Initial Business Response /* (1000, 5, 2014/09/16) */
We did do work at mr *** house on 7/10/
we replaced hose bibbs and we tried to auger the outdoor sidewalk drain but we could not cause we were going to damage our sewer equipment and we offered Mr *** we could camera and see what
the obstruction was and the customer refusedThe kitchen sink he wanted puttied, clamped down and caulkedI offered a credit for a future service
call for the sink clips that were not completed
the customer refused
I was told on the phone by *** *** that if I refused to give him ALL of his money back then he would start reporting my company to a complaint site a dayMr *** wanted to have a free service and thats not what he got and now he is upset about itThere is no way that we are going to make this customer happy
Initial Business Response /* (1000, 5, 2014/09/16) */
We did do work at mr *** house on 7/10/
we replaced hose bibbs and we tried to auger the outdoor sidewalk drain but we could not cause we were going to damage our sewer equipment and we offered Mr *** we could camera and see what
the obstruction was and the customer refusedThe kitchen sink he wanted puttied, clamped down and caulkedI offered a credit for a future service
call for the sink clips that were not completed
the customer refused
I was told on the phone by *** *** that if I refused to give him ALL of his money back then he would start reporting my company to a complaint site a dayMr *** wanted to have a free service and thats not what he got and now he is upset about itThere is no way that we are going to make this customer happy