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Arnold Inspection Services, Inc.

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Arnold Inspection Services, Inc. Reviews (1)

An inspection with Arnold Inspection Services on 12/15/14 was completed prior to the purchase of the home we were in process to purchase. The findings of the inspection report were such that we proceeded with the purchase of the house at near asking price. We have since discovered that the home has significant structural issues regarding the support to the floor in a few areas. The structural issues are clearly visible per the contractor's and structural engineers that have assessed the extent of the issue. The inspector from Arnold Inspection services claims that the area was unaccessible to observe, yet there are pictures within the original report that place him in the area of the issues. Furthermore the report states no structural issues noted with foundation or subfloor. Had we known of these issues we would have either not purchased the house or made an offer to purchase that reflected the cost to repair the structural issues.Product_Or_Service: Home inspection ReportAccount_Number: [redacted]Desired SettlementWe are requesting the Arnold Inspection Services engage in resolution the yields all repairs necessary per our contractor's bid for services.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]When I contracted to do a Limited Visual Inspection in December of 2014 on the property, the house was occupied. There were items and personal property in the house that prevented full review of several areas. The sub-area crawl space was being used as a storage area by the owners. Several sections of the sub-area were not readily accessible and obstructed from access by items and blocked from my view. I wrote in my report that the sub-area was partially viewed. In July of 2015, I first was made aware that the new buyers of the house felt there was an issue that I did not make them aware of. I returned to the house within a day of being notified. The crawl space now was cleaned out, items that were blocking my view had been removed and all areas were accessible. I now could see that there were framing issues. I told the buyers that my report stated that the crawl space was only partially observed. That I could not fully view it due to items blocking my view. I thought that the issue was resolved until I was emailed by the buyer at the end of October 2015, now asking me to pay to rebuild his sub-floor. I told them that the State of Nevada restricts inspectors from entry under floor crawl spaces when access is obstructed or not ready accessible. Certified inspectors are not required to move or disturb any item including, without limitation, insulation, personal items, panels, furniture, equipment, plants, soil, snow, ice, or other debris. The buyer still felt that I was responsible, so I contacted my insurance company at the end of October and have now turned the issue over to them for their review. They should be getting back to me by November the 12th with there decision. Respectfully,[redacted] Consumer Response I am sorry to hear that Arnold Inspection Services doesn't feel as if they were unable to access the crawl space. In the original inspection report there are multiple pictures from deep within the crawl space indicating their presence in the crawl space during their original inspection. The structural issues missed with our house are clearly visible from the entry point used to access the crawl space. Also, the sagging kitchen floor should have been a clue that further inspection was necessary. The Inspector noted upon second visit to the house that he should've noticed the sagging floor and the issues with the floor structure. Furthermore he offered to refund the price of inspection. This offer was declined because that was not the resolution we were seeking. It is our feeling that the inspection missed items that would normally be found during an inspection such as the one Arnold Inspection Services was able to complete. We have had a structural engineer and two separate contractors out to assess the issue. All parties are in agreement that the initial inspection and subsequent report failed to acknowledge significant structural issues with our property. Our kitchen floor is sagging and it is the contractors feeling that the structural issues could progress to the point of failure. Should that event occur this house would be rendered unlivable and that situation would place my family at risk. I am requesting that you pay the quoted fee by our contractor to repair the structural issue. Arnold Inspections has accepted that they missed these findings. The claim that they were unable to access the crawl space is not true. We are pleased that Arnold Inspections has turned the case over to their insurance company provided the insurance company takes action to resolve this issue. Respectfully,[redacted]Final Business Response Both myself and [redacted] and [redacted] came to an agreement to settle on the complaint that they brought to your office. We reached an acceptable agreement on November 19th. My insurance was not involved in the settlement.Thank you, Inspector [redacted]Arnold Inspection Services Inc.Nevada Association of Certified Real Estate InspectorsMember - Revdex.com of Northern Nevada[redacted]Cell (775) [redacted]Fax (775) 852-7040E-mail [redacted]

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Description: Home Inspection Service

Address: 2325 Stowe Dr, Reno, Nevada, United States, 89511-9145

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