March 24, 2017Dear [redacted] Thank you for your recent letter dated 2/28/concerning the Armstrong flooring.We have reviewed this letter and searched our records and have determined that a claim has not yet been filed on the consumers's behalfWe will be contacting [redacted] directly to work through this issue and to determine the best course of action to get this complaint resolved.Thank you for the opportunity to review these concernsA copy of this letter will be sent to the customer as wellIf you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was able to settle the issue with company Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There are many colors that are close to one another in the spectrum for these hickory hand hewn floors from ArmstrongIt is understandable that they all have some variation in depths of red, orange, and brownHowever, the strength of those color tones are fairly distinctiveArmstrong is INCORRECT in that they have not evaluated the full box that I received for repair against what is installedWhoopsSorry ArmstrongThey evaluated a 2xsample frame and not the original installation as there was no left over piecesThey don't even have the story straightToday the repair box material cannot be used as it is significantly different in color tone but absolutely the gold, versus the red that we have, that we orderedThe flooring company inspected the box as it laid out across the top of what is installed and with their significant years of experience they do NOT agree with ArmstrongIt is different by their admission and actionsI challenge Armstrong to see what the installation of that one box that was delivered three months later would do to the uniformity of the color on the floorI will be suing the Armstrong Flooring as they apparently continue to stall and cover up either a labeling or a manufacturing issue to protect their own interests at the expense of the customerI have the proof in the box that was delivered with the same labelingI am very disappointed that Armstrong is so flagrant in their dismissal of an obvious claim by a customerI honestly wish that they could prove me wrong but the color difference is unquestionableI have attached one simple picture to illustrate the differenceObviously lighting is not a factor here and we have a whole box to lay outNotice the deep, dark staining at middle rightNot a single piece in an entire box comes close to itThe installed layer is darker and red in toneIt matches another color in their product color palette that we did not orderI welcome a retraction and refund from Armstrong Flooring so that we can avoid the court proceedings and the damage to their reputation Regards, [redacted]
December 5, 2016Thank you for contacting us about this complaint.In reviewing the claim for warranty consideration, we have determined that the issue this customer is experiencing with their floor is not manufacturing related, and is not the type of problem covered by our warranty.No abnormalities were found within the grain or finish of this productFinish loss of this type can be attributed to a variety of reasons, including but not limited to, improper maintenance or excessive moisture intrusion.We are sorry there was a problem with the flooringHowever, since the reported issue is not covered by our warranty, we will be unable to offer further assistanceA copy of this letter will be sent to the customer as well.Thank you for the opportunity to review these concerns and explain the outcome of our investigationIf you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
June 5, SUBJECT: Complaint ID [redacted] Thank you for contacting us regarding this complaint As stated, the customer has forwarded their letter to the office of the Illinois Attorney General’s Consumer Protection BureauThis complaint is now being handled by our legal department Sincerely, Armstrong Floor Products Customer Service Armstrong Flooring, IncColumbia Avenue Lancaster, PA
November 9, 2015Thank you for your recent letter about [redacted] 's flooring issue.We've thoroughly reviewed the situationIn reviewing the claim for warranty consideration, we have determined that the issue [redacted] is experiencing with her floor is not manufacturing related, and is not the type of problem covered by our warrantyFinish loss of this type can be attributed to a variety of reasons, including but not limited to, improper maintenance or excessive moisture intrusion, heavy foot traffic or pet damage.We hope this information will help you in your investigation(A copy of this letter has been sent to [redacted] ) If you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
December 21, 2015Your letter to [redacted] dated November 23, 2015, has been referred to me for response.I have now had an opportunity to review Armstrong's file concerning this consumerAn onsite inspection of [redacted] 's floor was conducted by an Armstrong representative who opined that the fading or discoloration of the boards at issue was attributable to excessive moisture (perhaps water) left on the boards for an extended period of timeThe [redacted] warranty and floor care guide applicable to [redacted] 's floor specifically states to wipe up spills immediately and excludes from coverage flooring damaged by waterA copy of the warranty is attached for your information.It is unfortunate that [redacted] experienced difficulties with her flooringPerhaps she could discuss with her retailer whether individual board replacement would be an option for her.Please feel free to contact me directly if you need additional information regarding this claim.Sincerely,Connie F
October 28, 2016Thank you for your recent letter regarding [redacted] 's flooring issue.Our quality team thoroughly reviewed samples submitted with the claim against our color standard for this product & determined that the product was not mislabeled and it is within our color specifications An inspector was sent to the consumer's home as wellThe issue that they are experiencing is not something that would be covered under our warranty.We hope this information will help you in your investigation(A copy of this letter has been sent to [redacted] as well.) If you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] maintenance, of sweeping saw dust from the floor! This is commercial grade flooring that has proven to be very poor quality material No flooring should have scratched after one sweeping of saw dust The warranty for this product isn't worth the paper it is written on! I will be sure to inform out builder of the poor quality materials that Armstrong flooring manufactures As well, as the lack of morals when it comes to standing behind their crappy LVT flooring!
[redacted] ***,Thank you for contacting us regarding your claim, however the majority of the issues you are complaining about are not covered under our warranty, which I have attached for youDenting, chipping, damage caused by negligence or abuse of hardwood floor, are not covered and could be found in the section labelled What is Not Covered Under This Limited WarrantyThe stain issue that you are referring to, we have already addressed, the boards that were missing stain on the them should have been culled and not used during installationWe have already offered labor to stain the bevels of the boards and at this time cannot make any additional adjustments.Armstrong Floor Products Customer Service [redacted] Lancaster, PA ***
April 3, 2017Thank you for contacting us about the following complaint.Whenever you have a problem with your floor, you begin by going back to the flooring retailer where the material was purchased.You will need your sales receipt as it serves as your proof of purchaseFrom this, the flooring retailer should be able to identify the name and model number of your floorThe sales receipt is required by both the store and ArmstrongIf you do not have a receipt, we are unable to assist with an inspection or claim.If you purchased your home through a builder, the builder can provide you with the name of the flooring dealer where the material was purchasedThis dealer should be contacted to file your claim.If the problem is a warranted issue, the store will submit a claim form to Armstrong; however, if the problem is a result of an installation or on-site related issue, it would not be covered under our warranty.Even if your floor was not installed by the retailer where it was purchased, the retailer is still responsible to start the inspection processIf the retailer does not know how to proceed, please ask them to contact Armstrong.We are sorry you had a problem with your flooringThank you for the opportunity to review your concerns.Sincerely,Armstrong Floor Products Customer Service
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the understanding that the material credit to be provided by Armstrong will be for enough comparable material (square feet plus appropriate overage) for us to recover the surface originally installed with Armstrong flooringRegards,? [redacted] ***?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Based on their last response, it appears the folks at Armstrong do not understand my issue? My issue is not that the floor scratches, of course I understand it will? As I have explained to both Azjalari R [redacted] (Claims Representative) and Jeremy (Technical Representative), the issue is with the performance of the finish once it is scratched? The scratch to the finish results in a white "scar" (as confirmed and reported by Jeremy in his report) which is unacceptable and the basis of my dissatisfaction.? ? Please, you do not need to repeat yourself a third time, I understand this is not covered by your warranty and I understand your offer of a box of wood? Please understand my issue, my dissatisfaction and my request for a resolution that solves my problem, not yours Regards, [redacted] ***
Armstrong Flooring warrants its regular (first quality) commercial floor products to be free from manufacturing defects from the date of purchase through the limited warranty periodAfter reviewing your samples we have determined that the scratching you are experiencing is not due to a manufacturing defect, but instead seems to be a maintenance related issueOnce again, thank you for the opportunity to review your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
Thank you for contacting us regarding your flooring concernWe have determined that the grout haze issue you are experiencing with your floor is not manufacturing related, and is not the type of problem covered by our warrantyIt is to have a slight grout haze remaining after the initial cleanupIt will be removed in the final cleanup after the grout joint has completely driedAfter the grout joints have dried and hardened, a very light application of properly diluted Armstrong Once’ n Done Resilient & Ceramic Floor Cleaner and a white **? pad may be used to remove the slight haze of grout residue that remains? Two buckets of clear, cool water should be usedPick up residue with a clean damp spongeUse the second bucket and sponge for a final rinse and cleanupBuff dry with a soft clothAgain, thank you for the opportunity to review your concernsSincerely, Armstrong Floor Products Customer Service Armstrong Flooring, Inc Columbia Avenue Lancaster, PA [redacted]
December 21, 2015Your letter to [redacted] dated November 23, 2015, has been referred to me for response.I have now had an opportunity to review Armstrong's file concerning this consumerAn onsite inspection of [redacted] 's floor was conducted by an Armstrong representative who opined that the fading or discoloration of the boards at issue was attributable to excessive moisture (perhaps water) left on the boards for an extended period of timeThe [redacted] warranty and floor care guide applicable to [redacted] 's floor specifically states to wipe up spills immediately and excludes from coverage flooring damaged by waterA copy of the warranty is attached for your information.It is unfortunate that [redacted] experienced difficulties with her flooringPerhaps she could discuss with her retailer whether individual board replacement would be an option for her.Please feel free to contact me directly if you need additional information regarding this claim.Sincerely,Connie ? F
***,Thank you for contacting us regarding your claimIf the installer felt that the flooring was defective, they should have immediately stopped the installation and had you file a claim with ***'sWe do state that the installer and homeowner are the final approval of the flooring and by laying the whole floor, accepted the floorAfter installation was complete you filed a claim with ***'s and they contacted us, we sent out a third party inspection company who assessed the flooring and they determined the floor was installation relatedThere are no transition strips installed in a 19' x 44' 2" run which we do not recommend per our installation instructionsThere is zero expansion space detected in some areas, again not what we recommend per our installation instructionsThe flooring inspector also states that there was left over material that he was able to inspect and the milling on those boards had no manufacturing deficiencies as wellWe are sorry that you have encountered an issue but these are installation related factors and are not something that we would cover under the provisions of our warrantyI have attached a copy of the report for you to review further.Thank you,Armstrong Floor Products Customer ServiceColumbia AvenueLancaster, PA
***,We will be setting this up for an inspection as an accommodation to youThank you,Armstrong Floor Products Customer Service [redacted] Lancaster, PA ***
[redacted] We sincerely apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations Whenever you have a problem with your floor, you begin by going back to the flooring retailer where the material was purchasedWe do not have individual representatives to inspect your floorWe rely on our flooring retailers who are trained and authorized to inspect our floors for us You will need your sales receipt as it serves as your proof of purchaseFrom this, the flooring retailer should be able to identify the name and model number of your floorThe sales receipt is required by both the store and ArmstrongIf you do not have a receipt, we are unable to assist with an inspection or claim If the problem is a warranted issue, the store will submit a claim form to Armstrong; however, if the problem is a result of an installation or on-site related issue, it would not be covered under our warranty Even if your floor was not installed by the retailer where it was purchased, the retailer is still responsible to start the inspection processIf the retailer does not know how to proceed, please ask them to contact Armstrong Thank you for the opportunity to review your concernsArmstrong Flooring, Inc [redacted]
March 24, 2017Dear [redacted] Thank you for your recent letter dated 2/28/concerning the Armstrong flooring.We have reviewed this letter and searched our records and have determined that a claim has not yet been filed on the consumers's behalfWe will be contacting [redacted] directly to work through this issue and to determine the best course of action to get this complaint resolved.Thank you for the opportunity to review these concernsA copy of this letter will be sent to the customer as wellIf you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was able to settle the issue with company Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There are many colors that are close to one another in the spectrum for these hickory hand hewn floors from ArmstrongIt is understandable that they all have some variation in depths of red, orange, and brownHowever, the strength of those color tones are fairly distinctiveArmstrong is INCORRECT in that they have not evaluated the full box that I received for repair against what is installedWhoopsSorry ArmstrongThey evaluated a 2xsample frame and not the original installation as there was no left over piecesThey don't even have the story straightToday the repair box material cannot be used as it is significantly different in color tone but absolutely the gold, versus the red that we have, that we orderedThe flooring company inspected the box as it laid out across the top of what is installed and with their significant years of experience they do NOT agree with ArmstrongIt is different by their admission and actionsI challenge Armstrong to see what the installation of that one box that was delivered three months later would do to the uniformity of the color on the floorI will be suing the Armstrong Flooring as they apparently continue to stall and cover up either a labeling or a manufacturing issue to protect their own interests at the expense of the customerI have the proof in the box that was delivered with the same labelingI am very disappointed that Armstrong is so flagrant in their dismissal of an obvious claim by a customerI honestly wish that they could prove me wrong but the color difference is unquestionableI have attached one simple picture to illustrate the differenceObviously lighting is not a factor here and we have a whole box to lay outNotice the deep, dark staining at middle rightNot a single piece in an entire box comes close to itThe installed layer is darker and red in toneIt matches another color in their product color palette that we did not orderI welcome a retraction and refund from Armstrong Flooring so that we can avoid the court proceedings and the damage to their reputation Regards, [redacted]
December 5, 2016Thank you for contacting us about this complaint.In reviewing the claim for warranty consideration, we have determined that the issue this customer is experiencing with their floor is not manufacturing related, and is not the type of problem covered by our warranty.No abnormalities were found within the grain or finish of this productFinish loss of this type can be attributed to a variety of reasons, including but not limited to, improper maintenance or excessive moisture intrusion.We are sorry there was a problem with the flooringHowever, since the reported issue is not covered by our warranty, we will be unable to offer further assistanceA copy of this letter will be sent to the customer as well.Thank you for the opportunity to review these concerns and explain the outcome of our investigationIf you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
June 5, SUBJECT: Complaint ID [redacted] Thank you for contacting us regarding this complaint As stated, the customer has forwarded their letter to the office of the Illinois Attorney General’s Consumer Protection BureauThis complaint is now being handled by our legal department Sincerely, Armstrong Floor Products Customer Service Armstrong Flooring, IncColumbia Avenue Lancaster, PA
November 9, 2015Thank you for your recent letter about [redacted] 's flooring issue.We've thoroughly reviewed the situationIn reviewing the claim for warranty consideration, we have determined that the issue [redacted] is experiencing with her floor is not manufacturing related, and is not the type of problem covered by our warrantyFinish loss of this type can be attributed to a variety of reasons, including but not limited to, improper maintenance or excessive moisture intrusion, heavy foot traffic or pet damage.We hope this information will help you in your investigation(A copy of this letter has been sent to [redacted] ) If you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service
December 21, 2015Your letter to [redacted] dated November 23, 2015, has been referred to me for response.I have now had an opportunity to review Armstrong's file concerning this consumerAn onsite inspection of [redacted] 's floor was conducted by an Armstrong representative who opined that the fading or discoloration of the boards at issue was attributable to excessive moisture (perhaps water) left on the boards for an extended period of timeThe [redacted] warranty and floor care guide applicable to [redacted] 's floor specifically states to wipe up spills immediately and excludes from coverage flooring damaged by waterA copy of the warranty is attached for your information.It is unfortunate that [redacted] experienced difficulties with her flooringPerhaps she could discuss with her retailer whether individual board replacement would be an option for her.Please feel free to contact me directly if you need additional information regarding this claim.Sincerely,Connie F
October 28, 2016Thank you for your recent letter regarding [redacted] 's flooring issue.Our quality team thoroughly reviewed samples submitted with the claim against our color standard for this product & determined that the product was not mislabeled and it is within our color specifications An inspector was sent to the consumer's home as wellThe issue that they are experiencing is not something that would be covered under our warranty.We hope this information will help you in your investigation(A copy of this letter has been sent to [redacted] as well.) If you have any additional questions please feel free to call the number listed below.Sincerely,Armstrong Floor Products Customer Service?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] maintenance, of sweeping saw dust from the floor! This is commercial grade flooring that has proven to be very poor quality material No flooring should have scratched after one sweeping of saw dust The warranty for this product isn't worth the paper it is written on! I will be sure to inform out builder of the poor quality materials that Armstrong flooring manufactures As well, as the lack of morals when it comes to standing behind their crappy LVT flooring!
[redacted] ***,Thank you for contacting us regarding your claim, however the majority of the issues you are complaining about are not covered under our warranty, which I have attached for youDenting, chipping, damage caused by negligence or abuse of hardwood floor, are not covered and could be found in the section labelled What is Not Covered Under This Limited WarrantyThe stain issue that you are referring to, we have already addressed, the boards that were missing stain on the them should have been culled and not used during installationWe have already offered labor to stain the bevels of the boards and at this time cannot make any additional adjustments.Armstrong Floor Products Customer Service [redacted] Lancaster, PA ***
April 3, 2017Thank you for contacting us about the following complaint.Whenever you have a problem with your floor, you begin by going back to the flooring retailer where the material was purchased.You will need your sales receipt as it serves as your proof of purchaseFrom this, the flooring retailer should be able to identify the name and model number of your floorThe sales receipt is required by both the store and ArmstrongIf you do not have a receipt, we are unable to assist with an inspection or claim.If you purchased your home through a builder, the builder can provide you with the name of the flooring dealer where the material was purchasedThis dealer should be contacted to file your claim.If the problem is a warranted issue, the store will submit a claim form to Armstrong; however, if the problem is a result of an installation or on-site related issue, it would not be covered under our warranty.Even if your floor was not installed by the retailer where it was purchased, the retailer is still responsible to start the inspection processIf the retailer does not know how to proceed, please ask them to contact Armstrong.We are sorry you had a problem with your flooringThank you for the opportunity to review your concerns.Sincerely,Armstrong Floor Products Customer Service
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the understanding that the material credit to be provided by Armstrong will be for enough comparable material (square feet plus appropriate overage) for us to recover the surface originally installed with Armstrong flooringRegards,? [redacted] ***?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Based on their last response, it appears the folks at Armstrong do not understand my issue? My issue is not that the floor scratches, of course I understand it will? As I have explained to both Azjalari R [redacted] (Claims Representative) and Jeremy (Technical Representative), the issue is with the performance of the finish once it is scratched? The scratch to the finish results in a white "scar" (as confirmed and reported by Jeremy in his report) which is unacceptable and the basis of my dissatisfaction.? ? Please, you do not need to repeat yourself a third time, I understand this is not covered by your warranty and I understand your offer of a box of wood? Please understand my issue, my dissatisfaction and my request for a resolution that solves my problem, not yours Regards, [redacted] ***
Armstrong Flooring warrants its regular (first quality) commercial floor products to be free from manufacturing defects from the date of purchase through the limited warranty periodAfter reviewing your samples we have determined that the scratching you are experiencing is not due to a manufacturing defect, but instead seems to be a maintenance related issueOnce again, thank you for the opportunity to review your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
Thank you for contacting us regarding your flooring concernWe have determined that the grout haze issue you are experiencing with your floor is not manufacturing related, and is not the type of problem covered by our warrantyIt is to have a slight grout haze remaining after the initial cleanupIt will be removed in the final cleanup after the grout joint has completely driedAfter the grout joints have dried and hardened, a very light application of properly diluted Armstrong Once’ n Done Resilient & Ceramic Floor Cleaner and a white **? pad may be used to remove the slight haze of grout residue that remains? Two buckets of clear, cool water should be usedPick up residue with a clean damp spongeUse the second bucket and sponge for a final rinse and cleanupBuff dry with a soft clothAgain, thank you for the opportunity to review your concernsSincerely, Armstrong Floor Products Customer Service Armstrong Flooring, Inc Columbia Avenue Lancaster, PA [redacted]
December 21, 2015Your letter to [redacted] dated November 23, 2015, has been referred to me for response.I have now had an opportunity to review Armstrong's file concerning this consumerAn onsite inspection of [redacted] 's floor was conducted by an Armstrong representative who opined that the fading or discoloration of the boards at issue was attributable to excessive moisture (perhaps water) left on the boards for an extended period of timeThe [redacted] warranty and floor care guide applicable to [redacted] 's floor specifically states to wipe up spills immediately and excludes from coverage flooring damaged by waterA copy of the warranty is attached for your information.It is unfortunate that [redacted] experienced difficulties with her flooringPerhaps she could discuss with her retailer whether individual board replacement would be an option for her.Please feel free to contact me directly if you need additional information regarding this claim.Sincerely,Connie ? F
***,Thank you for contacting us regarding your claimIf the installer felt that the flooring was defective, they should have immediately stopped the installation and had you file a claim with ***'sWe do state that the installer and homeowner are the final approval of the flooring and by laying the whole floor, accepted the floorAfter installation was complete you filed a claim with ***'s and they contacted us, we sent out a third party inspection company who assessed the flooring and they determined the floor was installation relatedThere are no transition strips installed in a 19' x 44' 2" run which we do not recommend per our installation instructionsThere is zero expansion space detected in some areas, again not what we recommend per our installation instructionsThe flooring inspector also states that there was left over material that he was able to inspect and the milling on those boards had no manufacturing deficiencies as wellWe are sorry that you have encountered an issue but these are installation related factors and are not something that we would cover under the provisions of our warrantyI have attached a copy of the report for you to review further.Thank you,Armstrong Floor Products Customer ServiceColumbia AvenueLancaster, PA
***,We will be setting this up for an inspection as an accommodation to youThank you,Armstrong Floor Products Customer Service [redacted] Lancaster, PA ***
[redacted] We sincerely apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations Whenever you have a problem with your floor, you begin by going back to the flooring retailer where the material was purchasedWe do not have individual representatives to inspect your floorWe rely on our flooring retailers who are trained and authorized to inspect our floors for us You will need your sales receipt as it serves as your proof of purchaseFrom this, the flooring retailer should be able to identify the name and model number of your floorThe sales receipt is required by both the store and ArmstrongIf you do not have a receipt, we are unable to assist with an inspection or claim If the problem is a warranted issue, the store will submit a claim form to Armstrong; however, if the problem is a result of an installation or on-site related issue, it would not be covered under our warranty Even if your floor was not installed by the retailer where it was purchased, the retailer is still responsible to start the inspection processIf the retailer does not know how to proceed, please ask them to contact Armstrong Thank you for the opportunity to review your concernsArmstrong Flooring, Inc [redacted]