I'm tired of getting sarcastic tech calls that run through the same steps day after day when it's obviously not working. This wouldn't be such a big deal IF I COULD SWITCH TO ANOTHER INTERNET SERVICE PROVIDER. But Armstrong's got an oligopoly for my area which means I'm SOL when it comes to finding an applicable internet service.Desired Settlement: If you are going to overcharge me for theoretically stress on your network. Update the network with the money that you are scamming out of me. I just want to be able to get even HALF of what I'm paying for when it comes to your service.

Business

Response:

I am in receipt of your email dated December 13, 2013, regarding a complaint filed by [redacted]. (The "Complaint"). Armstrong Utilities, Inc. ("Armstrong") has investigated this Complaint and I offer the following information.

Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety seven and a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May statements. Armstrong’s also provides a mobile app and online usage meter to help customers to monitor their usage.

Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity. Mr. [redacted]’s account was credited $50 for his first overage in July of this year. Our customer contacted us in June of this year regarding his data allowance. He was informed of the options that were available to him as well as way to manage his usage and still stay within his plan.

Our customer contacted the Armstrong Customer Service Center two times this year to report intermittent issues with his internet speed. On December 9, 2013 our Technical Service Representative ("TSR") performed diagnostic testing on his cable modem and determined that the download speeds did vary. We completed speed tests on the modem both with and without the customer’s router connected. In both tests, the speeds varied and the results were lower than the provisioned speed for his level of internet service. Our TSR scheduled a service call at the customer’s convenience for December 10, 2013. The technician’s findings were there was an issue with the signal level and settings were reconfigured on the internet service. He reported that modem levels were fine upon completion of the service call.

On December 11, 2013 our customer contacted us again to report intermittent speed issues. Our TSR performed diagnostic testing on the cable modem and reported that modem levels were good. Speed tests were conducted with and without the customer’s router connected and the speeds varied. We concluded that the results were lower than the provisioned speed for his level of internet service. We informed the customer that we would have to schedule another service call to try and resolve this issue. Our customer said she would call us back and schedule an appointment. This appointment was scheduled at the customer’s convenience for December 13, 2013. Our technician determined that the cable modem needed to be replaced.

Mr. [redacted] contacted us on December 16, 2013 to report a connectivity issue with his internet service. Our TSR performed diagnostic testing on his cable modem and reported that the modem was online. We had our customer reset his router and we reset the modem. We verified at the conclusion of our troubleshooting that our customer was able to connect to the internet.

Upon notification of our customer’s service issue, Armstrong did respond in a timely manner to try and resolve Mr. [redacted]’s intermittent speed issue. Armstrong went as far as escalating our customer’s issue to our Network Operations Center and confirmed that that our network was stable and found no known issues in his service area. Troubleshooting measures were performed by our TSR’s and when these measures were unsuccessful a service call was scheduled for a technician to visit the residence. Our technicians assessed the situation and made various modifications in an effort to permanently resolve the issue. We do apologize for any inconvenience this may have caused our customer. As a good faith gesture, we would like to credit our customer’s Armstrong account for the time he reported the issue until its resolution. A credit of $15.99 will be applied to the account.

If Mr. [redacted] has any further questions, we encourage him to contact the Armstrong Customer Service Center at ###-###-####.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

As of March 2016. For the same exact service, Armstrong has just increased our rate 254%!!!! 254% How can you possible get away with that!!!

-Also they meter and cap internet usage and charge you extra if you go over the allotted amount. A fact I was not made aware of until we were at the cap one month....

As of today we will be looking of other providers...

Review: I became an Armstrong customer in October 2014. In July of 2015 my cable rate rose dramatically. In August I decided to discontinue cable service but to continue to buy my internet service through your company. I called customer service mid-August to accomplish this. I made arrangements for someone to come and pick up my cable box. I did not set a date, as a single mom, I cannot afford to take a day off simply for someone to come and pick up a package. I informed the operator that the equipment would be on my (covered) front porch and could be picked up at any time.

As I had paid my full August bill, I assumed that I would have a credit for the cable services portion. When I looked at my October bill, I found that I was still being billed for cable. I again called customer service. I was told several things. The first thing that I was told was that, your records did indicate that I called in August to discontinue service.

Unfortunately, the person that I spoke with in August noted I would be bringing in the equipment. I explained that was not correct, as I am at work all the hours that your office is open. This operator said that she understood and would make arrangements for it to be picked up.

We went on to discuss the bill. She informed me that they would not credit my account for the cable service from mid-August to mid-October. She would only credit me for one month. I asked why this would be the case, since she had a record in August that I was cancelling the service. She told me that service was only cancelled when they shut it off at the pole. I asked why this hadn’t been done and she told me that was because they had not yet received back the equipment. I told her that I failed to see how that was my responsibility, and that I would not be paying for services I did not receive.

She continued to insist that I was responsible for the charges; so I then asked her to discontinue all of my services. I informed her that I would pay for the internet for the last two months (and applicable fees) and that I would add the router to the equipment on my porch. Someone could come and pick it up at any time.

I then ordered service through Verizon.

It is now January. The equipment is still sitting on my porch, and I received a bill for $987.92. I cannot understand how I have had two clear conversations with their organization discontinuing service, and yet still continue to be billed. I need to have someone look into this situation; make arrangements to pick up their equipment, and clear my bill for services that I requested to be discontinued.Desired Settlement: I need to have someone look into this situation; make arrangements to pick up their equipment, and clear my bill for services that I requested to be discontinued.

Business

Response:

We are in receipt of your letter dated January 22, 2016, regarding the informal complaint filed by Ms. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong sincerely apologizes for the miscommunication regarding the discontinuation of Ms. [redacted]’s cable television service. Armstrong contacted Ms. [redacted] on January 25, 2016 to inform her that we are refunding the late fees and cable television charges that she has been billed for since cancelling her service, and to inform her that we would be picking up her equipment on January 29, 2016. Armstrong encourages Ms. [redacted] to contact our Customer Service Center if she has any additional concerns.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Review: Scheduled shutoff 1 week ahead of moving. 10-2-2015 services were scheduled to shut off. Armstrong still billed me another month in advance for 86.99.Desired Settlement: I want my money back.

Business

Response:

We are in receipt of your letter dated October 5, 2015, regarding the informal complaint filed by [redacted]We have had the opportunity to investigate this Complaint and offer the following information.On September 17, 2015, Mr. [redacted] advised Armstrong to disconnect his service as of October 2, 2015. Alsoon October 2, 2015, we received the recurring monthly automatic electronic payment. It so happened that thepayment was received before the disconnect happened. The bill cycle at the time was to run from September 17,2015 to October 16, 2015. Mr. [redacted] is only required to pay for usage up until October 2, 2015. Currently,Mr. [redacted] is set to receive an automatic refund to his bill which happens four to six weeks from the dateservice was disconnected.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions.Thank you for your attention to this matter. Please feel free to contact me should you have any questions orrequire further information.Sincerely,Agency Complaints Response Teamcc: [redacted]

Review: I been with armstrong cable about 4 or 5 years I am a mobile dj I use sites like (youtube and top hits usa and karaoke anywhere) to get all my songs and karaoke songs I been doing this for the pasted 7 years I have zoom internet now about 4 or 5 years I pay them 39.95 amonth plus tax .60 plus fcc .09 plus franchise fee 3.12 I went over my bill and I never used 200gb on my internet I was never told that I had an allowance I called in and one guy said I download 64gb in one day the 9 of dec and I called back and john said I used the most on the 7 of dec.. I don't and will not be ut on an allowance when I pay 40.00 amonth like when I got my phone before I sign the paper work they add me what plan did I want 2 gb 4 gb 12 gb 16gb I have unlimited on my phone and I pay one price I never came close to 200gb on my phone my phone is sending and reciving data every min. why is my cable so much diffaent? I have my computer on and downloading music every day all day and yet dec is the only month they say I went over this some what allowance I talk with other armstrong cable people that I know and everyone say they never got a notice of a letter that armstrong was changing and putting people on an allowance... and I can get song letters from about 1000 people saying that they never know that there was allowance on zoom internet. I will not pay 10.00 extra for 50mb or gb when I pay 40.00 amonth that a rip offDesired Settlement: I do not want no allowance

Business

Response:

I am in receipt of your email dated December 17, 2013, regarding a complaint filed by [redacted] (the "Complaint"). Armstrong appreciates that [redacted] has taken the time to express his concerns about our new Internet allowance plans.

Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception but has never raised the price. Additionally, Armstrong provides 24 / 7 technical support and service at no additional charge.

Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety seven and a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May statements. Armstrong’s also provides a mobile app and online usage meter to help customers to monitor their usage. Customers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of data.

Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.

When the FCC enacted the Open Internet Order in 2010, Chairman [redacted] openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networks.

With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limits. In fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.

Armstrong encourages [redacted] to contact our Customer Service Center if he has any additional questions about this new program.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Consumer

Response:

First off I don't use Armstrongs web sit I use google chrome I don't have there app on my phone I don't get there bill through the mail and I look on the World Wide Web and AT&T not doing that aol is not doing that verizon ,time warner the only only one that's doing it is Armstrong...... So no I did not get a any paper say there were doing that when I am paying 40.00 plus cable.. I am not going to pay 40.00 puls extra 10 a month that would the highest price internet around time warner 14.99 verizon 20. I could understand it if I only had internet not cable and I was bring the cheapest internet they u guy have.

Business

Response:

I am in receipt of your letter dated January 2, 2014 regarding the rebuttal filed by [redacted]. I have had the opportunity to investigate this second Complaint. Armstrong has nothing further to add to our initial response filed on December 20,2013. Armstrong was informed in this rebuttal that our customer has not been receiving his monthly invoice. We have investigated this matter and conclude that Mr. [redacted] is not enrolled in any automatic payment program so his billing statements are not being suppressed. His invoices are being mailed to his physical address. No statements have been returned to us from the USPS as being undeliverable. We encourage Mr. [redacted] to check with his postal service to inquire why he is not receiving his invoices. According to our records, Mr. [redacted] has been accessing his billing statement online via our website and has made numerous payments on his Armstrong account. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he continues to have questions about his service. Thank you for your attention to this matter. Sincerely, Agency Complaints Response Team Cc: [redacted]

Review: Amstrong Cable Bandwidth cap. I have been a customer for many years. Went I signed up for the internet it was unlimited and I never changed my planand have always paid my bill on time.This the digital age.I want my unlimited bandwidth back.I called Armstrong the middle of November to voice my concernsand how I did not like their cap."Too bad we no longer have unlimited", I was told. I asked to talk to the legal department.They would send an email to their legal deparment.I never heard from them. Grandfathering Blacks Law Dictionary defines grandfathering or a "grandfather clause" as an exception to a restriction that allows all those already doing something to continue doing it even if they would be stopped by the new restriction.The Federal Government is required to follow this even if they dont want to, The term grandfather clause in its current application refers to a legislative provision that permits an exemption based upon a preexisting condition. For example, through the application of grandfather clauses, certain prerogatives are extended to those regularly engaged in a particular profession, occupation, or business that is regulated by statute or ordinance. Such a clause might allow an individual, who has been in continuous practice in a particular profession for a specific period, to circumvent certain licensing requirements.Additional 50 GB will automatically be allocated to your account and you will be billed $10 for that data and each additional 50 GB of data in excess of 200 GB during that month and any subsequent months your usage exceeds 200 GB. Automatically kinda sound illegal to me and sound like a serious problem.The FCC ruled that as long as you had an account with any company before they set these rules in place, they had to grandfather you and could not force you into the new rules.Desired Settlement: I want my original unlimited cable internet bandwidth reinstalled. As noted above I should be Grandfathered in.

Business

Response:

I am in receipt of your email dated December 4, 2013, regarding a complaint filed by [redacted] (the "Complaint"). Armstrong appreciates that [redacted] has taken the time to express her concerns about our new Internet allowance plans.

Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception but has never raised the price. Additionally, Armstrong provides 24 / 7 technical support and service at no additional charge.

Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety seven and a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May statements. Armstrong’s also provides a mobile app and online usage meter to help customers to monitor their usage. Customers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of data.

Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.

When the FCC enacted the Open Internet Order in 2010, Chairman [redacted] openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networks.

With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limits. In fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.

Armstrong encourages [redacted] to contact our Customer Service Center if he has any additional questions about this new program.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Consumer

Response:

When, I originally signed up for Armstrong internet is was unlimited bandwidth.

Plus my speed was 3MB down and !0MBUp.

It is now 2MB and 10MB up. "Was it changed",

and it was then called Zoom Pro.

The issue in question is about the "grandfathered clause".

I should be grandfathered in.

That's the problem when a company has a monopoly and no competition.

I want to be able to use video camera to secure my home and do what ever I please.

Mad Citizen,

Business

Response:

I am in receipt of your letter dated January 8, 2014 regarding the rebuttal filed by [redacted].

I have had the opportunity to investigate this second Complaint.

By way of background, our customer has been a Zoom subscriber for several years. When she

first signed up for our internet service it was called Zoom 500, Armstrong has increased the

speed and enhanced the value of Zoom since its inception more than 15 years ago. Our customer

is currently being invoiced the same amount for the product since she subscribed to the service

back in October 2000. According to our records, Ms. [redacted] has never subscribed to our Zoom

Pro service. The speed of our Zoom internet service is up to a maximum of 10 Mb/s for downloading

and 2 Mb/s for uploading information.

Ms. [redacted]’ current service has a data allowance of 200 GB per month. To date, she has never

exceeded her allotment, therefore; she has not incurred any additional charges from Armstrong.

While we understand that Ms. [redacted] feels that she should be “grandfathered” and therefore be

exempt changes in policy, Armstrong does not, and is not required to, “grandfather” anyone

under this new policy.

Armstrong encourages [redacted] to contact our Customer Service Center if she has any

additional questions about her services.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Review: On Feburary 27th at 4:00pm I contacted Armstrong cable company because they had sent me a UPS package with a new cable modem in it. I talked to a lady at Armstrong who assured me that they would be upgrading the speed of my internet service with this new modem, but it would not increase the cost of my internet service. It was explained to me that this new modem was required to be used and that my old modem would not work anymore. I was dubious of this claim because I had previously purchased my own cable modem to avoid the modem rental fee charged by Armstrong and now they were providing a modem free of charge which which seemed too good to be true.

On March 7th I received a letter from Armstrong cable claiming that I would now be enrolled in "Zoom" internet service. This service came at an increase of $6.00/month. I called Armstrong and asked if I could keep the same service at the same price that I currently have. They told me that I was forced to upgrade. I also told them about my previous call to Armstrong on the 27th and that the lady had assured me my rate would not change. They claimed that the lady gave me false information and that the rate would indeed change. This is an unacceptable practice in which Armstrong can slowly increase the speed of the internet (without the customer asking for it) and then increases the price while lying to the customer about their rates changing.Desired Settlement: Armstrong Cable should apologize for this shady business practice and adjust any customers bills back to the previous rate who did not request a change in their service. There are likely a large number of customers who are unaware that the price of their service is going up. It is unethical for Armstrong to force users to take this new internet package when they deliberately lie and there is nothing the customer can do about it.

Business

Response:

We are in receipt of your letter dated March 8, 2016, regarding the informal complaint filed by Mr. [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception. In fact, our speeds will be increasing once again in 2016.The new modem Mr. [redacted] received is a necessary technology upgrade that will allow him to receive the faster speeds that are coming soon. Armstrong provided the modems to customers free of charge since older modems are not capable of providing faster speeds. Mr. [redacted]’s rates did increase recently, however, this increase is unrelated to the new modem he received. Periodically, Armstrong must make adjustments to their prices due to increases in business costs.Armstrong is committed to providing quality service at the lowest possible cost, while continuing to invest in technologies which offer the best choices for Internet, Television and Telephone service. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions or concerns. Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Review: I have been living at my current address for 10 years, for all of those years

While receiving service from [redacted] my bill was $99 for home phone

Home Internet and Cable TV. There was nothing such as charging customers per gigabit of data

As cellular services do.

Since Armstrong Cable took over from [redacted], the price

Has went to $144 for same service. Since I don’t use my home phone a lot I got

Vonage which reduced my Armstrong bill to $114 per month. Since most other providers charge

$99 for all 3 or ‘triple play’ as is advertised, $114 was too expensive for just 2. So I dropped

TV service, and was being charged $34.95 for only internet service which was fine

For a while. It was then increased to $44.95, which was also fine.

Until recently Armstrong, moved from expensive, to price gouging. Now we are being

Charged extra above a data download cap. My last bill for just internet service was $89,

which I said was too ridiculous to pay. Since Armstrong do not issue refunds or credits

when you are below the new data down load Cap they should not charge for when

you go above. Armstrong also does NOT Issue credits as they should for periods

when the service is out. Instead they pretend Like they don’t know it’s out when

you call in. Since there is no other Option for internet service in my neighborhood

we are left at the mercy of ‘Armstrong the ridiculous’. Please assist in this issue in

any way possible or provide me with some direction as to who I should contact.Desired Settlement: Quit creating new ways to price gouge customers more, and leave the billing the way it is.

Business

Response:

We are in receipt of your letter dated May 8, 2015, regarding the informal complaint filed by [redacted].We have had the opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time,Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue toexperience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value ofZoom many times since its inception. Additionally, Armstrong provides 24 / 7 technical support and service at noadditional charge.Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customerexpectations while requiring customers who use more to pay their fair share. At this time, more than ninety sevenand a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated itsTerms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in theirMay 2013 statements. Armstrong provides a mobile app and online usage meter to help customers to monitor theirusage. Customers are also encouraged to contact our support team to better understand their usage and receiveguidance on how to adjust applications using the greatest amount of data. Since the new policy became effective,Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are wellinformed of the new policy and their options to purchase additional data capacity. Our records indicate thatArmstrong has credited Mr. [redacted]’s account twice in 2015 due to data overages. The first credit in the amountof $20.00 occurred on January 26, 2015 and the second credit in the amount of $40.00 was issued on March 23,2015.When the FCC enacted the Open Internet Order in 2010, Chairman Julius Genachowski openly acknowledged that itwas fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment inthe country’s broadband infrastructure as well as to ensure efficient use of existing networks. The FCC reaffirmedthe use of bandwidth caps as a reasonable bandwidth management tool in its Open Internet Order adopted onFebruary 26, 2015. With that in mind, please note that Armstrong is not the first Internet Service Provider toestablish data usage limits. In fact, many of the largest Internet Service Providers in the country have establishedsuch limits in the last few years and such policies are rapidly becoming industry standard.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questionsabout this program or if he has any internet issues. Thank you for your attention to this matter. Please feel free tocontact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Review: Pore quality service for internet service and cable repair.

After contacting the company for service to my cable, the company made arrangements to come out and troubleshoot it. They closed the ticket, but we continued experiencing the issue. They came out again, performed work and closed the ticket. We are still experiencing issues with the cable and now Armstrong workers have come to my house, without warning or contact, shut off my service while I was using it, performed work, and went away, all without contacting anyone at the house. They've done this twice and have interrupted my cable and internet service without warning or notice and we continue to experience the problems.Desired Settlement: I want the original contracted service for cable and internet restored, and all future work to be done with notification prior to being started.

Business

Response:

We are in receipt of your email dated November 14, 2014 regarding a complaint filed by [redacted] (the “Complaint”). Armstrong Utilities, Inc. (“Armstrong”) has investigated this Complaint and we offer the following information.Armstrong is aware of the connection issues Mr. [redacted] has been experiencing. Unfortunately, Armstrong has had two instances of squirrel compromised cable affecting Mr. [redacted]’s neighborhood. In order to repair the cable Armstrong had to temporarily interrupt service. We do expect to have one more service interruption in order to permanently replace the damaged cable. Armstrong has reached out to Mr. [redacted] to insure all of his service issues are being addressed and to keep him in the know as far as repair.Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he has any additional questions about his account or service.Thank you for your attention to this matter. Please feel free to contact us should you have any questions or require further information.

Review: Armstrong has instituted a data cap of without well notifying it's customers including myself. This quiet roll out of the data cap, though per contract and legal is unethical. The data cap is also a very parsimonious 150GB with surcharges above that amount. Going up two tiers of service only get one another 100GB to the cap. Data cap levels are not clearly addressed on their sales site. This practice is unethical at best.Desired Settlement: Doing away with the data cap policy for subscribers would be best. Second best would be to raise the caps, of course. Either way changes in pricing and policy should be CLEARLY announced with billing invoices or email.

Business

Response:

I am in receipt of your email dated December 10, 2013, regarding a complaint filed by [redacted] (the "Complaint"). Armstrong appreciates that [redacted] has taken the time to express his concerns about our new Internet allowance plans.

Armstrong has provided a fast, reliable broadband experience for more than 15 years. Throughout that time, Armstrong has annually invested millions of dollars into its network to ensure that Zoom customers continue to experience a consistent, reliable Internet connection. Armstrong has increased the speed and enhanced the value of Zoom many times since its inception but has never raised the price. Additionally, Armstrong provides 24 / 7 technical support and service at no additional charge.

Armstrong introduced data allowance plans to ensure that the Zoom experience continues to meet customer expectations while requiring customers who use more to pay their fair share. At this time, more than ninety seven and a half percent (97.5%) of Armstrong’s customers are not affected by this change. Armstrong updated its Terms/Conditions on the company’s website on April 30, 2013. It began notifying customers of the change in their May statements. Armstrong’s also provides a mobile app and online usage meter to help customers to monitor their usage. Customers are also encouraged to contact our support team to better understand their usage and receive guidance on how to adjust applications using the greatest amount of data.

Since the new policy became effective, Armstrong has been automatically crediting the first overage of every customer to ensure that all customers are well informed of the new policy and their options to purchase additional data capacity.

When the FCC enacted the Open Internet Order in 2010, Chairman [redacted] openly acknowledged that it was fair and reasonable for Internet Service Providers to establish usage limits to continue promoting investment in the country’s broadband infrastructure as well as to ensure efficient use of existing networks.

With that in mind, please note that Armstrong is not the first Internet Service Provider to establish data usage limits. In fact, many of the largest Internet Service Providers in the country have established such limits in the last few years and such policies are rapidly becoming industry standard.

Armstrong encourages [redacted] to contact our Customer Service Center if he has any additional questions about this new program.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Consumer

Response:

This does not address my complaint. Armstrong Zoom Internet has been consistently reliable before the data cap policy was implemented. Even though Armstrong has not violated TOS they are acting unethically. If their intention was to inform customers of the cap then they should also extend this to new customers by updating their main sales site advertising these services and NOT by merely burying it on page forty of their TOS. Also, I do not recall getting a notice about the change in May's billing invoice nor do other people that use the service that I queried on the matter. We may all have missed it, though...

Furthermore when discussing this issue with one of Armstrong's senior tech I was told that band-with hogs were using terabytes of data and causing congestion. If the issue was with 'power users' using 'terabytes of data' than setting caps that are at least an order of magnitude below that seems unreasonable in terms of alleviating network congestion. Also, additional research yielded that Armstrong's Zoom Internet service was consistently rated as VERY RELIABLE in most reviews across their service area well BEFORE the data caps where instituted. There are many ways to relieve network congestion that do not entail the measures they have put in place. Investigating and prosecuting those who sell their service illegally or for residential consumers that use their account for business purposes in violation of TOS should be terminated in accordance with that agreement or prosecuted in the case of illegal use. Other legitimate 'power users' that use terabytes of data and could congest networks should be charged extra, possibly, IF they truly cause congestion and where extra revenue from these users could help Armstrong build up infrastructure to alleviate congestion AND set caps at the terabyte level (or at least 500GB, something more reasonable than the current cap of 150-250 for residential tiers before charging extra.)

In summation, I believe that this is just a way of increasing prices which, of course, any business has a right to do for any reason. As I have indicated in my original complaint, Armstrong has not broken any laws or contracts; however, they are acting in a matter that is unethical and lacks transparency bordering outright dishonesty. As this has become a matter of cross-purposes between business and client, I will without a more satisfactory address of this complaint be CLEARLY informing others I know of the changes, encouraging public scrutiny and relaying customer dissatisfaction with regard to this matter via social networks and local print, television and radio media within Armstrong's service area. I will also be informing those in areas where they have alternative ISPs operating without the data caps of said alternatives. I will also encourage others via the above mentioned formats and approaches to do the same. I hope it does not come to this.

To clearly iterate, clarify and expand upon my above routes for acceptably resolving this complaint, Armstrong should:

1) In a quick and timely fashion update it's sales page to CLEARLY AND ACCURATELY describe CRUCIAL aspects of their service including caps and tiers of service.

2) Should engage with their customers in a meaningful manner with regard to establishing REASONABLE data caps if any are truly necessary.

3) Set caps that are reasonable with today's LEGITIMATE and normal use. For instance PS4 and Xbox One games will be downloaded more and more as that format is encouraged on their platforms. Streaming websites and video chat will also need to be considered and all of this should be thought of in terms of family households where there are multiple legitimate users. Studies citing 'normal data use' for business and residential users should be done by third parties to avoid a conflict of interest possibly marring the data.

4) Properly investigate and enforce TOS against problem and illicit users of the service that would compromise the integrity of the networks. Institute punitive and sanctioning measures against violaters of TOS and NOT AGAINST honest and legal users of the system. Through research I have been made aware of investigative techniques that can be used to determine violations of TOS and illicit use that does not violate the privacy section of TOS that other ISPs typically use to prosecute and sanction illicit use or violations of respective TOS.

Again I hope that Armstrong Cable Co., myself and it's sundry customers can reach a solution that is amicable and appropriate. As they stated in their response to my complaint, they have been reliable and have kept their prices for internet the same for many years all while improving speed and consistency while dealing fairly and openly with their customers. I fully expect Armstrong to continue operating in this vein.

Regards,

Business

Response:

I am in receipt of your letter dated December 13, 2013 regarding the rebuttal filed by [redacted]. I have had the opportunity to investigate this second Complaint. Armstrong has nothing further to add to our initial response filed on December 9, 2013. We continue to feel the data allowance created is acceptable and in accordance to industry standards. To date, Mr. [redacted] has not exceeded his data allowance, therefore; has not incurred any additional charges from Armstrong. Armstrong encourages Mr. [redacted] to contact our Customer Service Center if he continues to have issues and /or questions about his service. Thank you for your attention to this matter.

Review: Two months ago I started to received a huge amount (25 - 35) of SPAM emails. I immediately went to my Armstrong Cable EMAIL settings and listed the "domains" in the block SPAM settings. I also added a "filter" in the email settings with the same domain information to filter out these SPAM email domain addresses.

It did NOT work.

I called Armstrong Cable 2 times to report this issue. The 2 service technicians said they are "aware" of it and they are working on it. I asked that they call me when it is fixed and they said they would. They did NOT. I also contacted an acquaintance who "works at Armstrong" and they said they also receive SPAM emails daily!!!!

I am paying my full Armstrong cable bill each month even though Armstrong has continued to not own this problem and fix it.

What are my "rights" as a consumer? This issue with SPAM emails continuing to come through even though I have the correct settings (confirmed by the Armstrong technicians) is a security risk and completely "unacceptable!"

Please let me know my rights as a consumer.

Respectfully submitted,

Karen [redacted]Desired Settlement: I do not want to receive SPAM email if I have them blocked and filtered in my Armstrong Cable Email settings.

Business

Response:

We are in receipt of your letter dated January 28, 2016, regarding the informal complaint filed by Karen [redacted]. We have had the opportunity to investigate this Complaint and offer the following information.Armstrong empathizes with Ms. [redacted]’s continued frustration with spam email but assures her that its spam filters are working properly. On January 29, 2016, Armstrong contacted Synacor to discuss Ms. [redacted]’s issues. Synacor monitors email traffic on Armstrong’s servers and blocks a large portion of spam that customers never see. However, some spam emails contain legitimate domains that have been spoofed, and these cannot be blocked. Spam emails that are sent from different IP addresses are difficult to block, but it can be accomplished over time if enough customers mark them as spam to increase their “spam score.” Synacor recommends that customers mark any emails that do get through as spam, as this will increase their spam score and the likelihood of being automatically blocked in the future.Thank you for your attention to this matter. Please feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team

Review: Called Armstrong Cables due to a cable box in my residence being out. Sat on hold for 10 minutes before call was answered. Then was told the next appointment was more than 24 hours out after they said they try to schedule appointments for less than 24 hours out. Plus their commercial say there are technicians always in your area to help and they can get there as early as the same day.So to speed the process up I went to pick up a new box. When I arrived home with the new box, it didn't work, I called and sat on hold for another 20 minutes for them to tell me they could have someone out today, when I said ok, mind you I was told the previous night it wouldn't be until 2 days later, he informed me the appoinment was gone, it took talking with numerous supervisors for them to give me the time that was promised before. Unacceptable, now I wasted over 30 minutes for them to finally get a problem fixed after it should have been when the old box was replaced. They also said that they don't compensate customers for lost services and inconvienences. What a joke.Desired Settlement: I want the replacement and I want compensated for my time and inconvienences.

Business

Response:

I am in receipt of your email dated October 14, 2014 regarding a complaint filed by [redacted] (the “Complaint”). Armstrong Utilities, Inc. (“Armstrong”) has investigated this Complaint and we offer the following information.

Our customer contacted the Armstrong Customer Service Center on October 13, 2014 at approximately 11:11PM to report an issue with his cable box. At the time of his call, we were experiencing extended wait times to speak to a representative. Our Customer Service Representative performed diagnostic testing on the cable box. We found that the cable box was not responding to any of the commands sent to it so our next step would be to have a service technician come to the residence for further troubleshooting. Our representative offered our next available appointment to Mr. [redacted] which at the time of this call was October 15, 2014. Scheduling availability for appointments continually changes based on a variety of circumstances. The proposed appointment date was unacceptable to our customer so he opted to go to his local Armstrong office the following day to exchange his cable box.

Mr. [redacted] contacted us on October 14, 2014 to report an issue with his new cable box. He was not able to get the cable box to power on. Our Customer Service Representative initiated troubleshooting measures in an attempt to get the cable box to work but was unsuccessful. We explained to our customer that we would need to schedule a service technician to come out and resolve the issue. Our customer requested that he get an after 5:30 PM appointment. We were able to accommodate his special time request for the same day. Our service technician’s findings were that the power cord to the cable box needed to be replaced.

Mr. [redacted] opted to go to the local office to get a new cable box instead of having a service technician come to his residence. When he contacted us about his issue with the new cable box, we were able to accommodate the customer’s request for an after 5:30 PM appointment for the same day. His service impairment was resolved the day after he initially reported his issue therefore; no credited is warranted in this circumstance.

If there are further questions we encourage [redacted] to contact the Armstrong Customer Service Center at ###-###-####.

Review: Armstrong sent a post card "Television Plus FREE with Armstrong's Digital Adapter!"I activated the adapter and was told it would cost me $44.00 more

I received a post card from Armstrong stating "Television Plus FREE with Armstrong's Digital Adapter!" Armstrong was going digital in January of 2015 and I would need the adapter to receive their service. I picked up 6 of the adapters and was excited to view digital TV and "Enjoy more channels and dozens of music channels." Well, after activating 2 of the adapters I went from 50 channels to 16 channels and no music channels. I called customer service and asked what happened to my other channels and was told by [redacted] that "I had the "basic" package, $22.00 per month, and that the television plus package would cost me an extra $44.00 per month." I read her the front of the post card quoting" Television Plus FREE with Armstrong's Digital Adapter!" [redacted] said I misunderstood the card, as most other customers subscribe to the "television plus" package, and I would no longer get the free over the air channels with the adapter and the basic package. I told her again what the card said and that I wanted all of my channels back now and I am not paying any more than I am paying now because the card stated "Television Plus FREE..." [redacted] asked to put me on hold and I said okay. When [redacted] returned she said she spoke to someone and that the post card did not mean what it said and it would cost me $44.00 more per month to get the channels I already had for free before activating the digital adapter. I said, "thank you [redacted] for screwing the customer and when this call is over I would be contacting the Revdex.com." and I ended the call. The latest Armstrong "URGENT" message on TV, channel 4, is that you must have the digital adapter by 16 September 2014 or you will no longer receive Armstrong's signal whereas the post card states I had until 15 January 2015. I cannot believe a more deceptive and dishonest way to rip a customer off than to mislead them, take away their current channels, then charge them to get them back. This so called company should not be allowed to get away with this type of underhanded and illegal practice.Desired Settlement: I cannot stop Armstrong from going digital and I can really see the difference. I picked up the adapters knowing that after 15 January 2015 I would pay an additional $1.00 per month for each adapter over 2 that I had in use, so all I want is what is stated on the post card. No more, no less, so long as I get my 50 channels back without having to pay the extra $44.00 per month.

Business

Response:

I am in receipt of your email dated July 10, 2014 regarding a complaint filed by [redacted]

Review: My wireless service cuts out on me almost daily and knocks me offthe internet. I have called repeatedly and there is always a volumewhere you cannot get through and they sure will not call you back.When I do get through they tell me that the signal has to be bad atthat time so they can check it. They never offer to send a technicianout to check my connection and I am just about fed up.Desired Settlement: FIX THE CONNECTION.

Business

Response:

I am in receipt of your email dated July 25, 2014 regarding a complaint filed by [redacted] (the “Complaint”). Armstrong Utilities, Inc. (“Armstrong”) has investigated this Complaint and we offer the following information.

Our customer contacted the Armstrong Customer Service Center on July 25, 2014 to report connectivity issues with his internet service. At the time of this call, Armstrong was experiencing an unusually high call volume due to an issue that occurred outside of our network. This issue did cause intermittent connectivity issues with websites and email. We worked diligently with other providers to resolve the matter. The duration of the impairment was 2 hours 31 minutes. According to our records, Mr. [redacted] was on hold for 2 minutes and 10 seconds and then disconnected.

Armstrong did review Mr. [redacted]’s records to see if we had previously reported any other internet issues. According to our records, this is the first documented call for this year. We did contact our customer on Monday July 28, 2014 to address his issues with this internet. Mr. [redacted] did state he was experiencing intermittent connectivity issues daily. Our Technical Support Representative (“TSR”) ran diagnostic testing on the modem and found it to be online. At the customer’s request, we scheduled a service call for Tuesday July 29, 2014. Our technician reported that he changed fittings, splitters, and customer cabling. We placed a follow up call to Mr. [redacted] after the service technician had left to inquire if the outcome of the service call was satisfactory to our customer. Mr. [redacted] seemed satisfied with the efforts to resolve his issue and said he would contact us should he have any further concerns.

Armstrong feels that we addressed our customer’s issues in a timely manner once we became aware that Mr. [redacted] was experiencing issues with his internet service. The Armstrong Customer Service Center is a 24/7 operation and we encourage our customer to call us at ###-###-#### anytime he has questions or issues regarding his Armstrong service.

Thank you for your attention to this matter.

Sincerely,

Agency Complaints Response Team

Consumer

Response:

I want to thank you for your help===They called me and took care of the problem fixing my old equipment.

The technician told me that the old equipment was bad.

I want to tell you that I have called and called and called those people and they always have a high volume of calls.

They are cable company with phone service==they should be able to call you back with wasting my time.

I have a cell phone with 400 minutes in it and I can't afford to sit on my cell phone for a half hr.

Thank you so much for helping me.

That company sucks but it the only company here==talk about a monopoly

Sincerely,

[redacted].

Terribly unfair data caps to punish "cord cutters".