Armstrong Relocation

I would give 0 stars if it were an option. The walk through with *** went fine. He recommended 4 guys since our house was almost 3,000 square feet. I paid $1,543.00 for 4 guys ($200 an hour) for 7 hours plus $108.00 for mattress boxes and a $35.00 fuel charge for a local move that was less than 10 miles. The guys showed up with 2 tiny box trucks. I immediately asked is everything would fit. I was told our crew, 18 wheeler, mattress boxes, dollies, and blankets were dispatched to a different location. They started wrapping furniture and ran out of blankets, did not have mattress boxes, or the jack dolly they needed to load a gun safe. I repeatedly told them to make sure to leave room for the refrigerator, washer, dryer, and gun safe because I knew half of our stuff would not fit into the trucks. They quickly filled up the 2 trucks except for just enough room for the frig, washer, dryer, and safe but did not have any more blankets to wrap them or the jack dolly to move them. They wanted to drive to the other house and unload and drive back and forth moving the rest of the stuff. I told them no, I was not paying $200 an hour for them to drive back and forth because they did not bring what they needed. They took a break every hour, sat there waiting for someone to bring blankets and a jack dolly, and stopped at a gas station on the way to the other house. I was done with them after that because the lead guy was very rude. They were there a total of 4 hours and did nothing for more than 1 of the hours. I was refunded for 3 hours because they have a 4 hour minimum. I am supposed to get a refund for the mattress boxes. I paid $835.00 for less than 3 of hours of work and half of our stuff to be moved 9 miles.