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Arnica Heating & Air Conditioning, Inc.

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Reviews Arnica Heating & Air Conditioning, Inc.

Arnica Heating & Air Conditioning, Inc. Reviews (11)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Arnica Heating and Air replaced the [redacted] thermostat which was under the manufacture warranty for 5 years with one of our own White Rogers digital program thermostat which Arnica Heating and Air provided so not to delay the thermostat installation and stated that we would deal with the manufacturer,...

Pro 1 regarding the warranty.Arnica Heating and Air installed the thermostat at no cost to the customer and provided the labor at no additional cost to the customer as well.  The labor for the thermostat was covered for a 1 year warranty, and this issue arose after 3 years of being installed, but as a courtesy to the customer it was installed at no charge, for either the thermostat we provided from our stock, and for the labor.The customer agreed the complaint he made to Revdex.com should not have been made and it was a mistake on his part.  The complaint should be considered by Revdex.com as never brought against Arnica Heating and Air.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. To whom it May Concern, Please remove complaint #[redacted]. It appears that this complaint was in error. Their technician (Arnica Heating) returned after my complaint and diagnosed the problem as an electrical issue. The complaint filed was for warranty on the thermostat. It appears it was not a thermostat problem. They recommended an electrician and he fixed the problem for a reasonable fee. Thank you, [redacted]
Sincerely, [redacted]

I had my air conditioner repaired with this company and all within a great price! The technician who came to our house was knowledgeable as well as experienced. He showed up and repaired our Carrier AC for an awesome price! Highly satisfied and also recommend to all of my friends.

Great job! Arnica and the team are professionals as well as experienced. They were on time, on budget, and got the job done. Now our new Carrier ac is working just fine and my home is all clean and pollution free.

The expert team at Arnica Heating and Air Conditioning, Inc. was extremely professional and they completed the whole work on time. They installed our new air conditioning few months ago. I am really thankful to Arnica Heating and Air Conditioning, Inc. Highly recommended service.

Our furnace stopped working on one of the coldest days last year. The technician, from Arnica Heating and Air Conditioning, Inc. came out for the service call put through them within a couple of hours. Fixed the problem on time. Recommend them to all friends and family!

Arnica Heating and Air Conditioning, Inc. did a great job at my house with a new AC installation. The guys were very professional. I cannot say enough about this experience with them.

The expert team at Arnica Heating and Air Conditioning, Inc. was extremely professional and they completed the whole job wonderfully. My dad called them for boiler installation and we are so glad to have worked with them. Highly recommended service.

+1

Review: I had PRO 1 T715 thermostat professionally installed by Arnica Heating when I purchased a new furnace from them October 2012. The thermostat unit stopped working on 1/**/2015 (3 years). It has a manufacturer warranty covering it for 5 years. I contacted PRO 1 the manufacturer for a replacement unit. They said that they do not deal directly with homeowners and I have to contact the technician to replace it and it is covered. I then called the technician ARNICA HEATING and they said it was only covered under a 1 year warranty and they will charge me $325 (labor only) to replace it. He also said I can replace it myself. However, the only way for me to get it from them (ARNICA) is to pay the labor cost of $325 for them to send a technician to replace it for me. Therefore forcing me to pay $325 to replace a thermostat valued at $70-80 and still covered by warranty. I am very disappointed. I feel this is deceptive business practice by both [redacted] (the manufacturer) and ARNICA HEATING (the installer).Desired Settlement: I would like my [redacted] thermostat replaced. It is supposed to be covered under warranty for 5 years. I want a replacement PRO 1 T715 thermostat without being charged a mandatory $325 labor cost by the installers, ARNICA. ARNICA rep informed me that I can replace the unit myself.

Business

Response:

Arnica Heating and Air replaced the [redacted] thermostat which was under the manufacture warranty for 5 years with one of our own White Rogers digital program thermostat which Arnica Heating and Air provided so not to delay the thermostat installation and stated that we would deal with the manufacturer, Pro 1 regarding the warranty.Arnica Heating and Air installed the thermostat at no cost to the customer and provided the labor at no additional cost to the customer as well. The labor for the thermostat was covered for a 1 year warranty, and this issue arose after 3 years of being installed, but as a courtesy to the customer it was installed at no charge, for either the thermostat we provided from our stock, and for the labor.The customer agreed the complaint he made to Revdex.com should not have been made and it was a mistake on his part. The complaint should be considered by Revdex.com as never brought against Arnica Heating and Air.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. To whom it May Concern, Please remove complaint #[redacted]. It appears that this complaint was in error. Their technician (Arnica Heating) returned after my complaint and diagnosed the problem as an electrical issue. The complaint filed was for warranty on the thermostat. It appears it was not a thermostat problem. They recommended an electrician and he fixed the problem for a reasonable fee. Thank you, [redacted]

Sincerely, [redacted]

Review: 1/**/15 - Arnica heating called to assess no heat issue on residential rooftop heat pump. Service charge paid along with diagnoses that faulty switch was to blame. Switch replaced, heating worked periodically until 2/**/15. Cost of part is approx $50 was charged upwards of $500

2/**/13 - Arnica heating called back, to find switch board had fault, charged service fee of $190

2/**/15 - Arnica heating installed new switch board. Cost of part is $140 from distributor, was charged upwards of $600 then also paid the additional $190 service charge. Unit did not work, and was told the gas valve is now the problem.

Gas valve is a $50 part and am being told it would cost an additional $700 to fix...however no service charge is required on replacement of parts?

This company is excessively overcharging for parts, and adding service charges when they please.Desired Settlement: I have paid the $190 service charge for each of these occasions and that is accepted. However I do not expect to be overcharged so excessively on parts. I therefore require the excessive amounts to be refunded and only the true cost of the part plus tax to be paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Address: 1430 E Washington St, Petaluma, California, United States, 94954-3631

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