Arnel Management Company

Thank you for your email response.To clarify, the other complaint against the same business (Arnel Management) was done by me too, but erroneously I put the agent's name instead of mine in place of the consumerOnly the complaint from me is valid.Apologies for the inconvenience.Best wishes,*** [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your intervention. Regards, [redacted]

Thank you for your email response.To clarify, the other complaint against the same business (Arnel Management) was done by me too, but erroneously I put the agent's name instead of mine in place of the consumer. Only the complaint from me is valid.Apologies for the inconvenience.Best wishes,[redacted]...

[redacted]

Response to Complaint #[redacted]Management sent Customer his check in a timely manner; however, it was mailed to the wrong address. Customer gave correct address and check was re-mailed to him on 12/3/14.  Customer cashed check on 12/8/14. Matter has been addressed and is now closed out.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your intervention.
Regards,
[redacted]

I have lived on an Arnel property since 10/2011. I dropped a check for our rent in the night deposit slot on 1/1/17 1/2/17 was a banking holiday 1/6/17 I noticed our check had been returned for NSF 1/6/17 rental office was approached and situation was explained, we also asked if they would resubmit the check for payment. The answer was no. A cashiers check was issued to Arnel which included all fees. 2/3/17 a check was personally walked into the leasing office for 2/1/17 rent due. Our account was accessed by the leasing agent and we were told we had a $25 credit from the previous month. A receipt was given to us for the personal check. 2/3/17 My husband was called and inform our check would not be accepted and we needed to replace our personal check with a cashiers not only for Feb but for the next 4 proceeding months. This policy is probably in our lease I am not 100% certain. 2/13/17 I contacted the leasing office to inquire as to why we are being forced to purchase a cashiers check and incur the expense of it. I asked for the resident manger, she is not available on Monday or Tuesday's. I basically told by the agent who is not the resident manager the best way for me to resolve this issue is to give her the details and she would do her best to resolve it. It is impossible to speak to any one at the Arnel Corp. Office. I explained the situation as it unfolded and emphasized the fact that we were never notified by Arnel Management of the return check, we saw it was returned and immediately solved the issue along with our account was accessed by their agent on 2/3/17 and again no notification of their 6 month cashiers or money order policy was given. 2.14.17 Received a call call back from the same leasing agent was notified she spoke with the regional manager and due to our bounced check this is the policy. She reminded me several times our Jan check was returned and that I was being rude after she tried to help me.

IT IS IMPOSSIBLE TO REACH ANYONE AT CORP.

My call was ignored when my packages were being stolen from our porch and one of the leasing agents not only knew the person but has also witnessed him trying to break in to the mailboxes.

My call was ignored when I posted on Yelp
ARNEL RENTS APARTMENTS TO CHINESE BIRTHING TOURIST.

Of course they dont care if a resident like me moves, they can rent to more illegal Chinese pregnant women who's handlers get paid 5-6 digit service fees. The handlers rent units where the "Kitchen" is set up, multiple refrigerators are set up in the living rooms of these units, I do not have a degree in fire technology, but common sense tells me refrigerator + carpet = disaster!?!

Review: Before I ended my lease at one of Arnel's properties, The Cape, I was promised that I would receive at least $2,000 back from my last months rent check, because they guaranteed me that they would fill my apartment for the last month of my lease. They ended not filling the apartment and now claim that they never made this promise. They have changed their story and are flat out lying about what I was promised.Desired Settlement: I would like them to honor the promise made and refund me at least $2,000 as I was promised

Business

Response:

Management has communicated the information below to the past

residents on a prior occasion:

The amount past resident claims he was promised was the rental

amount due for the month of November and the prorated amount for December. This

amount was never promised as a refund.

At the time this resident moved out (before lease end),

another prospective resident had placed a hold on the unit and planned to move

in before the lease in question would have ended. The resident was informed

that they would only be charged until the new residents moved in.

Unfortunately, the new residents who planned to move in changed their minds the

day before the planned move in causing the former residents to remain

responsible for the remainder of the lease which was communicated to past

resident in length.

Based on the lease they signed, they are responsible for the

unit unless someone moved into the unit prior to their original lease end date

which was 12/7/15. No one moved in before that date.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see my notes regarding the business's claim:The business is lying to cover itself. I was distinctly promised and guaranteed by an employee of The Cape Apartments, managed by Arnel, that I would get at least $2,000 back after moving out. I went to the leasing office and asked what options I had if I wanted to move out before my lease ended without having to pay the last month's rent. This is when the employee said to me, "we have tons of people lining up looking for 2 bdrm apartments, so we can definitely get your apartment rented for the last month. What I need you to do is right us a check for the last month and when someone moves in, which I guarantee, I promise they will, you will get at least $2k back from the last month's rent." I in turn asked if this was a sure thing, is this truly a guarantee. I was told once again by the employee that without a doubt, 100% I will get my money back.If the employee had told me that this is not guaranteed, and that I might not get the money back, I would have stayed in the apartment for the last month and not moved out sooner.The issue is that the employee's guarantee and promise caused me to make a decision. The employee had no right to be promising me such things, but she did and I made a decision based upon her promises.I completely understand you are responsible for your entire lease. BUT, if an employee of the apartment ensures you that you can move out sooner and get your money back because they will 100% fill the unit then the blame falls on the employee. Now I am out $2k because I was promised something I should not have been promised. I was flat out lied to. This is completely unacceptable.

Regards,

Review: I wished to back out of a lease after giving the deposit, but before I moved in because I felt unsafe and uncomfortable moving in after I had the move-in inspection. Since I never moved in, I am requesting a reasonable refund of the deposit. I contacted the manager, [redacted], who said she would speak to her supervisor, but she failed to follow-up when I called back and left messages.Desired Settlement: Refund of amount paid by cashier's check ($1895)

Business

Response:

Resident took possession of unit and signed lease before communicating she no longer wanted to reside there. Mackenzie Prieto spoke with Ms. [redacted] last week and directed her to talk with the collections department to discuss further. in the event she did not get their contact information, please see below. they will be able to discuss this matter with her. Collections Dept. contact #: [redacted]Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have followed up with both [redacted] and the collections department, with no acceptable resolution. I was told the apartment has been rented out, but I have not been able to speak to a representative in the collections department to settle and confirm the reimbursement. I have left messages and have yet to receive any return calls. The telephone number provided does not connect me to any representative. I wish to speak with someone who can confirm the reimbusement process.

Regards,

Business

Response:

[redacted] has been in contact with [redacted] the Resident Relations Coordinator, regarding the refund check. Check was mailed to [redacted] on Thursday 7/30/15. Resident should be receiving check shortly if she has not already. Thank you,

Review: I paid a deposit of $200 plus $40 non-refundable fee on an apartment with the understanding that I would have a certain time period to make up my mind about it (I have an email specifying this). I did not take the apartment and have repeatedly asked for a refund of the $200 but have not received it. My contact was [redacted] for the Casa Ciento apartments.Desired Settlement: I would like my $200 refunded ASAP.

Consumer

Response:

Thank you for your email response.To clarify, the other complaint against the same business (Arnel Management) was done by me too, but erroneously I put the agent's name instead of mine in place of the consumer. Only the complaint from me is valid.Apologies for the inconvenience.Best wishes,[redacted]

Business

Response:

Response to Complaint #[redacted]Management sent Customer his check in a timely manner; however, it was mailed to the wrong address. Customer gave correct address and check was re-mailed to him on 12/3/14. Customer cashed check on 12/8/14. Matter has been addressed and is now closed out.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your intervention.

Regards,

Review: I been living in [redacted] since 2012. Last year May 2015 I renewed my lease since my wife got pregnant we did not wanted any hassle with moving. during renew our lease we notify manager that we have Rats issue. We have so many Rats keep coming into our house. as well as she also told us this situation they will take seriously so they'll send inspection guy and have it close all unnecessary exit.

A manager asked us to sign Bug-out form so Bug-guy can come in look at into and put some trap. As they did put trap but Rats was big so small trap didn't work so they came back and put big trap.

Rats got caught but Rats are keep coming from some place so after we complain they put another trap.

They just send Maintenance guy to inspect instead inspection guy after six month but in the mean time we had to change Trap and so far we caught 7-8 Rats. we moved all our stuff and have that maintenance guy to inspect. he filled few gaps and left but still Rats were keep coming and running on kitchen and Oven.

We made dinner so many times in Oven and it's been 3-4 times we caught dead Rats underneath of Oven after they start smelling. I told Mr. [redacted] that we been eating unhealthy food where Rats are dead underneath of oven and his exact response was, it's ok since oven heat all germs is going to be dead so it's not unhealthy.

We just had new born baby in December 24, 2015 but our baby got infection and my daughter were in NICU so we notify Property Manager that we have serious problem.

After visit to leasing office he told us he'll personally visit to our apartment and check on 01/05/2015 but he did not come so we called Mr. [redacted] again and he came next day. We showed them all the problems we having with Rats.

He told us he'll send another inspection guy again we ask Mr. [redacted] to give us another apartment until problem solved because we have new born baby and we been dealing with problem since 8-9 months and still we have rats issue.Desired Settlement: We been dealing with Rats issue since we renew lease. We kept our patience and wait for them to solve.

Manager excuse is Rats are small and they can come from any where as well as according to Mr. [redacted], if we cook in Oven and Oven heat can kill dead Rats Germs so it's not unhealthy.

When they asked us we were ok to move to another apartment but they keep delaying so our lease will end in same apartment.

We don't want to deal with Rats issue where they have unprofessional people working who can't solve our Problems in timely manner.

This apartment is Unhealthy environment specially for new born baby. We want to end our lease early and move to some place where our newborn baby stay healthy.

Business

Response:

The Resident Manager, Executive Manager and Maintenance Supervisor went to the resident's unit to conduct another thorough

inspection on 2/25/16. They noticed a small hole behind the

stove in the kitchen. Maintenance patched the hole and put a wire mesh behind the drywall to

secure the hole. They also checked in all the cabinets to make sure there were no other

holes. Management requested that the resident contact them immediately with any future concerns. Resident claimed that the only activity they have had was in the kitchen and issue should be rectified with the patching of the hole. They agreed to notify management if there were any new developments beyond that date.

Management offered to transfer residents once again but they declined the offer. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Sir/Mam, We been leaving in this apartment since May 2013 and I have been good tenant and always paid Rent on time. As we mention that we been dealing with the Rats Problems since Last Year May 2015 when we signed our lease. We notified leasing office several times.Today's date 03/03/2016 I went to leasing office and I paid my rent on time like always and Mr. [redacted] asked me if I still have any Rats issue after they patch the whole behind Oven. I told Mr. [redacted] that I am not sure but hopefully I won't see any Rats but just now around 08:30 pm on date 03/03/2016 I went to Kitchen and saw Rats Poop on Kitchen near my Baby's washed Feeding Bottle.we asked you Mr. [redacted] in December 2015 after my baby's born because we had issue with Rats and my daughter got sick and she was in NICU for 7 Days in [redacted] Hospital. we wanted to change our apartment up-stair so won't have any Rats issue but Mr. [redacted] never responded to us nor gave us anything in writing even though we already mention about our new born baby's health. Even though in Last visit we told them we waited long enough and you still have fixed our problem nor gave us any respond and Mr. [redacted] said he didn't hear anything from Management that's the only answer he gave us in last 3 months of waiting.in last visit he brought a maintenance guy to patch the hole but he never send any House inspection till now. we always have to move our furniture when maintenance guys come for patch. and this apartment in uninhabitable and they can't fix when they lease this apartment. they suppose to fix it and inspect carefully before they lease to someone else.This leasing company is delaying their decision on purpose to give us another apartment so eventually we have to finish our lease in same apartment.I have attached the all Rats we caught after we realized that they are not fixing our problems.I have also attached pics of Rats poop near my Baby's Washed bottle.Note: We have new born baby and we are really concern now after finding Rats poop near her bottle. they kept delayed on purpose so we have to finish our lease in same apartment but we will not accept this type of unprofessional-ism were we pay rent on time so expect that place to be healthy and livable and get our problems solved on time. Thank you[redacted]

Business

Response:

Good day, Management inspected resident's unit on March 11, 2016 along with the Pest control company after obtaining Permission to enter from the resident. They proceeded to the kitchen where they found both the sliding glass door and the sliding screen door open. Management reached out to resident to communicate that leaving both doors wide open creates a very high probability of bugs or rodents entering and exiting their unit.

On Mach 15, 2016, Management sent a letter to resident reiterating a conversation that transpired earlier that day between resident and the Executive Manager, wherein she informed them of the option to be released from their lease with no penalties of a lease break, OR to transfer to a different unit on the property.Resident(s)

admitted that they do leave both their screen and sliding glass door open.

They added that they would try to stop doing so. They were told if they continue doing this

they would continue to have an issue. Residents have once again declined to transfer to a new unit or move

out of the unit.

Thank you,

Review: I applied for an apartment and left a holding deposit of $200. When I did not qualify for the apartment (on or around July 27, 2015) I was told that my deposit would be mailed to me in 21 business days. I provided the address that I wanted it to be sent to due to being in the process of moving in the next 30 days or so. I was told on several occasions by Homestead Property staff ([redacted]) and corporate staff ([redacted]) that the check was sent. I have continued to be patient and offered to drive to the office to pick up the check since they had mailed it to the wrong address according to them. I asked for a call back of when it would be convenient for corporate and have yet to get a response in 3 weeks. I have left several voicemails and have not been issued my holding deposit.Desired Settlement: I would like my holding deposit back as soon as possible.

Business

Response:

Applicant's check was mailed out originally to address given but applicant did not receive it and check was never returned to our business. Applicant provided updated address and a new check is being re-issued. Applicant has the option of picking it up next week otherwise the check will be mailed to the new address provided. Should applicant request a pick up, she will need to notify the Resident Relations Coordinator at 714[redacted].Thank you

Review: These payments are being made due to a lease that I needed to break regarding health concerns. I have been paying a debt to Arnel Management since I believe 2012. I have been paying $100 a month and at times have found myself out of work and unable to pay and they did work with me but I have always communicated with them during those time and at all other times made my monthly payments. In the past year though I have found it very hard to reach them via phone and have received no responses back via email. The assistant to the head of the collections department has refused to communicate with me via email or phone since the end of the October. This was due to a conversation we had in which she tried to accuse me of changing my banking information (which I had not done) and before ending the conversation told me that going forward I need to speak with her superior. I emailed her shortly after that conversation asking for statements which I had not received for over a year. She never responded. They continued to automatically withdraw funds from my account. In December I called to request funds be withdrew from my account early and her superior did answer the phone, at that time I asked for an electronic statement for that month and to be sent monthly statements going forward. I never received either. They have continued to withdraw the funds from my account. I am unhappy with continuing to pay a bill that at this point I feel like I have no record of and dealing with this company's unprofessional staff members. They never proved to me that nobody rented the apartment within the 3 months of my leaving according to their policy and now they are being defiant by refusing to inform me of my balance. They are difficult to get into contact with and when you finally do speak with someone the attitude and tone is very impolite.Desired Settlement: I would like to no longer have to do business with this company. I don't feel their information is trustworthy at this point, considering they have not sent me a statement in over a year and have not sent one since I requested in October. If that cannot happen then I would like a statement and negotiate a pay off with this business.

Business

Response:

Good day,Management updated their records with the address provided on this Revdex.com complaint for Ms. [redacted], as the address on file was different. A copy of the debtor history and payment reminder were mailed to this address. All future payment reminders will be sent there as well. Should Ms. [redacted] need any further assistance she will need to contact the Collections Department at [redacted] and speak with [redacted].Thank you,

Review: My husband and I applied for a 2 bedroom apartment in Alicia Plaza Apartments in Laguna Hills, Ca. (part of Arnel Corp.) in February 17th, it took 7 days for them to let us know that we weren't approved without a cosigner, at the moment we didn't find anybody to do that for us, so we were declined, we paid $240.00 for deposit and 2 applications ($40.00 dlls. each), they're not returning $80.00 and even though it is not fair, we're still waiting for the difference ($160 Dlls.) I've been calling first the office at Alicia Plaza Apartments, they gave me the phone number (714) 4815100, they connected me with Miss [redacted], but she is never available and so nobody answers that extension. We are very upset with this situation, we know it is not a lot of money but it is not acceptable for them to take somebody's money and never return it. It is NOT theirs, please help out with this situation, we need our refund check ASAP. Thank you. [redacted] N.Desired Settlement: To send me immediatly a $160 dlls. check.

Business

Response:

Resident received check and cashed the check on 5/5/14.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution resolved the problem in part, I don't understand why it took them two months to give me back my refund check if they promised me the check in 21 days in February 22. I understand there isn't much I can do now, after they made me wait this long, after all I have my check now, but they need to resolve this matters a lot quicker.

Regards,