Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ We did do work at mr [redacted] house on 7/10/ we replaced hose bibbs and we tried to auger the outdoor sidewalk drain but we could not cause we were going to damage our sewer equipment and we offered Mr [redacted] we could camera and see what the obstruction was and the customer refusedThe kitchen sink he wanted puttied, clamped down and caulkedI offered a credit for a future service call for the sink clips that were not completed the customer refused I was told on the phone by [redacted] that if I refused to give him ALL of his money back then he would start reporting my company to a complaint site a dayMr [redacted] wanted to have a free service and thats not what he got and now he is upset about itThere is no way that we are going to make this customer happy
Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ We did do work at mr [redacted] house on 7/10/ we replaced hose bibbs and we tried to auger the outdoor sidewalk drain but we could not cause we were going to damage our sewer equipment and we offered Mr [redacted] we could camera and see what the obstruction was and the customer refusedThe kitchen sink he wanted puttied, clamped down and caulkedI offered a credit for a future service call for the sink clips that were not completed the customer refused I was told on the phone by [redacted] that if I refused to give him ALL of his money back then he would start reporting my company to a complaint site a dayMr [redacted] wanted to have a free service and thats not what he got and now he is upset about itThere is no way that we are going to make this customer happy