I brought my Dodge Ram truck in for the airbag recall a couple of weeks ago They did replace that as part of the recall When I got the truck back, a couple of days later when driving the truck, the airbag light would flash on, ding and then go off This happened periodically when driving I called them back and they had me bring it back in I did that on Monday 7/27/ I got a call later in the day that they had been in an accident with my truck in their parking lot They said they scraped up against a flat bed tow truck and had "scratched" the front passenger fender It was going to take a day or to fix that and then they would continue to work on the airbag issue I got a call back from them at the end of the day saying they would need about another week to get the truck fixed I asked why and wanted pictures sent to me They said it was just going to take longer and they would send me the pictures I never received any pictures after calling back to ask again and I decided to drop in and just see for myself I went in there after work and found out that the truck had to be sent to a body shop in [redacted] as they didn't have a body shop - first off that makes me mad as they never disclosed that they were driving it off their lot Then they gave me the body shops card and I called them I found out that the damage was so bad that they had to have a fender ordered to replace the one they crashed and that the front passenger door was hit too and needed repaint The body shop was nice enough to send me the pictures of the damage The truck came back from body work on Wednesday 8/5/and I dropped by to look at it since the truck is old and the original paint was faded, I wanted to see how well it looked Well the new paint (front fender and door) now looks like it was repainted as it doesn't match the back door or hood I told them about this and they were going to "check" on what could be done Yesterday (8/6/2015) I got a call from the Assistant Svc Mgr and he was telling about how the airbag light was due to a control module that was unrelated to what they did REALLY!? This control module is what triggers the new airbag they installed so tell me how it's unrelated? I argued with them a bit about this but he told me since all of the issues with the truck they would replace that (after they get the part next week sometime) at no charge I was happy about that since I still think it IS related Then I asked what they were going to do about the paint - he said he hadn't looked at it but that they can't really do anything about that REALLY?! So you crash my truck and don't want to try and make it look at least decent? I am NOT HAPPY with [redacted] Dodge and how they are treating this I asked for some form of compensation then if they are not going to make it look right - he told me they were compensating me by fixing the air bag light (that they caused in the 1st place) I am NOT HAPPY with this and feel like I'm getting shafted by this dealer and want everyone to know that they are not standing up for their problems they caused - they should be ashamed of themselves Crash my truck and not try to fix it right
Tell us why hereThe Kia service manager spoke with Kia this AM before this response and we made our argument for the customer and Kia has agreed to pay for the part and we the dealer will perform the replacement for our cost approx customer was contacted by Kia service manger and customer will get back to him as to when to proceedWe acted as a advocate for our customer and we feel Kia made the correct response in offering some goodwill for our customer
On 9/28/my wife & I went to Tempe Kia with the printout of a Kia Sorento they had listed for sale on their websiteIt had all the expected information, (stock number, Vin, mileage, price, etc)The first salesman, (Jason), claimed he couldn't find the vehicle and tried to sell us a different with more miles and a higher priceWe said no, we wanted the one they advertisedThen he decided that one was not actually "for sale" yet because it hadn't gone through inspection or "prep"Then a second salesman comes out and tries to sell us a Again, we said no, we one the one you advertised & showed him the printoutHe also stated it wasn't actually "for sale" yet and when it was, it would be for a higher price than what was publishedI told him that was classic "bait-and-switch" and that they had to sell the car for the published priceHe left and a 3rd salesman came over as we were getting ready to leave & tried to sell us a 3rd carThey would not allow us to buy, or even see the advertised carWe even offered to put a deposit on the car so when it came out of inspection we could purchase it & they refused I have already filed a complaint with Revdex.com and Kia corporateWhen I was on the phone with Kia, they went to the website and looked to see if the car was still thereIt was there but the price had gone up $from the previous dayThe ad now states: "was $15.848, NOW $18,987"What kind of it does that? Kia couldn't believe it either I am a very happy Kia owner and have had so far so I am not holding any of this against Kia, it is all the shady dealings of this dealership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are rejecting the response from Tempe Kia for the same reasons stated in the original complaintWe are not complaining because the part is out of warranty but because the same major part from the manufacturer failed after 29,miles and again now after 25,miles.That it had a 12,/ 12month warranty sounds like that was all the company expected it to lastThat is completely unacceptable in a major auto brandWe expect it to be fixed at no charge Regards, [redacted]
[redacted] , I am sorry for the confusion about the $gift card offer on our websiteI went into the system and I could not find your name listed as having registered for the offerThe whole system is automated and pretty simple actuallyI am sorry the [redacted] did not walk you through the processPlease go onto the website and register and I will follow up and get the card issued to youThis is all handled by a third party company, not by us here at the dealershipPlease email me at [redacted] when you have registered and I will make sure you get the cardThanks, ***
Not a pleasant experience dealing with some of their employees including their GSMRather than take the side of her customers, she takes the side of her employees which encourages them to act out because they know their GSM will believe them over the customers wordSure not every customer is nice, but in a customer experience driven environment, you would think they would hold more value in listening to the concerns brought to their attention by their customers, especially those who have already purchased from themTheir finance managers also run a bait and switch practice which is very unethical and appallingI will never purchase another vehicle from them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintWhen I took my vehicle in for service on the day in question, there was no damage to my vehicle, when I received my vehicle back, the airbag/cover was damagedJust because they weren't working on that specific area of my jeep, doesn't mean they couldn't have inadvertently caused this damageI think they know they damaged my vehicle, this is why they never contacted me back when they told me they would Regards, [redacted]
I bought a car ( [redacted] ) about a month ago at Cars of All Kinds, and the overall experience was very pleasant The owner of the business, Rolly, sounded very nice (he even helped me a couple of weeks after the deal was done when I looked for a small car related item), the price of the car is reasonable with good quality and the car is very clean I'm very happy for what I bought My experience told me that it a decent business, and I will go back again if I need another car in the future
RE: ID # [redacted] To Whom It May Concern,This letter is in response to the complaint filed by [redacted] in regards to the fact that his RAM pickup needed transmission repairs on April [redacted] states that we had changed his transmission fluid in January which is not the caseWe changed the transmission fluid as well as the engine oil on February on our Repair Order # [redacted] The cost of the work performed was $The mileage was 101,at that timeI am enclosing a copy of that Repair Order for you to see[redacted] first came to the dealership for a routine Engine Oil Change on July when his vehicle had 84,milesThe last time we changed the engine oil on his vehicle was on February when the truck had 134,milesI am assuming that he is misremembering which service was for the transmission fluid change (February 2014) and the last engine oil change (February 2015)[redacted] drove his vehicle over 33,miles in just over one year which is approximately 2,miles per monthHe does not say how many miles were on the truck when the transmission failed in April 2015, but I estimate that it was over 140,milesAs you can see, we changed the transmission fluids nearly months earlier and 40,miles before he repaired his transmission on April 2015.As to the claim that since the transmission fluid was thick and black, that is completely when the torque converter failsWe cannot be completely certain if this was the case or not since we had no opportunity to see the transmission prior to it being repaired, however, we assume that this is what most likely happened to his truck[redacted] goes on to explain that he did not have the money for the repairs and that he “did not have good credit” so he basically had to search for a repair facility that would allow him to make monthly paymentsAgain, because we never saw the transmission, we have no way of knowing if Advanced Transmission’s charge of nearly $2,was a good value or not for [redacted] He does say that he is very happy with both the work performed by [redacted] and the financial arrangements that they made with him to repay them for the work performed[redacted] has a RAM pickup with approximately 140,miles that needed a transmission repairThis is not our fault in any way or because of any negligence on our part as he suggestsTempe Dodge has no liability at all to either perform transmission repairs or pay another service facility to repair [redacted] ’s vehicleWe respectfully refuse to pay him $1,that he paid to fix his vehicle Sincerely, [redacted] , GM
We contacted Ms [redacted] directly and worked with her on a resolution We agreed to her request for a partial reimbursement of $1, Ms*** picked up her check at the end of last week It is our understanding that she is now satisfied Please feel free to contact me if any additional documentation is needed.Michelle F [redacted] General Sales Manager at Tempe Dodge Chrysler Jeep Ram [redacted]
We sold this vehicle in November with about 3,miles on the odometerNearly months and 16,miles of driving later we were informed of the crack in the transmissionAlthough we did not feel that the crack in the transmission was present when we sold the vehicle, we decided to help out the customer and we replaced the transmission at no charge to herShe has her vehicle back and this should close the issueThanks for your time?
Please see the attached file with our response to the complaint and all corresponding documentation I will also fax the same documents to ( [redacted] in case there are any issues opening the file Please feel free to contact me with any questions or if any additional documentation is needed.Michelle F [redacted] General Sales Manager [redacted]
I brought my Dodge Ram truck in for the airbag recall a couple of weeks ago They did replace that as part of the recall When I got the truck back, a couple of days later when driving the truck, the airbag light would flash on, ding and then go off This happened periodically when driving I called them back and they had me bring it back in I did that on Monday 7/27/ I got a call later in the day that they had been in an accident with my truck in their parking lot They said they scraped up against a flat bed tow truck and had "scratched" the front passenger fender It was going to take a day or to fix that and then they would continue to work on the airbag issue I got a call back from them at the end of the day saying they would need about another week to get the truck fixed I asked why and wanted pictures sent to me They said it was just going to take longer and they would send me the pictures I never received any pictures after calling back to ask again and I decided to drop in and just see for myself I went in there after work and found out that the truck had to be sent to a body shop in [redacted] as they didn't have a body shop - first off that makes me mad as they never disclosed that they were driving it off their lot Then they gave me the body shops card and I called them I found out that the damage was so bad that they had to have a fender ordered to replace the one they crashed and that the front passenger door was hit too and needed repaint The body shop was nice enough to send me the pictures of the damage The truck came back from body work on Wednesday 8/5/and I dropped by to look at it since the truck is old and the original paint was faded, I wanted to see how well it looked Well the new paint (front fender and door) now looks like it was repainted as it doesn't match the back door or hood I told them about this and they were going to "check" on what could be done Yesterday (8/6/2015) I got a call from the Assistant Svc Mgr and he was telling about how the airbag light was due to a control module that was unrelated to what they did REALLY!? This control module is what triggers the new airbag they installed so tell me how it's unrelated? I argued with them a bit about this but he told me since all of the issues with the truck they would replace that (after they get the part next week sometime) at no charge I was happy about that since I still think it IS related Then I asked what they were going to do about the paint - he said he hadn't looked at it but that they can't really do anything about that REALLY?! So you crash my truck and don't want to try and make it look at least decent? I am NOT HAPPY with [redacted] Dodge and how they are treating this I asked for some form of compensation then if they are not going to make it look right - he told me they were compensating me by fixing the air bag light (that they caused in the 1st place) I am NOT HAPPY with this and feel like I'm getting shafted by this dealer and want everyone to know that they are not standing up for their problems they caused - they should be ashamed of themselves Crash my truck and not try to fix it right
Tell us why hereThe Kia service manager spoke with Kia this AM before this response and we made our argument for the customer and Kia has agreed to pay for the part and we the dealer will perform the replacement for our cost approx customer was contacted by Kia service manger and customer will get back to him as to when to proceedWe acted as a advocate for our customer and we feel Kia made the correct response in offering some goodwill for our customer
On 9/28/my wife & I went to Tempe Kia with the printout of a Kia Sorento they had listed for sale on their websiteIt had all the expected information, (stock number, Vin, mileage, price, etc)The first salesman, (Jason), claimed he couldn't find the vehicle and tried to sell us a different with more miles and a higher priceWe said no, we wanted the one they advertisedThen he decided that one was not actually "for sale" yet because it hadn't gone through inspection or "prep"Then a second salesman comes out and tries to sell us a Again, we said no, we one the one you advertised & showed him the printoutHe also stated it wasn't actually "for sale" yet and when it was, it would be for a higher price than what was publishedI told him that was classic "bait-and-switch" and that they had to sell the car for the published priceHe left and a 3rd salesman came over as we were getting ready to leave & tried to sell us a 3rd carThey would not allow us to buy, or even see the advertised carWe even offered to put a deposit on the car so when it came out of inspection we could purchase it & they refused I have already filed a complaint with Revdex.com and Kia corporateWhen I was on the phone with Kia, they went to the website and looked to see if the car was still thereIt was there but the price had gone up $from the previous dayThe ad now states: "was $15.848, NOW $18,987"What kind of i
t does that? Kia couldn't believe it either I am a very happy Kia owner and have had so far so I am not holding any of this against Kia, it is all the shady dealings of this dealership
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are rejecting the response from Tempe Kia for the same reasons stated in the original complaintWe are not complaining because the part is out of warranty but because the same major part from the manufacturer failed after 29,miles and again now after 25,miles.That it had a 12,/ 12month warranty sounds like that was all the company expected it to lastThat is completely unacceptable in a major auto brandWe expect it to be fixed at no charge Regards, [redacted]
[redacted] , I am sorry for the confusion about the $gift card offer on our websiteI went into the system and I could not find your name listed as having registered for the offerThe whole system is automated and pretty simple actuallyI am sorry the [redacted] did not walk you through the processPlease go onto the website and register and I will follow up and get the card issued to youThis is all handled by a third party company, not by us here at the dealershipPlease email me at [redacted] when you have registered and I will make sure you get the cardThanks, ***
Not a pleasant experience dealing with some of their employees including their GSMRather than take the side of her customers, she takes the side of her employees which encourages them to act out because they know their GSM will believe them over the customers wordSure not every customer is nice, but in a customer experience driven environment, you would think they would hold more value in listening to the concerns brought to their attention by their customers, especially those who have already purchased from themTheir finance managers also run a bait and switch practice which is very unethical and appallingI will never purchase another vehicle from them again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintWhen I took my vehicle in for service on the day in question, there was no damage to my vehicle, when I received my vehicle back, the airbag/cover was damagedJust because they weren't working on that specific area of my jeep, doesn't mean they couldn't have inadvertently caused this damageI think they know they damaged my vehicle, this is why they never contacted me back when they told me they would Regards, [redacted]
I bought a car ( [redacted] ) about a month ago at Cars of All Kinds, and the overall experience was very pleasant The owner of the business, Rolly, sounded very nice (he even helped me a couple of weeks after the deal was done when I looked for a small car related item), the price of the car is reasonable with good quality and the car is very clean I'm very happy for what I bought My experience told me that it a decent business, and I will go back again if I need another car in the future
RE: ID # [redacted] To Whom It May Concern,This letter is in response to the complaint filed by [redacted] in regards to the fact that his RAM pickup needed transmission repairs on April [redacted] states that we had changed his transmission fluid in January which is not the caseWe changed the transmission fluid as well as the engine oil on February on our Repair Order # [redacted] The cost of the work performed was $The mileage was 101,at that timeI am enclosing a copy of that Repair Order for you to see[redacted] first came to the dealership for a routine Engine Oil Change on July when his vehicle had 84,milesThe last time we changed the engine oil on his vehicle was on February when the truck had 134,milesI am assuming that he is misremembering which service was for the transmission fluid change (February 2014) and the last engine oil change (February 2015)[redacted] drove his vehicle over 33,miles in just over one year which is approximately 2,miles per monthHe does not say how many miles were on the truck when the transmission failed in April 2015, but I estimate that it was over 140,milesAs you can see, we changed the transmission fluids nearly months earlier and 40,miles before he repaired his transmission on April 2015.As to the claim that since the transmission fluid was thick and black, that is completely when the torque converter failsWe cannot be completely certain if this was the case or not since we had no opportunity to see the transmission prior to it being repaired, however, we assume that this is what most likely happened to his truck[redacted] goes on to explain that he did not have the money for the repairs and that he “did not have good credit” so he basically had to search for a repair facility that would allow him to make monthly paymentsAgain, because we never saw the transmission, we have no way of knowing if Advanced Transmission’s charge of nearly $2,was a good value or not for [redacted] He does say that he is very happy with both the work performed by [redacted] and the financial arrangements that they made with him to repay them for the work performed[redacted] has a RAM pickup with approximately 140,miles that needed a transmission repairThis is not our fault in any way or because of any negligence on our part as he suggestsTempe Dodge has no liability at all to either perform transmission repairs or pay another service facility to repair [redacted] ’s vehicleWe respectfully refuse to pay him $1,that he paid to fix his vehicle Sincerely, [redacted] , GM
We contacted Ms [redacted] directly and worked with her on a resolution We agreed to her request for a partial reimbursement of $1, Ms*** picked up her check at the end of last week It is our understanding that she is now satisfied Please feel free to contact me if any additional documentation is needed.Michelle F [redacted] General Sales Manager at Tempe Dodge Chrysler Jeep Ram [redacted]
Tell us why here...see atached
We sold this vehicle in November with about 3,miles on the odometerNearly months and 16,miles of driving later we were informed of the crack in the transmissionAlthough we did not feel that the crack in the transmission was present when we sold the vehicle, we decided to help out the customer and we replaced the transmission at no charge to herShe has her vehicle back and this should close the issueThanks for your time?
Please see the attached file with our response to the complaint and all corresponding documentation I will also fax the same documents to ( [redacted] in case there are any issues opening the file Please feel free to contact me with any questions or if any additional documentation is needed.Michelle F [redacted] General Sales Manager [redacted]