Arnolds Office Furniture

From: Jay B [redacted] Date: Thu, May 14, at 12:PMSubject: Re: Revdex.com MAILTo: Randi K [redacted] Cc: [redacted] < [redacted] @myRevdex.com.org>, [redacted] M [redacted] Hi ***,I discuss the situation with our sales person Jim P [redacted] and he refreshed my memory as to what happenedWe ship a lot of furniture here so I couldn't really remember from that long agoThe situation was that apparently they had a temporary employee that was only there for a couple of months This employee had ordered two desks from us, they were brand-new so we ordered them in from our supplierSometime had gone by and when we went to deliver them they wanted to cancel the order She said she had ordered them elsewhereShe was quickly released so we had no back up when we went to discuss it with the ownerOur policy is no refunds and no returns which is clearly stated on our invoices and proposalsWe issued them a store credit which they did not use and just kept demanding their money back.Eventually to settle the matter we refunded their money in full.We do not operate our business that way, if a customer has a complaint we take care of them right awayI'm sure you can see by the amount of complaints we've had over the years that it's extremely minimalWe've been in business since In this situation the customer was clearly in the wrong but we refunded their money anyway just to do the right thing.We are a nationwide supplier of the new and used office furniture and we do about million a year in sales volume so we have to be very careful with these types of matters to handle our customers properly and also stick to our policies.We have a 1/star rating on [redacted] nationwide which is very difficult to achieve in our business and we are very accommodating and mindful when it comes to customer satisfaction.Please let me know if you have anymore questions about this matterThank you.Jay B [redacted] CEOArnolds Used Office Furniture LLCWww.arnoldsofficefurniture.comCell ###-###-####

I am hearing about this. I am aware of the situation with this customer and we had some delays from our manufacture on the products that they ordered and we have kept in touch with them the whole time. There were multiple products ordered so some of them have been delivered and others have been on...

backorder. We are working diligently to get the products in and get them shipped to the customer.We sometimes have problems like this but we always make sure that the customers have everything they ordered in the end and are satisfied. We can report back to you in 30 days or so as soon as the orders are shipped and complete. Feel free to contact us as well. Thank you for your help!Jay BerkowitzCEOArnolds Used Office Furniture LLCWww.arnoldsofficefurniture.com

From: Jay B[redacted] <[redacted]@arnoldsofficefurniture.com>Date: Thu, May 14, 2015 at 12:38 PMSubject: Re: Revdex.com MAILTo: Randi K[redacted] <[email protected]>Cc: [redacted] <[redacted]@myRevdex.com.org>, [redacted] M[redacted] <[redacted]@arnoldsofficefurniture.com>Hi...

[redacted],I discuss the situation with our sales person Jim P[redacted] and he refreshed my memory as to what happened. We ship a lot of furniture here so I couldn't really remember from that long ago. The situation was that apparently they had a temporary employee that was only there for a couple of months.  This employee had ordered two desks from us, they were brand-new so we ordered them in from our supplier. Sometime had gone by and when we went to deliver them they wanted to cancel the order.  She said she had ordered them elsewhere. She was quickly released so we had no back up when we went to discuss it with the owner. Our policy is no refunds and no returns which is clearly stated on our invoices and proposals. We issued them a store credit which they did not use and just kept demanding their money back.Eventually to settle the matter we refunded their money in full.We do not operate our business that way, if a customer has a complaint we take care of them right away. I'm sure you can see by the amount of complaints we've had over the years that it's extremely minimal. We've been in business since 1929. In this situation the customer was clearly in the wrong but we refunded their money anyway just to do the right thing.We are a nationwide supplier of the new and used office furniture and we do about 10 million a year in sales volume so we have to be very careful with these types of matters to handle our customers properly and also stick to our policies.We have a 4 1/2 star rating on [redacted] nationwide which is very difficult to achieve in our business and we are very accommodating and mindful when it comes to customer satisfaction.Please let me know if you have anymore questions about this matterThank you.Jay B[redacted]CEOArnolds Used Office Furniture LLCWww.arnoldsofficefurniture.comCell ###-###-####