Arnitex

Revdex.com: [redacted] is quite wrong in his statement that these " road samples" are commonly given out to clients They are intended for continuing use by the sales agent and are the property of the supplier "Memo" or "Loan" samples are given out to customers Additionally only a small number of these samples have been returned to us [redacted] needs to either return the bulk of these samples to us or to pay for the cost of replacement In a recent email from [redacted] , he denied that he every recieved these full sets of road samples However I have full documentation that he requested these quantities and that I did supply them to him I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I was sorry and surprised to read of ***'s complaint*** *** is a supplier, and Arnitex acted as a NY area representative for ***'s product, a collection called ARCHIVE for a period of
month in 2012-
All large showroom display samples in our direct control were promptly returned to *** ***
*** *** is complaining about fabric swatches (typically 17"x17" or 27"x27") which the sales representatives use to show clients
It is unreasonable to expect all of these samples to be returned as they are often loaned to clients in the hope to generate sales
it is industry standard that these "road samples" are issued every season to the sales force and are not expected to be returnedThey are usually not accounted for and universally treated as consumable
We have retuned a large number of these small samplesFurthermore, it is our position that all efforts have been made and will continue to be made to return what samples we manage to get back from clients and representatives, as repeated numerous times to *** ***
Just last week additional samples were returned by a representative and were promplty sent back

Revdex.com:
[redacted] is quite wrong in his statement that these " road samples" are commonly given out to clients.  They are intended for continuing use by
the sales agent and are the property of the supplier.  "Memo" or "Loan" samples are given out to customers.  Additionally only a small number
of these samples have been returned to us.  [redacted] needs to either return the bulk of these samples to us or to pay for the cost of
replacement.  In a recent email from [redacted], he denied that he every recieved these 4 full sets of road samples.  However I have full
documentation that he requested these  quantities and that I did supply them to him.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Arnitex LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Review: Arnitex broke the terms of their contract and has subsequently failed toreturn to us items that were consigned to them. I have made numerous attempts over a 2 month period to have my items returned or replacementcost paid. As of now only a very small portion has been returned. Arnitex owes me 94 road samples. These samples have a cost of $35.00each ( a total of $3290.00).Desired Settlement: I would like to have all of my consigned items returned or to be paid$3290.00 paid to me.

Business

Response:

I was sorry and surprised to read of [redacted]'s complaint. [redacted] is a supplier, and Arnitex acted as a NY area representative for [redacted]'s product, a collection called ARCHIVE for a period of 12 month in 2012-2013.

All large showroom display samples in our direct control were promptly returned to [redacted].

[redacted] is complaining about fabric swatches (typically 17"x17" or 27"x27") which the sales representatives use to show clients.

It is unreasonable to expect all of these samples to be returned as they are often loaned to clients in the hope to generate sales.

it is industry standard that these "road samples" are issued every season to the sales force and are not expected to be returned. They are usually not accounted for and universally treated as consumable.

We have retuned a large number of these small samples. Furthermore, it is our position that all efforts have been made and will continue to be made to return what samples we manage to get back from clients and representatives, as repeated numerous times to [redacted].

Just last week additional samples were returned by a representative and were promplty sent back.

Consumer

Response:

[redacted] is quite wrong in his statement that these " road samples" are commonly given out to clients. They are intended for continuing use by

the sales agent and are the property of the supplier. "Memo" or "Loan" samples are given out to customers. Additionally only a small number

of these samples have been returned to us. [redacted] needs to either return the bulk of these samples to us or to pay for the cost of

replacement. In a recent email from [redacted], he denied that he every recieved these 4 full sets of road samples. However I have full

documentation that he requested these quantities and that I did supply them to him.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Arnitex LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,