Armstrong Telephone Co

December 12, 2017*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re; Your reference: *** *** - Case No*** Dear Mr***:We are in receipt of your letter dated November 27, 2017, regarding the informal We have had the opportunity to investigate this
Complaint and offer the followingArmstrong empathizes with Ms***’s frustration regarding her internet speed, increase Ms***’s speed at the current time due to the distance of her location in relation to Armstrong’s Central OfficeArmstrong encourages Ms*** to contact our Customer Service Center if she has any additional concerns.Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information.Sincerely,Agency Complaints Response Team cc: *** ***

Revdex.com spoke to Kirk at business and the following was relayed: We have been out there several times to help them with service. On one occasion the issue was that the line was plugged into an incorrect jack. The customer has also alternated between our router and his own wireless router. Between the...

switching modems and an ongoing nationwide outage issue that was occurring, that could explain some of the customer's reported issues. At this time I believe everything is up and running and all is fine now. I will personally follow up with the customer to make sure.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I really don't know we're any of that response came from, I do not have my own modom, nor have I ever plugged any line into another jack. I really don't know what there trying to pull there... The problem has been getting better, I have been working with one of there techs for the past 2 weeks and he has been very helpful ever sense you contacted them. My problem is "being"resolved".
Regards,
[redacted]