Arnot Medical Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below My husband feels that this is a lost cause with the Arnot billing.? On the 3rd month billing for these old bills--Arnot Billing turned them into their Credit dept end.? On their bill it says days due!!!? ? ? Who turns bills in that on their statements -say at the bottom- days due.? ? So once again this Arnot billing is a mess [redacted] ? is sick of their untimely billing and he is paying the credit dept of AO billing and continues to feel that they need an updated? professional? office.? ? ? Also-it? is not true that they have a year to bill [redacted] and the [redacted] Ins.? They have days to bill? [redacted] .? This was never the issue anyway---the issue was very poor billing to the customer after mo.? without billing to the customer.? ? Many people that I know have constant problems with them? We have to leave messages and never get a call back.? Amazing that you got a response from them! Regards, [redacted]

First call was received on 6/2/taken by SherryPatient stated the charges were too old and wanted them written offSherry stated that she could not do that, but would send an n email to her managerSecond call was on 6/22/taken by JenPatient's wife wanted to know status of the email Jen spoke with Sherry Sherry will call patient back6/22/Sherry spoke with her supervisor Chrissy who stated that unfortunately they do owe these billsThe patient is obligated thru their contract with their insurance company to pay the copays and coinsuranceIf they have any questions they can call their insurance company for verification on this6/22/ Sherry called patient's wife back to tell her what Chrissy had said and Linda stated she had called [redacted] insurance company and they said that Arnot has days to bill patient and that after that the patient does not have to payShe stated she is tired of going round and round and wanted to speak with her supervisorSherry transfers her to Chrissy's voice mail6/23/Chrissy transferred the issue to Arnot Medical Services Director Maria RIn summary, our customer service representatives were courteous and returned her call promptlyPer HIPPA guidelines, we cannot write off copays and coinsurance amountsAnd so the patient is liable and responsible for the balances in this inquiry

Spoke to Maria and Deborah at businessStated that they have year to submit to *** and ***They submitted well beforeThey did have staffing issues so things did not move as fast as they would have likedThey are going to provide documentation of timeframe for submittal to insurances and financial assistance form for customer to fill out if applicableIf not, they will be willing to work with customer on a payment plan to pay the $currently owed

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband feels that this is a lost cause with the Arnot billing. On the 3rd month billing for these old bills--Arnot Billing turned them into their Credit dept end. On their bill it says days due!!! Who turns bills in that on their statements -say at the bottom- days due. So once again this Arnot billing is a mess*** *** is sick of their untimely billing and he is paying the credit dept of AO billing and continues to feel that they need an updated professional office. Also-it is not true that they have a year to bill *** and the *** Ins. They have days to bill ***. This was never the issue anyway---the issue was very poor billing to the customer after mo. without billing to the customer. Many people that I know have constant problems with them We have to leave messages and never get a call back. Amazing that you got a response from them!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband feels that this is a lost cause with the Arnot billing. On the 3rd month billing for these old bills--Arnot Billing turned them into their Credit dept end. On their bill it says days due!!! Who turns bills in that on their statements -say at the bottom- days due. So once again this Arnot billing is a mess*** *** is sick of their untimely billing and he is paying the credit dept of AO billing and continues to feel that they need an updated professional office. Also-it is not true that they have a year to bill *** and the *** Ins. They have days to bill ***. This was never the issue anyway---the issue was very poor billing to the customer after mo. without billing to the customer. Many people that I know have constant problems with them We have to leave messages and never get a call back. Amazing that you got a response from them!
Regards,
*** ***

First call was received on 6/2/taken by SherryPatient stated the
charges were too old and wanted them written offSherry stated that she could
not do that, but would send an n email to her managerSecond call was on 6/22/taken by JenPatient's wife wanted to know status of the email
Jen spoke with Sherry Sherry will call patient back6/22/Sherry spoke with her supervisor Chrissy who stated that
unfortunately they do owe these billsThe patient is obligated thru their
contract with their insurance company to pay the copays and coinsuranceIf
they have any questions they can call their insurance company for verification
on this6/22/
Sherry called patient's wife back to tell her what Chrissy had said and Linda
stated she had called *** insurance
company and they said that Arnot has days to bill patient and that after that the patient does not have to
payShe stated she is tired of going round and round and wanted to speak with her supervisorSherry transfers her to Chrissy's voice mail6/23/Chrissy transferred the
issue to Arnot Medical Services Director Maria RIn summary, our customer service representatives were
courteous and returned her call promptlyPer HIPPA guidelines, we cannot write
off copays and coinsurance amountsAnd so the patient is liable and
responsible for the balances in this inquiry

First call was received on 6/2/17 taken by Sherry. Patient stated the
charges were too old and wanted them written off. Sherry stated that she could
not do that, but would send an n email to her manager. Second call was on 6/22/17 taken by Jen. Patient's wife wanted to know status of the email....

Jen spoke with Sherry . Sherry will call patient back. 6/22/17 Sherry spoke with her supervisor Chrissy who stated that
unfortunately they do owe these bills. The patient is obligated thru their
contract with their insurance company to pay the copays and coinsurance. If
they have any questions they can call their insurance company for verification
on this. 6/22/16
Sherry called patient's wife back to tell her what Chrissy had said and Linda
stated she had called [redacted] insurance
company and they said that Arnot has 120 days to  bill patient and  that after that the patient does not have to
pay. She stated she is tired of going round and round  and wanted to speak with her supervisor. Sherry transfers her to Chrissy's voice mail. 6/23/17 Chrissy transferred the
issue to Arnot Medical Services Director Maria R. In summary, our customer service representatives were
courteous and returned her call promptly. Per HIPPA guidelines, we cannot write
off copays and coinsurance amounts. And so the patient is liable and
responsible for the balances in this inquiry.