Arnold S Levin

I am the office manager for DrArnold Levin and am responding to your letter of May 25, I am most willing to explain what appears to have happened.Payment discrepancy was the result of an administrative errorIt has been identified and account has been fixedThank you for bringing the matter to our attention.Regarding the date in question, person of ID # [redacted] , in fact, did pay a $financial responsibility that included a $copay and a $electronic billing fee for the use of a debit card on that dayPayment was recorded on our daily records, but a mistake was made in transferring the data to our billing company, Patient Account Services (PAS)Because a transfer of the payment information did not occur, thirty days later the billing company sent the person a statement for $52.00.When person of ID# [redacted] called our office, that person did speak to K who properly gave that person the telephone number to PASI regret that she did not relay the continuing problem to me on the second call and I will speak to her about this.PAS, however, did contact me about the issueI then checked our records and the credit card and debit card receipts for the date in questionIn my research, I discovered that person of ID# [redacted] had made the payment, but that we had failed to transfer that information to the billing companyAll other payments for that day had been recorded and reported, but person of ID# [redacted] 's payment, although recorded on our end, inadvertently had not been reported to PASThis was an error that I am sorry had occurred.I notified the billing company of the payment and person of ID# [redacted] should not receive any further bills for the $since payment was madeIt was my understanding that the billing company representative would also contact this person to explain the resolutionPlease let me know if this still needs to be done.I do need to be sure that in order to protect our patient's privacy rights according to the Health Insurance Portability and Accountability Act (HIPAA), that you understand that you are not allowed to publicly post any of this letter in any way that could identify the person referenced in the ID# that you have assigned.Please contact me directly if there are any further concerns about the payment discrepancy for the date in questionOnce again, a mistake was made, but once we were aware of the problem, we corrected it in a very timely manner.Sincerely,Ellen L***Office Manager [redacted]

I am the office manager for DrArnold Levin and am responding to your letter of May 25, I am most willing to explain what appears to have happened.Payment discrepancy was the result of an administrative errorIt has been identified and account has been fixedThank you for bringing the
matter to our attention.Regarding the date in question, person of ID # ***, in fact, did pay a $financial responsibility that included a $copay and a $electronic billing fee for the use of a debit card on that dayPayment was recorded on our daily records, but a mistake was made in transferring the data to our billing company, Patient Account Services (PAS)Because a transfer of the payment information did not occur, thirty days later the billing company sent the person a statement for $52.00.When person of ID# *** called our office, that person did speak to K who properly gave that person the telephone number to PASI regret that she did not relay the continuing problem to me on the second call and I will speak to her about this.PAS, however, did contact me about the issueI then checked our records and the credit card and debit card receipts for the date in questionIn my research, I discovered that person of ID# *** had made the payment, but that we had failed to transfer that information to the billing companyAll other payments for that day had been recorded and reported, but person of ID#***'s payment, although recorded on our end, inadvertently had not been reported to PASThis was an error that I am sorry had occurred.I notified the billing company of the payment and person of ID# *** should not receive any further bills for the $since payment was madeIt was my understanding that the billing company representative would also contact this person to explain the resolutionPlease let me know if this still needs to be done.I do need to be sure that in order to protect our patient's privacy rights according to the Health Insurance Portability and Accountability Act (HIPAA), that you understand that you are not allowed to publicly post any of this letter in any way that could identify the person referenced in the ID# that you have assigned.Please contact me directly if there are any further concerns about the payment discrepancy for the date in questionOnce again, a mistake was made, but once we were aware of the problem, we corrected it in a very timely manner.Sincerely,Ellen L***Office Manager***

I am the office manager for Dr. Arnold Levin and am responding to your letter of May 25, 2016. I am most willing to explain what appears to have happened.Payment discrepancy was the result of an administrative error. It has been identified and account has been fixed. Thank you for bringing the...

matter to our attention.Regarding the date in question, person of ID # [redacted], in fact, did pay a $52.00 financial responsibility that included a $50.00 copay and a $2.00 electronic billing fee for the use of a debit card on that day. Payment was recorded on our daily records, but a mistake was made in transferring the data to our billing company, Patient Account Services (PAS). Because a transfer of the payment information did not occur, thirty days later the billing company sent the person a statement for $52.00.When person of ID# [redacted] called our office, that person did speak to K who properly gave that person the telephone number to PAS. I regret that she did not relay the continuing problem to me on the second call and I will speak to her about this.PAS, however, did contact me about the issue. I then checked our records and the credit card and debit card receipts for the date in question. In my research, I discovered that person of ID# [redacted] had made the payment, but that we had failed to transfer that information to the billing company. All other payments for that day had been recorded and reported, but person of ID#[redacted]'s payment, although recorded on our end, inadvertently had not been reported to PAS. This was an error that I am sorry had occurred.I notified the billing company of the payment and person of ID# [redacted] should not receive any further bills for the $52.00 since payment was made. It was my understanding that the billing company representative would also contact this person to explain the resolution. Please let me know if this still needs to be done.I do need to be sure that in order to protect our patient's privacy rights according to the Health Insurance Portability and Accountability Act (HIPAA), that you understand that you are not allowed to publicly post any of this letter in any way that could identify the person referenced in the ID# that you have assigned.Please contact me directly if there are any further concerns about the payment discrepancy for the date in question. Once again, a mistake was made, but once we were aware of the problem, we corrected it in a very timely manner.Sincerely,Ellen L[redacted]Office Manager[redacted]