Arnone Specific Chiropractic

As response to this complaint I will start by saying that the patient has been a patient under my care for the past 5 1/2 years.
When I first met her she was having severe cervical spine trouble that was heading for a potential spinal surgery which she did not want to have.
I was able to locate...

and begin to correct the cause of her problem which was very advanced and needed much time and precise care to help stop from progressing any further.
Together we were able to keep from going under the knife and help her to also have substantial improvements in range of motion and decrease in pain.
Needless to say, we have been through a lot together in helping her on her health journey.
Each year for the past 5 years she has re-signed up for a 1 year care plan by paying for the year upfront and receiving the biggest possible discounts by paying in that manner. At any time she could have chosen another payment option of paying it in two separate payments with less savings or in monthly payments with little to no additional savings.
By paying for the careplan in one lump sum, we offer a bigger discount which is known as a time of service discount and this greatly helps to minimize asking for payments as often and in collection efforts in trying to constantly contact the patient.
If that careplan is not carried out to completion by choice of the patient for whatever reason, all visits completed therefore become charged at the full retail rate for all services that were rendered. This raises the bill up substantially higher because then all discounts are removed and the cost of each visit is also at full price. The total bill for not completing from under the original agreement may now actually be even higher even though only nearly 8 months of visits were completed rather than 12 months.
Furthermore, the patient has the option to pay for it on a monthly basis which puts them more in control of the finances if they choose to. That option was not chosen in this case on any of the 6 times that she renewed her careplan with me.
Lastly, it is also stated in all of our careplans that there are no refunds under any circumstances and only credits in moving forward.
If the patient does not want to pay for it in one lump payment there are other choices for them especially if they might consider not completing their recommended careplan and want to terminate it prematurely.
I did apologize to her for anything that I may have done to not get to her fast enough or to not go over her most recent x-rays in comparison to her older ones. She did not accept my apology nor my willingness to try to make things right so she could get the care that she needs in order to continue to stay out of the hospital and ideally continue her improvements.
She decided to end her careplan early and find someone else to go to so now it seems to be too late for me to help her any longer at this point.
Since there are no refunds and only credits in my careplans I am not sure what The Revdex.com would want me to do here?
If I were to somehow break our policy (policies are put in place to be followed and enforced not to be broken), the only other possible thing to do would be to add up all visits for the nearly 8 months of care at full price with no discounts and likely that would add up to more then she had paid for the entire year under the discounts for paying it at one time upfront. If that were the case then she would likely be owing me more money for services rendered at full price.
I am sorry that she became upset with me and my service to her after over 5 years of care with me and I certainly would try to make it right and attend to whatever problems she had with me if I could but we are seemingly past that at this point as she has moved on. She was a great patient and I thoroughly enjoyed helping her and keeping her away from any potential surgical intervention.