I entered a complaint against Autosport Honda about two months agoRecently I was contacted by the general manager, Eric, who resolved the problemHe issued a refund check to me for the overpaymentI received the check in the mailThe complaint number was [redacted] Thanks Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
After speaking with my team after first hearing of the issue, it was apparent to me that I should reach out to [redacted] I did and after speaking to her I asked that we receive full documentation of parts purchased to evaluate issuing a creditTo date I have not received any detailed invoices It is hard to issue credit based on bank account transaction snapshots of a cell phone screen (which was provided by [redacted] )As far as compensation for travel time, and emails, that is a ridiculous request, insulting as well, and forces me to question the validity of all previous claimsThank you
My name is Steven L***, I am the VP of the Autosport Group, owner of Autosport Honda as well as its Dealer ManagerI have spoken with all parties mentioned but oneI will address the issues listed one at timeMy Finance Director at the dealership is processing a full refund of the GAP contractThe phone number on [redacted] *R business card is the correct number, I am not sure what issue there is thereMr L [redacted] is not in today and will be spoken to and his lack of professionalism in addressing the concerns of a client and well as our own processes will be addressed swiftly I am very sorry for the frustration and offer sincere apologies Thank You, Steven L***Vice PresidentThe Autosport Group
Complaint: ***
I am rejecting this response because: as explained in the complaint, and shown in supporting documentation, original receipts were physically handed to an individual in the service departmentMisplacement of those receipts while in the possession of Autosport employees is beyond my controlAutosport was advised that an attempt to secure additional copies from the auto parts store were made, but unsuccessfulScreen shots of debits were provided, upon request, as proof of amounts paidAdditional attempts to resolve the matter have been made via email and telephone but have gone unanswered by AutsportAn extraordinary period of time and effort has gone in to the resolution of this matter, and for all of those extra steps, we feel we should be compensatedThe issue could have been handled simply by Autosport arranging for the vehicle to be towed in the first placeWe have been lied to and manipulated and should be earning interest on the money we put out!
Regards,
*** ***
Good morning Sir, My name is Steven L***, I am the Vice President of The Autosport Group and owner of Autosport HondaI am sorry to hear about your experienceI saw the feedback on Facebook over the weekend as well but was rather tied up with family obligations and could not get back to you
until after I spoke with our team in the dealership this morning. To verify your assumption, your vehicle's brake pad thickness was within the Honda Certified Pre-Owned Vehicle Program's requirementsWe are not sure why the pad thickness is where it is after just 10k milesEither way, we want to take care of you and make sure your vehicle is safeI have no problem covering the $for the repairSomeone from our service department will be in touch with you.Thank you, Steven L***
After speaking with my team after first hearing of the issue, it was apparent to me that I should reach out to [redacted]. I did and after speaking to her I asked that we receive full documentation of parts purchased to evaluate issuing a credit. To date I have not received any detailed invoices....
It is hard to issue credit based on bank account transaction snapshots of a cell phone screen (which was provided by [redacted]). As far as compensation for travel time, and emails, that is a ridiculous request, insulting as well, and forces me to question the validity of all previous claims. Thank you.
I entered a complaint against Autosport Honda about two months ago. Recently I was contacted by the general manager, Eric, who resolved the problem. He issued a refund check to me for the overpayment. I received the check in the mail. The complaint number was [redacted]Thanks.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
My name is Steven L[redacted], I am the VP of the Autosport Group, owner of Autosport Honda as well as its Dealer Manager. I have spoken with all parties mentioned but one. I will address the issues listed one at time. 1. My Finance Director at the dealership is processing a full refund of the GAP...
contract. 2. The phone number on [redacted]R business card is the correct number, I am not sure what issue there is there. 3. Mr L[redacted] is not in today and will be spoken to and his lack of professionalism in addressing the concerns of a client and well as our own processes will be addressed swiftly. I am very sorry for the frustration and offer sincere apologies. Thank You, Steven L[redacted]Vice PresidentThe Autosport Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I would like to add that I will never be patronizing Autosport Honda again. My experience was not pleasant. I unknowingly purchased a vehicle with a blown head gasket on the engine and within a week I had to contribute towards the repairs. And, obtaining the title after my check cleared should not have been such ordeal. You can be sure that I will never return and I will be telling all my friends and family and social media contacts about my experiences and the poor quality of the vehicles sold at Autosport Honda of Bridgewater, NJ.
Regards,
[redacted]
I spoke with the client this morning. I will have a check cut immediately and sent out. That was explained. Internally I am determining how we failed to evaluate and acknowledge the lease balance, how we failed to communicate effectively with a resolution, and how we failed to meet the needs of our...
long-time client. I am not at all happy with how our dealership addressed any portion of this and I will rectify the situation internally. Thank You, Steven L[redacted]
[redacted] My name is Steven L[redacted], and I am the owner and Dealer Manager of Autosport Honda. I greatly apologize for the inconvenience regarding the sending of your title. I saw the social media comments yesterday and immediately spoke to Adam K[redacted] our General Sales Manager. he...
advised me that he spoke with you and provided you with [redacted] tracking number of the envelope that contains the title to your daughter's car. As to why it was not mailed last week, I will look into that but my initial inquiry leads me to believe that one of our office clerks was on vacation last week and some mail for which they were responsible did not make it out. That is no excuse at all, it's just the truth. Please advise me if there are any issues with receiving the [redacted] package today, and once again I offer sincere apologies on the delay. Best Regards, Steven L[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming the repairs are made correctly and the cost of $275 is covered by the Dealership as promised.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I entered a complaint against Autosport Honda about two months agoRecently I was contacted by the general manager, Eric, who resolved the problemHe issued a refund check to me for the overpaymentI received the check in the mailThe complaint number was [redacted] Thanks Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
After speaking with my team after first hearing of the issue, it was apparent to me that I should reach out to [redacted] I did and after speaking to her I asked that we receive full documentation of parts purchased to evaluate issuing a creditTo date I have not received any detailed invoices It is hard to issue credit based on bank account transaction snapshots of a cell phone screen (which was provided by [redacted] )As far as compensation for travel time, and emails, that is a ridiculous request, insulting as well, and forces me to question the validity of all previous claimsThank you
My name is Steven L***, I am the VP of the Autosport Group, owner of Autosport Honda as well as its Dealer ManagerI have spoken with all parties mentioned but oneI will address the issues listed one at timeMy Finance Director at the dealership is processing a full refund of the GAP contractThe phone number on [redacted] *R business card is the correct number, I am not sure what issue there is thereMr L [redacted] is not in today and will be spoken to and his lack of professionalism in addressing the concerns of a client and well as our own processes will be addressed swiftly I am very sorry for the frustration and offer sincere apologies Thank You, Steven L***Vice PresidentThe Autosport Group
Complaint: ***
I am rejecting this response because: as explained in the complaint, and shown in supporting documentation, original receipts were physically handed to an individual in the service departmentMisplacement of those receipts while in the possession of Autosport employees is beyond my controlAutosport was advised that an attempt to secure additional copies from the auto parts store were made, but unsuccessfulScreen shots of debits were provided, upon request, as proof of amounts paidAdditional attempts to resolve the matter have been made via email and telephone but have gone unanswered by AutsportAn extraordinary period of time and effort has gone in to the resolution of this matter, and for all of those extra steps, we feel we should be compensatedThe issue could have been handled simply by Autosport arranging for the vehicle to be towed in the first placeWe have been lied to and manipulated and should be earning interest on the money we put out!
Regards,
*** ***
Good morning Sir, My name is Steven L***, I am the Vice President of The Autosport Group and owner of Autosport HondaI am sorry to hear about your experienceI saw the feedback on Facebook over the weekend as well but was rather tied up with family obligations and could not get back to you
until after I spoke with our team in the dealership this morning. To verify your assumption, your vehicle's brake pad thickness was within the Honda Certified Pre-Owned Vehicle Program's requirementsWe are not sure why the pad thickness is where it is after just 10k milesEither way, we want to take care of you and make sure your vehicle is safeI have no problem covering the $for the repairSomeone from our service department will be in touch with you.Thank you, Steven L***
After speaking with my team after first hearing of the issue, it was apparent to me that I should reach out to [redacted]. I did and after speaking to her I asked that we receive full documentation of parts purchased to evaluate issuing a credit. To date I have not received any detailed invoices....
It is hard to issue credit based on bank account transaction snapshots of a cell phone screen (which was provided by [redacted]). As far as compensation for travel time, and emails, that is a ridiculous request, insulting as well, and forces me to question the validity of all previous claims. Thank you.
I entered a complaint against Autosport Honda about two months ago. Recently I was contacted by the general manager, Eric, who resolved the problem. He issued a refund check to me for the overpayment. I received the check in the mail. The complaint number was [redacted]Thanks.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
My name is Steven L[redacted], I am the VP of the Autosport Group, owner of Autosport Honda as well as its Dealer Manager. I have spoken with all parties mentioned but one. I will address the issues listed one at time. 1. My Finance Director at the dealership is processing a full refund of the GAP...
contract. 2. The phone number on [redacted]R business card is the correct number, I am not sure what issue there is there. 3. Mr L[redacted] is not in today and will be spoken to and his lack of professionalism in addressing the concerns of a client and well as our own processes will be addressed swiftly. I am very sorry for the frustration and offer sincere apologies. Thank You, Steven L[redacted]Vice PresidentThe Autosport Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I would like to add that I will never be patronizing Autosport Honda again. My experience was not pleasant. I unknowingly purchased a vehicle with a blown head gasket on the engine and within a week I had to contribute towards the repairs. And, obtaining the title after my check cleared should not have been such ordeal. You can be sure that I will never return and I will be telling all my friends and family and social media contacts about my experiences and the poor quality of the vehicles sold at Autosport Honda of Bridgewater, NJ.
Regards,
[redacted]
I spoke with the client this morning. I will have a check cut immediately and sent out. That was explained. Internally I am determining how we failed to evaluate and acknowledge the lease balance, how we failed to communicate effectively with a resolution, and how we failed to meet the needs of our...
long-time client. I am not at all happy with how our dealership addressed any portion of this and I will rectify the situation internally. Thank You, Steven L[redacted]
[redacted] My name is Steven L[redacted], and I am the owner and Dealer Manager of Autosport Honda. I greatly apologize for the inconvenience regarding the sending of your title. I saw the social media comments yesterday and immediately spoke to Adam K[redacted] our General Sales Manager. he...
advised me that he spoke with you and provided you with [redacted] tracking number of the envelope that contains the title to your daughter's car. As to why it was not mailed last week, I will look into that but my initial inquiry leads me to believe that one of our office clerks was on vacation last week and some mail for which they were responsible did not make it out. That is no excuse at all, it's just the truth. Please advise me if there are any issues with receiving the [redacted] package today, and once again I offer sincere apologies on the delay. Best Regards, Steven L[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming the repairs are made correctly and the cost of $275 is covered by the Dealership as promised.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]