This patient came to our practice as a new patient for a check up which always includes a visual examination, prophylaxis(cleaning), radiographs, and a fluoride treatmentAt the time of the visit, there were no disputes to the initial treatment from the parents of the patientThey expressed appreciation for getting their child seen, in a timely fashionServices were not disputed until the parent received a statement from our office for the co-pay of uncovered procedures Once the balance reached over days past due the father wished to dispute the charges It is a patient's right to dispute any treatment before time of service for the child, it would have been noted, and we would have explained the necessity for the exam, x-rays and fluoride treatmentIt is our duty to provide the information and services that are best for our patients, but if the patient refuses we reserve the right to have patients seek services elsewhere The family's dental insurance plan has unusual limitations for coverage for preventive services and we can only bill a member the amount as per their contract with their dental insurance company As noted in our financial policy, "Since the contract is between the dental insurance company and the member, the member should be aware of the limitations of their plan and financially responsible if not covered by their plan." We are the third party and are only doing what we are permitted to do, and customarily do We did not do anything extra as the patient's father noted DrRosenberg has been servicing the Bucks County community for over years as a general dentist and a proud practitioner who seeks to be mindful of protecting patient autonomy while balancing the importance of overall dental health and lifelong consequences We are dedicated to promoting the highest ethical and professional standards in the provision of dental car for all of our patients The standard of care in the case of a new patient who wishes to see quality oral health care is a comprehensive oral examination and dental radiographs (as a diagnostic tool to help rule out dental disease, infections and growths) Radiographs are only taken if a new patient does not come in with current films from their previous dentist We are not willing to compromise the oral health of our patients We value all individuals who seek care at our office In the above named child's case, Mrand Mrswere asked to provide records from their previous dentist but did not bring them at the time of initial visit Therefore, it is not in the patient's interest for our caring team to overlook the possibility of disease State laws and and regulations set specific requirements to provide quality oral health care for all individuals who wish to seek out treatmentThere was no such wrongdoing found with the provider of service of the billing departmentWe are willing to settle by waiving the late fees from the accountThe current amount due is $Because the account is over days past due a late charge in the amount of $was appliedWe are willing to waive this fee if the payment of $is paid immediately if not, we have no option but to send this account to our collection service.RegardsYvonne TBilling Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am very disappointed about the clinic’s reply letterAs a dentist, how can make statements? In the letter, it said that we did not ask for only a cleaningI did tell the clinic my son come for teeth cleaning onlyI strongly request the clinic to provide Revdex.com a copy of History Health Form I filled when we visited the clinicOn the form, I wrote teeth cleaning for the reason why my son came for dental visit todayThis can clearly show what I request is teeth cleaning not any other treatmentsIn addition, the clinic did not ask me to bring my son’s current films from previous dentist I know the limitation of my dental plan and I also know the teeth cleaning is covered 100% by insuranceBut I did not know what the dentist had done to my son until I received the bill! That is the reason why “Services were not disputed until the parent received a statement from our office for the co-pay of uncovered procedures.” If they told me they would do other stuff besides teeth cleaning on service day (6/14/17), I would have stopped them from doing these extra stuff, otherwise I would have gone to other clinics In fact, I called the clinic to point out it is not my responsibility to pay for the service I didn’t request after I received the first statement on 7/1/However, about one month later, they sent me second statementThen I send them a certified letter which was delivered on 8/28/(See attachment 1)How can they say “Once the balance reached over days past due, the father wished to dispute the charges”? In addition, the first statement date was 6/29/2017(See attachment 2)Obviously, the account is not days overdue even including today (9/26/2017) In summary, it is clear what I request is teeth cleaning onlyThe clinic did extra service without my consentTherefore, it is not my responsibility to pay for the service I didn’t request Regards, [redacted] **
This patient came to our practice as a new patient for a check up which always includes a visual examination, prophylaxis(cleaning), radiographs, and a fluoride treatmentAt the time of the visit, there were no disputes to the initial treatment from the parents of the patientThey expressed appreciation for getting their child seen, in a timely fashionServices were not disputed until the parent received a statement from our office for the co-pay of uncovered procedures Once the balance reached over days past due the father wished to dispute the charges It is a patient's right to dispute any treatment before time of service for the child, it would have been noted, and we would have explained the necessity for the exam, x-rays and fluoride treatmentIt is our duty to provide the information and services that are best for our patients, but if the patient refuses we reserve the right to have patients seek services elsewhere The family's dental insurance plan has unusual limitations for coverage for preventive services and we can only bill a member the amount as per their contract with their dental insurance company As noted in our financial policy, "Since the contract is between the dental insurance company and the member, the member should be aware of the limitations of their plan and financially responsible if not covered by their plan." We are the third party and are only doing what we are permitted to do, and customarily do We did not do anything extra as the patient's father noted DrRosenberg has been servicing the Bucks County community for over years as a general dentist and a proud practitioner who seeks to be mindful of protecting patient autonomy while balancing the importance of overall dental health and lifelong consequences We are dedicated to promoting the highest ethical and professional standards in the provision of dental car for all of our patients The standard of care in the case of a new patient who wishes to see quality oral health care is a comprehensive oral examination and dental radiographs (as a diagnostic tool to help rule out dental disease, infections and growths) Radiographs are only taken if a new patient does not come in with current films from their previous dentist We are not willing to compromise the oral health of our patients We value all individuals who seek care at our office In the above named child's case, Mrand Mrswere asked to provide records from their previous dentist but did not bring them at the time of initial visit Therefore, it is not in the patient's interest for our caring team to overlook the possibility of disease State laws and and regulations set specific requirements to provide quality oral health care for all individuals who wish to seek out treatmentThere was no such wrongdoing found with the provider of service of the billing departmentWe are willing to settle by waiving the late fees from the accountThe current amount due is $Because the account is over days past due a late charge in the amount of $was appliedWe are willing to waive this fee if the payment of $is paid immediately if not, we have no option but to send this account to our collection service.RegardsYvonne TBilling Coordinator
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am very disappointed about the clinic’s reply letterAs a dentist, how can make statements? In the letter, it said that we did not ask for only a cleaningI did tell the clinic my son come for teeth cleaning onlyI strongly request the clinic to provide Revdex.com a copy of History Health Form I filled when we visited the clinicOn the form, I wrote teeth cleaning for the reason why my son came for dental visit todayThis can clearly show what I request is teeth cleaning not any other treatmentsIn addition, the clinic did not ask me to bring my son’s current films from previous dentist I know the limitation of my dental plan and I also know the teeth cleaning is covered 100% by insuranceBut I did not know what the dentist had done to my son until I received the bill! That is the reason why “Services were not disputed until the parent received a statement from our office for the co-pay of uncovered procedures.” If they told me they would do other stuff besides teeth cleaning on service day (6/14/17), I would have stopped them from doing these extra stuff, otherwise I would have gone to other clinics In fact, I called the clinic to point out it is not my responsibility to pay for the service I didn’t request after I received the first statement on 7/1/However, about one month later, they sent me second statementThen I send them a certified letter which was delivered on 8/28/(See attachment 1)How can they say “Once the balance reached over days past due, the father wished to dispute the charges”? In addition, the first statement date was 6/29/2017(See attachment 2)Obviously, the account is not days overdue even including today (9/26/2017) In summary, it is clear what I request is teeth cleaning onlyThe clinic did extra service without my consentTherefore, it is not my responsibility to pay for the service I didn’t request Regards, [redacted] **