Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Sea Bird Publications had no written contract with me to print and charge me for their penny news printI refused to accept their harassing phone calls trying to collectWhen their goon came to my home to collect, I left him the proofs and a letter saying please remove me from these advertisementsI had to fly to Iowa for my grandmother as she was diagnosed with lung cancer and left these on my door stepHe left everything thereThere is NO binding contract to this and no reason for me to be sent to collections Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no legally binding agreement with myself and this company; therefore no reason for me to be sent to collectionsI want my name cleared with the debt collector and don't want to be contacted by Sea Bird Publications again
Regards,
*** ***
On 9/30/
*** *** bought an ad in Brown County's "Talk of the Town"She
was told it was going to print on 10/2/at noon and we would deliver the
finished publications the week of 10/5/and would pick up the check for the
$then or we accept credit cards tooShe
said that was fineShe left a
message on our voicemail on 10/5/which said, I changed my mind and want to
cancel." I called her as soon as I got in on the morning of 10/5/and
left her a message on her voicemail (since she didn't answer her phone) that I
was very sorry that I could not cancel an ad that was already printed on Friday
at noon and that I would be willing to set up a payment planShe never called
backI left her another message on 10/7/after my delivery person delivered
the publicationsHe tried to talk to her also and she hung up on himOn
10/8/I called and left her another message that I cannot take an ad out of
the paper once it's printed, but I can remove it from the online edition and
give her a discountShe called me on 10/8/and screamed at me to not call
her anymoreThere was not any mention of anything being inaccurate in her ad
or anything about a proofI am still willing to work everything out with her
but not give her a free ad since she ordered it and we can’t cancel an ad once
it’s printed
Here is the timeline of events regarding this customer account (our invoice #***) for $total due: On 7-26-2017, our sales rep Ginger B*** contacted *** *** with *** *** *** *** with an ad she had prepared for her. The ad was presented to
*** via phone, with the size ads available, the price of the different sizes and the distribution information regarding our *** *** *** ** *** *** publication. *** was advised that the publication would be in print and distribution would begin on 7-31-2017, the ad would run for the year in our print publication and it would be available on our on line publication shortly after. She chose to run the ad with us in a column size for a one- time charge for the year of $399.50. *** was also advised that the delivery person would come to her *** *** location which is the one she chose for delivery purposes and bring her some of the printed publications for her own use (she chose initially) , bring the invoice to her and pick up the payment at that time. Our delivery person arrived the week of 7-to her designated delivery address of *** *** with the copies of the printed publications per her request as well as the invoice. She was there and told our delivery person that she was unable to pay that day. Our delivery person called the office and had Ginger B*** talk to *** at that time. *** explained to Ginger that her grandmother had died and she had extra expenses of airline tickets on her credit card and did not have the funds to pay with it. *** gave our delivery person her *** *** address (residence) and asked him to come there to pick up a check the following morning which she was going to leave for him. When our delivery person arrived at the address, there was no check available and she had apparently left to go to the family members funeral. A voice message was left for *** on 8-with no response, on 8-with no response and on 8-with no response. A past due reminder was mailed on 8-to her at each of the addresses (*** *** and *** ***), no response, an overdue letter for payment was mailed to each location on 9-with no response. A voice message was left for her on 10-with no response. A day notice for payment was mailed to each address on 10-17. We received a letter from her dated 9-but envelope was stamped 10-as mailing date saying she wasn’t going to pay and that we should stop invoicing her. I can provide copies of each and all correspondence if you desire. Ginger B*** left a voice message for *** on 10-which was never responded to. Her account was then sent to our collection agency on 10-31-17. Please feel free to contact me for further information and/or documentation. Sharon M***Accounts ReceivableSea Bird PublicationsNilles Road Ste BFairfield, Oh
Verbal contracts are binding. As our original response indicated, she was told the publication would be in print when it was delivered to her. We do not have the capacity to remove a print ad once it is printed.2. The "goon" she referred to is our delivery contractor who was sent by us per HER request to bring her invoice and the copies of the publication for her own use as she requested to the secondary address and to pick up her check for payment. As our first response indicated, she changed from paying with her credit card on delivery to the check option due to her family emergency
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Sea Bird Publications had no written contract with me to print and charge me for their penny news printI refused to accept their harassing phone calls trying to collectWhen their goon came to my home to collect, I left him the proofs and a letter saying please remove me from these advertisements. I had to fly to Iowa for my grandmother as she was diagnosed with lung cancer and left these on my door stepHe left everything thereThere is NO binding contract to this and no reason for me to be sent to collections
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Sea Bird Publications had no written contract with me to print and charge me for their penny news printI refused to accept their harassing phone calls trying to collectWhen their goon came to my home to collect, I left him the proofs and a letter saying please remove me from these advertisementsI had to fly to Iowa for my grandmother as she was diagnosed with lung cancer and left these on my door stepHe left everything thereThere is NO binding contract to this and no reason for me to be sent to collections Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no legally binding agreement with myself and this company; therefore no reason for me to be sent to collectionsI want my name cleared with the debt collector and don't want to be contacted by Sea Bird Publications again
Regards,
*** ***
On 9/30/
*** *** bought an ad in Brown County's "Talk of the Town"She
was told it was going to print on 10/2/at noon and we would deliver the
finished publications the week of 10/5/and would pick up the check for the
$then or we accept credit cards tooShe
said that was fineShe left a
message on our voicemail on 10/5/which said, I changed my mind and want to
cancel." I called her as soon as I got in on the morning of 10/5/and
left her a message on her voicemail (since she didn't answer her phone) that I
was very sorry that I could not cancel an ad that was already printed on Friday
at noon and that I would be willing to set up a payment planShe never called
backI left her another message on 10/7/after my delivery person delivered
the publicationsHe tried to talk to her also and she hung up on himOn
10/8/I called and left her another message that I cannot take an ad out of
the paper once it's printed, but I can remove it from the online edition and
give her a discountShe called me on 10/8/and screamed at me to not call
her anymoreThere was not any mention of anything being inaccurate in her ad
or anything about a proofI am still willing to work everything out with her
but not give her a free ad since she ordered it and we can’t cancel an ad once
it’s printed
Here is the timeline of events regarding this customer account (our invoice #***) for $total due: On 7-26-2017, our sales rep Ginger B*** contacted *** *** with *** *** *** *** with an ad she had prepared for her. The ad was presented to
*** via phone, with the size ads available, the price of the different sizes and the distribution information regarding our *** *** *** ** *** *** publication. *** was advised that the publication would be in print and distribution would begin on 7-31-2017, the ad would run for the year in our print publication and it would be available on our on line publication shortly after. She chose to run the ad with us in a column size for a one- time charge for the year of $399.50. *** was also advised that the delivery person would come to her *** *** location which is the one she chose for delivery purposes and bring her some of the printed publications for her own use (she chose initially) , bring the invoice to her and pick up the payment at that time. Our delivery person arrived the week of 7-to her designated delivery address of *** *** with the copies of the printed publications per her request as well as the invoice. She was there and told our delivery person that she was unable to pay that day. Our delivery person called the office and had Ginger B*** talk to *** at that time. *** explained to Ginger that her grandmother had died and she had extra expenses of airline tickets on her credit card and did not have the funds to pay with it. *** gave our delivery person her *** *** address (residence) and asked him to come there to pick up a check the following morning which she was going to leave for him. When our delivery person arrived at the address, there was no check available and she had apparently left to go to the family members funeral. A voice message was left for *** on 8-with no response, on 8-with no response and on 8-with no response. A past due reminder was mailed on 8-to her at each of the addresses (*** *** and *** ***), no response, an overdue letter for payment was mailed to each location on 9-with no response. A voice message was left for her on 10-with no response. A day notice for payment was mailed to each address on 10-17. We received a letter from her dated 9-but envelope was stamped 10-as mailing date saying she wasn’t going to pay and that we should stop invoicing her. I can provide copies of each and all correspondence if you desire. Ginger B*** left a voice message for *** on 10-which was never responded to. Her account was then sent to our collection agency on 10-31-17. Please feel free to contact me for further information and/or documentation. Sharon M***Accounts ReceivableSea Bird PublicationsNilles Road Ste BFairfield, Oh
Verbal contracts are binding. As our original response indicated, she was told the publication would be in print when it was delivered to her. We do not have the capacity to remove a print ad once it is printed.2. The "goon" she referred to is our delivery contractor who was sent by us per HER request to bring her invoice and the copies of the publication for her own use as she requested to the secondary address and to pick up her check for payment. As our first response indicated, she changed from paying with her credit card on delivery to the check option due to her family emergency
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Sea Bird Publications had no written contract with me to print and charge me for their penny news printI refused to accept their harassing phone calls trying to collectWhen their goon came to my home to collect, I left him the proofs and a letter saying please remove me from these advertisements. I had to fly to Iowa for my grandmother as she was diagnosed with lung cancer and left these on my door stepHe left everything thereThere is NO binding contract to this and no reason for me to be sent to collections
Regards,
*** ***