Arndt Industries, Inc.

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I typed a long response and then got an error message. MrM***, is not telling the truth, I never told him I would buy the equipment from *** He told me toname my price for both the machine and pin pad because they were going to charge for machine and pin pad. I told them I could buy it online for as low as 169.00. He asked me to make them and offer. I offered He accepted it. Told me he would send it out same day with tracking number. when I got it, there was no pin pad. He said they would send me a pad out the next day and they didn't. MrM*** then told me he did not know when the pin pad would be in. I was told the Manager MrLarson was in a meeting or out of the office. I did not hear from him until Tuesday the following week. He told me he would let me know when or he would upgrade me. He did not call me back until after I filed the complaint. I told him I did not want to do business with his company anymore. Not only did MrM*** set my account up wront Per Stephanie at First Data, He charged me for equipment they did not have. Now they want to charge me a re-stocking fee, which he did not say anything about when we talked on the phone. He put it in the email and I called him and emailed him right back and he never responded. I want my 217,back or I will bring a legal suit against this company. I am tiered of being lied to. These people are not honest.They tell you they are First Data, but they are independent sales people, you do not find that out until later. I found out they also go by the name Paradis, which there are many complaints on line. They have my money for the pin pad I never received but was charged for. I have the email from them to prove it

This is first time I am hearing about this Merchant requested epn to process transactions via cell phone Merchant was unhappy with that so we sent her a credit card machine Neither merchant nor us contacted epn to cancel account for some months so account was left open Account is closed now My staff has tried to close account on multiple attempts...We reached out to EPN on 3/16, 4/1, 4/18, and 5/with no response....I just emailed epn to refund the appropriate fees

Please remove this complaint from my Revdex.com listing ASAP.  It does not belong to my [redacted] office.  Phil L[redacted] does not work for my office.It belongs to this Revdex.com listing,this is where Phil L[redacted]...

works: [redacted]

Please read the original response, "There seems to be nothing we can do to satisfy her so we’ve closed the account and will refund for the equipment once she ships it back to us."

Sorry for the delay.  We've had some technical difficulties adding Telecheck services to this account.  It is all set up now.  Please let us know if you have any issues.  Thanks for your patience.

[redacted]I never
misled this merchant in anyway and never hid the fact that we are Ignite
Payments First Data.  I don't know where she is getting her information about
rate but we I put her on a 1.59 tiered program with authorization of .10 cents.In order
to have her buy the terminal through us...

I match the price she had quoted me for
a terminal from [redacted] for a VX520 w/ pin pad for $200.00File was
complete on 10/13 and live by 10/15.  I didn't think anything different
from how I handle this file.  Brooke would send terminal to client after
file was live.  Brooke sent the terminal to merchant without out the
pin-pad on 10/20 noting in the notes that pin pad was not available until later
because of the huge back log of EMV orders.After
merchant picked up terminal she called and complained that she had not received
the product she had ordered.  I informed her pin pad was on order and
should arrive shortly.This all
took place on 10/26 and Phil was very busy with merchants and meeting with
you.  Because Phil did not get back to her that minute she felt he was
dodging her.   There
seems to be nothing we can do to satisfy her so we’ve closed the account and
will refund for the equipment once she ships it back to us.Sincerely,Fungai
M[redacted]Sales
Agent Ignite Payments First Data

WE had no idea merchant was unhappy.  We got service set up and trained him and he was happy.  Then we followed up and left messages to see if everything ok and he didn't respond to those.  See notes below:Created by: [redacted] ([redacted])8/28/2015 9:42 amLM to see how everything is goingCreated by: [redacted] ([redacted])8/26/2015 12:23 pm[redacted] called to let me know he now has the Check option in his [redacted] gateway.   He is good to go.Created by: [redacted] ([redacted])8/25/2015 10:51 amLet [redacted] know that he is all set and thet per [redacted] once the system updates tonight the check option will be available tomorrow

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]   We have had nothing but problems with the check processing system that this company has set up.They have held up every transaction that we have made.I would not recommend the merchant account company to anyone,especially minority businesses!