Arnold's Masonry

Initial Business Response / [redacted] (1000, 10, 2015/09/19) */ September 19, Dear ***, I have received and reviewed the complaint ID XXXXXXXX placed by [redacted] She did hire my company to perform work on her homeI had her windows measured and have placed the orderIn the interim from the time that I placed the order for the windows and preparing to schedule for the electrical work I became illI did not anticipate being out of commission for as long as I was and have been in contact with Ms [redacted] I fully intend to complete her job as I have conveyed to her several timesShe did pay me a portion of the contract amount however, there is a large amount that I have agreed to carry for Ms [redacted] and allow her to make payments onI have offered her a discount for her inconvenience and a few days prior to this complaint Ms [redacted] was satisfiedI am working to complete her jobI will be in touch with her to schedule Respectfully, [redacted] Priced Rite Roofing LLC 219.712- [redacted] @gmail.com Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has taken too long for this company to do this work and I do not trust that the work will be done and he is also asking for more moneyI just want my refund so that I get someone else to complete the workHe has not contacted me since August 24th and it is now September 25thHe keeps stating that the work will be done but now I have lost my trust in his company because it has been four months now and no effort has been made to complete the workI am currently paying the bank for the loan against this contract and I feel that is unfair to me since none of the work has been doneI am asking for a refund of the money that he received since nothing has been done which is in the amount of $Each time that I have communicated with him there is an excuse to when the work will be completed which gives me the impression that it is not going to be completedAs stated earlier, I have lost all trust that the work will be completed and I just want my money backThe contract was signed in May and for the work to be done by June 29th, that is a very long time to me for nothing to have been done yetI understand that the windows had to be ordered but I am sure it doesn't take monthsAs far as the electrical work I am not sure why it would take so longI feel as though I have been mistreatedI think that it is only fair to refund the money Final Business Response / [redacted] (4000, 17, 2015/10/07) */ Contact Name and Title: Pat [redacted] CEO We have read Ms [redacted] 's responseWe are in the process of scheduling the electrician to perform the electrical portion of the contractWe will notify Ms [redacted] of the date and time this is to take placeAs far as the reason for the delay, we have stated in our previous response that the owner had suffered a setback from a medical illness and was not in the capacity to perform workWe hope to resolve this issue and complete Ms [redacted] 's work within the next days OFFER: Final Consumer Response / [redacted] (4200, 19, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has been scheduling appointments for me since June and nothing had transpired and now it is October They are all unfulfilled promisesIf I continue to allow them to do this to me my problem will never be resolvedI have been very patient and feel that the only solution is to give me my money backNo work on this project has been done so it should be no loss to them to refund meI, on the other hand, am paying back a bank loan for something that has not been completedI have been cheated and mistreated and I don't trust that if I allow them to continue with this same action that I will be in the same situation as I am in nowI want my money back in the amount of $He cashed my check without doing the workI feel cheatedWhat is rescheduling going to do if they never come? This company has lost my trust as a business and I want to move onRefunding my money is the only option that is feasible to meI don't understand why refunding me is so difficult...it wasn't difficult for him to take my moneyNone of the work has been done so there should no problem resolving this issue with a refund for services not renderedI feel as though that is the only fair solution to this claimAs stated earlier, I have lost trust and do not want to deal with this company anymoreIf this is a reputable company, they would just give me my money back and finalize my account...which can be written off on their tax returnI feel as though they are playing games with meI don't want to reschedule...I just want my money back

Initial Business Response /* (1000, 10, 2015/09/19) */
September 19,
Dear ***,
I have received and reviewed the complaint ID XXXXXXXX placed by *** *** ***She did hire my company to perform work on her homeI had her windows measured and have placed the orderIn the
interim from the time that I placed the order for the windows and preparing to schedule for the electrical work I became illI did not anticipate being out of commission for as long as I was and have been in contact with Ms***I fully intend to complete her job as I have conveyed to her several timesShe did pay me a portion of the contract amount however, there is a large amount that I have agreed to carry for Ms*** and allow her to make payments onI have offered her a discount for her inconvenience and a few days prior to this complaint Ms*** was satisfiedI am working to complete her jobI will be in touch with her to schedule
Respectfully,
*** ***
Priced Rite Roofing LLC
219.712-
***@gmail.com
Initial Consumer Rebuttal /* (3000, 14, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has taken too long for this company to do this work and I do not trust that the work will be done and he is also asking for more moneyI just want my refund so that I get someone else to complete the workHe has not contacted me since August 24th and it is now September 25thHe keeps stating that the work will be done but now I have lost my trust in his company because it has been four months now and no effort has been made to complete the workI am currently paying the bank for the loan against this contract and I feel that is unfair to me since none of the work has been doneI am asking for a refund of the money that he received since nothing has been done which is in the amount of $Each time that I have communicated with him there is an excuse to when the work will be completed which gives me the impression that it is not going to be completedAs stated earlier, I have lost all trust that the work will be completed and I just want my money backThe contract was signed in May and for the work to be done by June 29th, that is a very long time to me for nothing to have been done yetI understand that the windows had to be ordered but I am sure it doesn't take monthsAs far as the electrical work I am not sure why it would take so longI feel as though I have been mistreatedI think that it is only fair to refund the money
Final Business Response /* (4000, 17, 2015/10/07) */
Contact Name and Title: Pat *** CEO
We have read Ms***'s responseWe are in the process of scheduling the electrician to perform the electrical portion of the contractWe will notify Ms*** of the date and time this is to take placeAs far as the reason for the delay, we have stated in our previous response that the owner had suffered a setback from a medical illness and was not in the capacity to perform workWe hope to resolve this issue and complete Ms***'s work within the next days
OFFER:
Final Consumer Response /* (4200, 19, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has been scheduling appointments for me since June and nothing had transpired and now it is October They are all unfulfilled promisesIf I continue to allow them to do this to me my problem will never be resolvedI have been very patient and feel that the only solution is to give me my money backNo work on this project has been done so it should be no loss to them to refund meI, on the other hand, am paying back a bank loan for something that has not been completedI have been cheated and mistreated and I don't trust that if I allow them to continue with this same action that I will be in the same situation as I am in nowI want my money back in the amount of $He cashed my check without doing the workI feel cheatedWhat is rescheduling going to do if they never come? This company has lost my trust as a business and I want to move onRefunding my money is the only option that is feasible to meI don't understand why refunding me is so difficult...it wasn't difficult for him to take my moneyNone of the work has been done so there should no problem resolving this issue with a refund for services not renderedI feel as though that is the only fair solution to this claimAs stated earlier, I have lost trust and do not want to deal with this company anymoreIf this is a reputable company, they would just give me my money back and finalize my account...which can be written off on their tax returnI feel as though they are playing games with meI don't want to reschedule...I just want my money back

Initial Business Response /* (1000, 15, 2017/01/26) */
Please see attached copy of check sent by the business for *** refund
Initial Consumer Rebuttal /* (2000, 18, 2017/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund check, amount
$250, on January 10, The actual check was dated December 21, however, the envelope was postmarked January 10, I am pleased to have received my refundThank you