Arnie's Garage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no legally binding agreement with myself and this company; therefore no reason for me to be sent to collections. I want my name cleared with the debt collector and don't want to be contacted by Sea Bird Publications again.
Regards,
[redacted]

On 9/30/
[redacted] bought an ad in Brown County's "Talk of the Town"She
was told it was going to print on 10/2/at noon and we would deliver the
finished publications the week of 10/5/and would pick up the check for the
$then or we accept credit cards tooShe
said that was fineShe left a
message on our voicemail on 10/5/which said, I changed my mind and want to
cancel." I called her as soon as I got in on the morning of 10/5/and
left her a message on her voicemail (since she didn't answer her phone) that I
was very sorry that I could not cancel an ad that was already printed on Friday
at noon and that I would be willing to set up a payment planShe never called
backI left her another message on 10/7/after my delivery person delivered
the publicationsHe tried to talk to her also and she hung up on himOn
10/8/I called and left her another message that I cannot take an ad out of
the paper once it's printed, but I can remove it from the online edition and
give her a discountShe called me on 10/8/and screamed at me to not call
her anymoreThere was not any mention of anything being inaccurate in her ad
or anything about a proofI am still willing to work everything out with her
but not give her a free ad since she ordered it and we can't cancel an ad once
it's printed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Sea Bird Publications had no written contract with me to print and charge me for their penny news print. I refused to accept their harassing phone calls trying to collect. When their goon came to my home to collect, I left him the 25 proofs and a letter saying please remove me from these advertisements. I had to fly to Iowa for my grandmother as she was diagnosed with lung cancer and left these on my door step. He left everything there. There is NO binding contract to this and no reason for me to be sent to collections.
Regards,
[redacted]

1. Verbal contracts are binding.  As our original response indicated, she was told the publication would be in print when it was delivered to her.  We do not have the capacity to remove a print ad once it is printed.2.  The "goon" she referred to is our delivery contractor who was sent by us per HER request to bring her invoice and the 25 copies of the publication for her own use as she requested to the secondary address and to pick up her check  for payment.  As our first response indicated, she changed from paying with her credit card on delivery to the check option due to her family emergency.