Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is a very strange response as the man sent to my home, Richard M***, did in fact, agree that this piece of furniture is not adjustable for the seating in an upright position as well as extremely difficult to put foot rest back into place MrM [redacted] also agreed this furniture is not as it should be comparing to a La Z Boy No mention of La Z Boy was ever mentioned in comparison, other than we placed our year old recliner rocker in the trash to replace with a new piece of furniture, which we preferred a loveseat There is only one way to raise the foot rest and must manually kick, as hard as possible, to close the foot rest I, myself, as well as granddaughter, who is years old, mother who is and spouse, all agree in the difficulty to close this foot rest to get off of this piece of furniture Having this piece for only a week, when I called Arnold Furniture, the salesman, Michael M***, immediately disputed this fact as well as stated the tags must have fallen off during delivery Not until I contacted the Revdex.com did I receive the tags describing this piece as no adjustments are available After only a few weeks, it is definite to place foot rest down without actually hard kicking over & over until closed The reply from MrM [redacted] does not match his statement at my home on Saturday, 12/30/17, with myself and spouse as witness The discrepancy in repairman's opinion of inspection is certainly different that we witnessed, as he agreed fault in this piece of furniture, that yes, we free willingly purchased I would like a refund and return this defective piece immediately as to constant kicking foot rest closed will certainly deteriorate the material as well as is not for any style or manufacturer of furniture
Monday, February 5, 2018Jennifer, Reference number [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, Pa15220Dear Jennifer, Reference number [redacted] I called Mrs [redacted] on February 2nd and left her a message about inspecting her furnitureI called again on February and told Mrs [redacted] that I would come up and inspect her furnitureShe wanted my 84-year-old mother to inspect her furnitureI explained to her that my 84-year-old mother wasn't going to look at the loveseatI offered my service, she declined, saying what is the point! My response was, this is what you requested in the letter, having someone from our store to sit on your furnitureMrs [redacted] then said forget it, lesson learned, and she will never recommend our store to anyoneI offered my services to Mrs [redacted] again, asking her to talk it over with her husband, and please call me back with in the hourI called back ninety minutes later with no answer.Sincerely, MICHAEL M***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is a very strange response as the man sent to my home, Richard M***, did in fact, agree that this piece of furniture is not adjustable for the seating in an upright position as well as extremely difficult to put foot rest back into place MrM [redacted] also agreed this furniture is not as it should be comparing to a La Z Boy No mention of La Z Boy was ever mentioned in comparison, other than we placed our year old recliner rocker in the trash to replace with a new piece of furniture, which we preferred a loveseat There is only one way to raise the foot rest and must manually kick, as hard as possible, to close the foot rest I, myself, as well as granddaughter, who is years old, mother who is and spouse, all agree in the difficulty to close this foot rest to get off of this piece of furniture Having this piece for only a week, when I called Arnold Furniture, the salesman, Michael M***, immediately disputed this fact as well as stated the tags must have fallen off during delivery Not until I contacted the Revdex.com did I receive the tags describing this piece as no adjustments are available After only a few weeks, it is definite to place foot rest down without actually hard kicking over & over until closed The reply from MrM [redacted] does not match his statement at my home on Saturday, 12/30/17, with myself and spouse as witness The discrepancy in repairman's opinion of inspection is certainly different that we witnessed, as he agreed fault in this piece of furniture, that yes, we free willingly purchased I would like a refund and return this defective piece immediately as to constant kicking foot rest closed will certainly deteriorate the material as well as is not for any style or manufacturer of furniture
Monday, February 5, 2018Jennifer, Reference number [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, Pa15220Dear Jennifer, Reference number [redacted] I called Mrs [redacted] on February 2nd and left her a message about inspecting her furnitureI called again on February and told Mrs [redacted] that I would come up and inspect her furnitureShe wanted my 84-year-old mother to inspect her furnitureI explained to her that my 84-year-old mother wasn't going to look at the loveseatI offered my service, she declined, saying what is the point! My response was, this is what you requested in the letter, having someone from our store to sit on your furnitureMrs [redacted] then said forget it, lesson learned, and she will never recommend our store to anyoneI offered my services to Mrs [redacted] again, asking her to talk it over with her husband, and please call me back with in the hourI called back ninety minutes later with no answer.Sincerely, MICHAEL M***