Armstrong

Initial Business Response / [redacted] (1000, 8, 2015/09/03) */ Please find our reponse attached regarding the above referenced complaint Thank you, Agency Complaints Response Team Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I am being overcharged for a prduct that does not workI have no other cable or satellite choices and they know this, so they can get away with it

Initial Business Response /* (1000, 8, 2016/06/30) */
Please see attached response
Madeleine S***
Dispute Resolution Consultant
Revdex.com
West Market Street
Akron, OH
Re: Your reference: Sheila H*** – Case No***
Dear MsS***:
We are in receipt
of your letter dated June 10, 2016, regarding the informal complaint filed by Sheila H***We have had the opportunity to investigate this Complaint and offer the following information
According to Armstrong’s records, MsH*** made an overpayment on her cable bill in April MsH*** contacted Armstrong regarding the oversight, and as of June 10, 2016, the partial refund has been effective
Armstrong now considers this matter closed
Armstrong encourages MsH*** to contact our Customer Service Center if she has any additional questions
Thank you for your attention to this matterPlease feel free to contact me should you have any questions or require further information
Sincerely,
Agency Complaints Response Team

Initial Business Response /* (1000, 8, 2015/09/03) */
Please find our reponse attached regarding the above referenced complaint.
Thank you,
Agency Complaints Response Team
Initial Consumer Rebuttal /* (3000, 10, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Because I am being overcharged for a prduct that does not work. I have no other cable or satellite choices and they know this, so they can get away with it.

We are in receipt of your letter dated May 26th, 2016,
regarding the informal complaint filed by [redacted]. We have had the
opportunity to investigate this Complaint and offer the following information.Armstrong has provided a fast, reliable broadband experience for
more than 15 years....

Throughout that time, Armstrong has annually invested
millions of dollars into its network to ensure that Zoom customers continue to
experience a consistent, reliable Internet connection. Armstrong has increased
the speed and enhanced the value of Zoom many times since its inception.
Additionally, Armstrong provides 24 / 7 technical support and service at no
additional charge.Armstrong introduced data allowance plans to ensure that the Zoom
experience continues to meet customer expectations while requiring customers
who use more to pay their fair share. At this time, more than ninety three
percent (93%) of Armstrong’s customers are not affected by this change.
Armstrong updated its Terms/Conditions on the company’s website on April 30,
2013. It began notifying customers of the change in their May 2013 statements.
Armstrong provides a mobile app and online usage meter to help customers to
monitor their usage. Customers are also encouraged to contact our support team
to better understand their usage and receive guidance on how to adjust
applications using the greatest amount of data. Since the new policy became
effective, Armstrong has been automatically crediting the first overage of
every customer to ensure that all customers are well informed of the new policy
and their options to purchase additional data capacity.When the FCC enacted the Open Internet Order in 2010, Chairman
Julius Genachowski openly acknowledged that it was fair and reasonable for
Internet Service Providers to establish usage limits to continue promoting
investment in the country’s broadband infrastructure as well as to ensure
efficient use of existing networks. The FCC reaffirmed the use of bandwidth
caps as a reasonable bandwidth management tool in its Open Internet Order
adopted on February 26, 2015. With that in mind, please note that Armstrong is
not the first Internet Service Provider to establish data usage limits. In
fact, many of the largest Internet Service Providers in the country have
established such limits in the last few years and such policies are rapidly
becoming industry standard.Armstrong encourages Mr. [redacted] to contact our Customer Service
Center if he has any additional questions about this program or if he has any
internet issues. Thank you for your attention to this matter. Please feel free
to contact me should you have any questions or require further information.Sincerely,Agency Complaints
Response Team